WireOne

Provide excellent service but costly.

I was connected with WireOne through Home Advisor. Now, as I write this, I would have rather been connected to a virus on my computer. I have had many projects done throughout the years by using home advisor or the Home Depot connection portal. I have never once experienced what I experienced with WireOne. I scheduled an appointment for a bathroom fan repair. During that phone call I made it extremely clear the fan was a part of a solar tube. At this time, I agreed to the trip charge of $69. When the technician arrived I showed him the fan that was not working, the electrical panel, and the attic/crawl space entrance. After standing around for a few minutes the technician told me that his FIRST quote would be $430 including the $69 trip charge. This $430 is ONLY for a diagnostic test. This is not for any sort of repair or fix. He stated that the fix would either be a level 1 or level 2 repair. I asked for prices of both levels to see if I wanted to continue. Supposedly, WireOne does not give full quotes for actual repair. The prices come once the diagnosis is complete. This is absolutely insane for the customer. Why would someone pay all $430 to know what the problem is then get a unknown repair charge after. I scheduled the appointment for a full quote. What I got was an incomplete quote and phone call from the office asking about my experience. I told the office that the quote was incomplete and the sales rep on the first phone call failed to mention that there are two quotes for such repair. The office reached out and so did Corporate. Basically, a ?Corporate service manager? stated that the Madison office was in the wrong regarding the quote. However, in the end nothing was resolved and no refund was given. I would never recommend this company in 100 years. I found another company to do the repair and the entire process cost me half of what WireOne quoted me just for the diagnosis. Go local, and completely skip this company. They will waste your valuable time and your hard earned money.

very skilled at finding and explaining the different options available to resolve remodeling issues - so smart at efficient problem solving - nothing phases them - very positive attitude - old houses can throw surprising snags into the plan - they overcame them with expertise

The job was fantastic and the guys explained everything and were very professional ð

The guy explained how WireOne is trying to expand. He seemed to be knowledgeable and he explained things to me and helped me understand what was going on.

Work was professionally done and upon completion everything was completely cleaned up. Well done!

They were courteous but very overpriced. They were also very prompt in getting me an appointment that same day. They also charge a flat rate trip fee.

It took me over 3 months to finally find someone who could fix an outdoor yardlight. I was trying to find someone with a bucket truck but Shawn came with a 20 foot extension ladder and just climbed to the top and replaced the parts needed in no time.

Simple project, installing a 220 Volt outlet. Again a bit of sticker shock but similar to other estimates. Affable character.

We felt the cost of this project was very high

You should make use of the True Cost Guide and beware of this contractor.

I thought they did an excellent job but I was a little shocked by the price. I would recommend them though. Shawn was great.

Charged $944 to change out a double pole breaker (around $20 part) was on site for approximately 1 hour. Huge rip-off.

Shawn did a great job putting in some new switches for us. He also took some time to give us advice on a future project we have in mind. We'll certainly have him back when we're ready for our next project.

Wonderful work, just expensive

Shawn was very helpful and knowledgeable. However, the fees for the services were excessively high given no electrical work was needed to mount my TV.

They are not inexpensive BUT they are total pros and we are extremely pleased with the service and work provided by Shawn. Strongly recommend.

my antenna still isn"t working right

Prompt, helpful, knowlegeable pro. Very positive experience. I will use wire one again.

I wish there wasn't a fee just to come out.

I hired them on short notice to do some wiring in our kitchen, and they did it in a very short amount of time. The work was excellent, and the price was competitive.

They left live wires uncapped in our walls and gave us wrong information on where circuits went which caused a LOT of rework for us.