Reynolds Transfer & Storage of Madison, Wisconsin is an independently owned and operated agent for United Van Lines. We provide household moving and storage services, office moving services, and heavy hauling and machinery moving services. We have been serving the Madison area since 1888, and are family-owned and operated. Additional phone - (800) 822-1667.
Business highlights
137 years of trusted experience
Emergency Services Offered
Services we offer
Local household moving, cross country household moving, loading/unloading of PODS or rental trucks, office and industrial moving, international household and product transportation, automobile transport, heated and non heated storage and warehousing, specialty crating for valuable or unique goods, packing services for all household items and heirlooms.
We received excellent service from Reynolds Moving and Storage. Throughout the moving process, I found all Reynolds Moving and Storage staff members to be professional, knowledgeable & courteous. I believe Reynolds Moving & Storage is the best moving company in Madison offering competitive pricing and timely service. I have used this company a number of times in the past 20 years. I continue to be imprssed with the quality of service and most importantly by the high caliber of staff employed by Reynolds & Storage. Without reservation, I strongly recommend this company.
Description of Work: Local move of large home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy G.
05/2017
5.0
moving companies
+ -1 more
Excellent! They were very friendly and delivery only took a few days. Took excellent care of our items and paid special care of our high value possessions. I paid for them to pack up my kitchen items as well and they were all better wrapped and boxed than I could have done myself.
Description of Work: Needed to move our belongings across several states.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane R.
10/2016
5.0
moving companies
+ -1 more
They had it in storage and they brought everything back to this house.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Diane R.
10/2016
5.0
moving companies
+ -1 more
They pack stuff unbelievable. They wrap it up in bubble wrap and padded things and nothing got dented or scratched.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deb C.
07/2014
3.0
moving companies
+ -1 more
Did not use this service. Email communication has been satisfactory.
Description of Work: .
Rating Category
Rating out of 5
$149
Response from Reynolds Transfer & Storage
Hi [Member Name Removed], We hope to hear from you again in the future.
MARION M.
05/2014
5.0
moving companies
+ -1 more
The men were useful and of good humor. It was not a hard job, but they did it carefully and punctually.
Description of Work: Two men moved about thirty boxes and some furniture across the county.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Susan R.
03/2014
5.0
storage units
+ -1 more
Very professional from start to finish.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$600
Bob R.
02/2014
5.0
moving companies
+ -1 more
Very pleased. Our shipment was probably smaller than average, but we had a number of issues that made it challenging. I was shipping mostly antique items from my mother's estate to my niece in St. Louis. Timings for pick-up and delivery were very important since two busy separate households were involved. We can't say enough good things about our Moving Consultant, La Rae. She came promptly to review our situation and give us our estimate. She listened closely to our special concerns and our responsibity for tracking the estate items separately from general property items. La Rae kept us well updated by phone and email throughout the process. When we had a concern she got back to us quickly with an answer. Another hero on the Reynolds' team was the driver, Shawn. He and the truck came right on time. He was well organized and handled each of the "delicate" pieces with care. Shawn too, was a very good communicator--both during the pick-up and from St.Louis. We were pleased to get his two cellphone calls and know that all had gone well. My niece added her compliment--noting that "Shawn was a great guy." Last, but not least we need to mention Dan, who along with his partner did an excellent job of crating four of my fragile pieces. This was an optional sub-contracted service, but for us, definitely worth it for the peace of mind. This was our second experience with Reynolds--both very positive. In this case, our shipment was delivered on the exact day we requested and the team performed professionally in every aspect of the job.
Description of Work: Packed and shipped furniture from Madison, WI to St.Louis
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
J D W.
10/2013
4.0
moving companies
+ -1 more
The "locked in" price guarantee estimate was almost 25% higher than it should have been, given the difference between estimated weight and actual shipped weight. The estimator seemed rushed/hurried near the end of the business day during which she did the original on-site estimate. Questions regarding this weight difference (and price difference) were deflected quickly by company representatives on the phone. Otherwise, all the personnel--packers, loaders, driver, unloaders--were highly professional, careful, knowledgable, helpful, courteous, and exemplary.
Description of Work: Pack, load, move, unload household goods across country.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$14,000
Response from Reynolds Transfer & Storage
Every interstate move client receives a formal firm price quote. I'm sorry to hear that there was a misunderstanding. Thank you for your feedback about the crew who moved you.
Richard M.
08/2013
4.0
moving companies, storage units
+ 0 more
My experience overall was mixed. I am not familiar with the price bundling. This just might be how movers operate now. The staff was friendly and professional. I would recommend this company to others.
Description of Work: They moved my belongings from Madison to Alexandria, VA.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$5,100
Carrie S.
08/2013
2.0
moving companies
+ -1 more
This company is great for telling you what you want to hear and only following up with about 50% of what they promise. We were moving from one side of town to the other. We took care of all the boxes, so all the moving company had to do was move the furniture. We were told that our mattress and box springs would be wrapped. They also told us that they would have plenty of floor protection as we were moving to a new house. We had a large safe so the company said we had to have 3 men and this would take some extra time. We agreed to this. The worst case estimate on time was 8 hours and we were quoted $1,300. We thought this was a bit steep at the time, but the representative that visited to make the estimate sounded knowledgeable and told us that we would be in good hands including good protection for our new house. On the day of the move the three guys showed up on time at 8am. However, only one guy was practiced and two guys were brand new college students working for the summer and not knowledgeable about moving. They also were unaware that we were to have our mattresses wrapped and didn't have enough padding for our furniture. They also didn't have enough floor protection for the new house upon arrival. They proceeded to dent several pieces of high-end bedroom furniture and broke a leg on our couch. While the company eventually replaced the couch piece, we had to install, because the times that were good for us were not convenient for them. They also left several pieces of furniture outside while a tree "puked" a bunch of junk all over our stuff! At the new house they proceeded to dent the wall and be fairly careless with our furniture. The two inexperienced guys were clueless. It too them 30 minutes to get one dresser up stairs. Professional, this crew was not. In addition, it took them more than the 8 hours quoted, because they were so inefficient. We then had to pay $1,430 or so (about $100 or so more than quoted) to cover the extra time, after they beat the daylights out of our furniture and walls. I called to complain about the "shotty" service and the prices and have never had a call returned. I get the runaround with the folks when I call and end up on some voice mail where I leave a message that goes to nowhere. Stay away from this company. While they seem good at the quote time you will be disappointed in the service when it comes time to move.
Description of Work: Provided a household move across town.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$1,400
Response from Reynolds Transfer & Storage
Thank you for your business. This was not the review we were expecting given the move day survey and follow up replacement of the broken sofa foot. We regret your dissatisfaction and will continue to work with our movers in training. I realize you are upset and have every right to be so, however our offer is still on the table for a $100 refund of your final bill and repair of any scuffed walls. I appreciate your honest review.
Shawn K.
03/2013
5.0
moving companies, storage units
+ 0 more
They are great. They are so excellent at packing. Zero damage. The entire house was packed up. They were considerate, careful, thorough, on time. Very good. Very friendly. It felt like we were getting red carpet service.
Description of Work: I used Reynolds Transfer / AGT for United Van Lines for furniture storage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Reynolds Transfer & Storage
We appreciate your business!
Craig J.
12/2012
5.0
moving companies
+ -1 more
We can't say enough about Reynolds Transfer. Everything about this company was excellent. Our belongs were wrapped with care, and the guys who moved our furniture were very professional and careful. They made sure we had everything we needed for a successful move. We would definitely hire them again for another move.
Description of Work: We moved from Madison, WI to Medinah, Illinois. Reynolds Transfer helped us pack up our house and transport our belongings to Illinois.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jody M.
10/2012
1.0
moving companies
+ -1 more
The experience was very poor, at best I have moved 8 times in the past 16 years...this is the worst moving experience to date The company from the get go was poor at responding and customer service was lacking, in my opinion I worked from the beginning with the move coordinator to make sure everything progessed well. After our initial conversation everything we spoke of was moot...it was like we never discussed the move The day of the move, I was given an arrival time The driver showed up 1 hour and fifteen minutes late. No phone call, no apology, no reason...just we're here...let's go Very poor effort If I was offered a move for free, I would not use this company again
Description of Work: Company completely moved residence from out of state to Wisconsin Packed entire house and moved belongings
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Response from Reynolds Transfer & Storage
Our goal is to perform every move to the best of our ability and to assist our customer with the safe transport of their personal household effects. Each and every request was immediately responded to and fulfilled, with documentation. The member is correct that our crew was late on loading day and we should have called; we apologize for this.
Robert C.
07/2012
3.0
moving companies
+ -1 more
Bottom line: The move itself went great but the weight and time estimate was terribly off. We ended up paying 150% what we were quoted, much more than we expected. Full story: We hired Reynolds to move just our furniture to our new house, about 1 mile. (We had already moved all of the smaller items and boxes.) Reynolds' estimator came to our rental house and saw all of the furniture to be moved, itemized it, and gave us a quote. The quote was similar to others we'd received, and we went with Reynolds because they had generally good reviews. Day of, the move went well but it became clear early on that the time estimate was WAY under-done. The two movers were prompt, professional, friendly and did a terrific job. They were careful with our belongings and nothing broke. I felt so badly for them, though, because they had been sent to our house for a 7 hour job and it ended up being 11.75 hours. They were exhuasted by the end. They stated that this poor estimation happens all of the time and they had no idea how the estimator could have possibly scheduled just 2 guys for 7 hours for this move. When we got our bill it was of course high so we called to find out how the estimate could have been so far off. We compared the list of items to be moved vs. what was moved and it matched up. However, the total weight was much more than estimated. The estimator was unsympathetic and gave multiple excuses for the bad estimate, none of which made sense. We weren't able to get our price reduced. It seems to me based on the comments of the moving crew that this happens a lot, and Reynolds' refusal to admit a mistake or come down on price that either they are terrible at estimating or they intentionally lowball estimates to get business.
Description of Work: They moved our furniture from our rental house to our new house (about 1 mile).
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$1,200
Response from Reynolds Transfer & Storage
We are happy to report that we have resolved this issue with a mutual settlement of each party absorbing 50% of the overage. The member's complaint was legitimate, however management was unaware until the time of this posting.
Ellen & Michael M.
05/2012
5.0
moving companies
+ -1 more
This was a perfect move. They helped us cut our costs by teaching us how to pack dishes, etc., and they supplied the boxes at cost, dropped them off at no charge. Theyy just helped us a lot, and were perfect in their execution and timing.
Description of Work: They were exceptional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Renee B.
05/2012
4.0
moving companies
+ -1 more
I felt that the price quoted was a little high for the work I need done. However I will keep them in mind if I need work done in the future.
Description of Work: I asked them for a quote to get some of my furniture and some boxes moved.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Reynolds Transfer & Storage
Thank you for the feedback.
Jennifer H.
04/2012
5.0
moving companies
+ -1 more
Very smooth process! From the initial estimate to final delivery at our new home, Reynolds was great to work with. The employees were professional and careful with our belongings. A representative from Reynolds kept us updated along the way and the delivery was made on time. Overall, they made the move easy on us and we would definitely recommend Reynolds in the future.
Description of Work: We used Reynolds transfer for an interstate move in Summer 2011. They provided complete packing and moving services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Patricia K.
03/2012
3.0
moving companies, storage units
+ 0 more
We had to stage our house to sell it. In other words, we had to get rid of a lot of stuff so that the house looked lovely. That’s what the quote was for. It wasn’t a price for a full move, but it was a little high because they were going to charge us a fee for something that we were going to transport to the storage area, rather than they. All in all, their quote was higher than that of the company we eventually went with. They did some things well, and some things badly. Their punctuality in getting the quote to us was fine. I would not go back to them again for a quote.
Description of Work: Reynolds Transfer/AGT for United Van Lines gave us a quote for packing up stuff to store for an eventual move. We decided not to use them.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
5.0
Response from Reynolds Transfer & Storage
I believe the member's objection was to the charges for a potential move. We don't charge anyone for a service we don't provide. Further more, upon the member's request we provided 3 FREE in-home consultations totaling 3+ hours and 3 different move quotes. Our pricing is competitive, however we cannot compete if you do-it-yourself.
Kathy B.
03/2012
5.0
moving companies
+ -1 more
They were prompt in arrival and extremely quick and efficient in their packing. As it turned out, they only required one truck, so the value spent may well have been below the estimate. It did take a week to pack it up (and we did have a lot to move) and it took about 1.5 days to deliver. They were prompt in delivery and very careful with our items. They set up the appointments for crating and un-crating of our clocks, the setup of water/ice on our refrigerator, and the setup of our TV's and DirecTV. Also, they put our beds together. Finally, at our convenience, we were able to call them to come and pick up the debris (boxes and paper). Again, they were quick in setting up an appointment, and the individual was on time and quick in getting it moved out.We were extremely pleased with Reynolds and definitely recommend them. They are very efficient and professional in their work.
Description of Work: With a new job offer, we were required to move to a new part of the state. Having used Reynolds in the past, we hired them again. Nils first came to our home to check it out and give us an estimate. (The moving costs were covered by the company, so we never saw the final cost.) They had estimated a full week to pack and another two days to move us in, and they estimated two trucks.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Response from Reynolds Transfer & Storage
This repeat customer was just a delight to work with once again! In addition to a full service relocation, we also set up maid service to clean their new home and AT&T Connect to set up wall mounted TVs and cable. Remember...There's moving, and there's moving United.
Tina W.
01/2012
5.0
moving companies, storage units
+ 0 more
The day we moved was one of the hottest days of the summer. The crew that came to load our furniture worked through the heat as if it wasn't a factor. They were so professional and courteous. They were on time, started loading right away. They answered any questions we had. They were careful with our furniture. When they unloaded, it was pretty much the same crew and the same professional experience. We would use them again.
Description of Work: Estimates Overnight storage on truck Loading the truck Unloading the truck
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,475
Larry K.
01/2012
5.0
moving companies
+ -1 more
Their estimate was $4,400 and I paid $5,100. They charged more than the estimate. The estimate was without insurance. With the insurance, the estimate was $4,700. I was satisfied with the price. The movers were very skilled. The pack up was good. I had a bunch of very fragile glasses. Nothing was broken or lost. They showed up when they were supposed to. They were accommodating on putting the stuff where I wanted them. I was happy enough with them. I would use them again as they were very good.
Description of Work: I used Reynolds Transfer & Storage Inc. to move from Wisconsin to California, eight months ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,100
David H.
09/2011
5.0
moving companies
+ -1 more
Niles Johnson that sold us the contract helped us pack our paintings, pictures, and mirrors. He brought over packing tape for us and explained the entire move to us. He was concerned about our needs and not the price for the move. He said he would give us one price and honor that price no matter what. He price quoted us for 8600 pounds originally in the end we had 9300 pounds and they honored the original price. He included that if they were late getting our things to us they would give us $125 every day that they were late. Gaylene the coordinator for the move followed up with us to make sure the service went well. She was very helpful and in constant touch with us. When Matt White dropped our things off he put our beds back together and helped us move furniture into our home. He even programmed my television set for me.
Description of Work: They moved us from Janesville, Wisconsin to Lilian, Alabama. We anticipated that it would take ten days to receive our home goods and it only took 3 days. Matt White the driver called to give us a heads up that he was going to be earlier then he thought. There was no damage to any of our things.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
John S.
07/2011
1.0
moving companies
+ -1 more
My overall experiece with Reynolds / United Van has been absolutely lousy! The pick-up on June 28 went well. However, the items have been sitting in a truck in Madison for 10 days. Reynolds / United Van tell me they can not find a driver. When I talk with the Reynold's representatives, they tell me me to call Uniter Van to complain --- Reynolds is not responsible. United Van has apologized, but theier representative says there is nothing they can do about it. I can file a claim for failure to meet the contracted delivery schedule - but the maximum amount of compensation the company is willing to offer is $125 per late day ---- which is not anywhere near the actual costs that I am incurring. I have been told that even when they do find a driver it willl be at least 4 more days to delivery.
Description of Work: I contracted with Reynolds Transfer / United Van to move approximately 8,000 pounds of household and home business items from Madison, WI to Bend WI. The contracted date of pick-up was June 27 or 28, 2011. The contracted dates for delivery in Bend OR were July 8 or 9, 2011. The company asked for a two-day window at either end. The items were picked-up on June 28 -----however, they have been sitting in a truck in Madison WI for 10 days. The company tells me they have not been able to find a driver.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$5,800
Response from Reynolds Transfer & Storage
Unfortunately we did not deliver on our promise of service and the member's goods were delivered late as a result. The delivery of his goods were delayed because the truck assigned to his load had a shipment that went larger and their was no room left. After we were notified another truck was assigned, however because of the late notice the member's goods were delivered past our agreed date. We deeply regret the delayed delivery. Out of nearly 400 interstate household moves in 2011, the member was the only person that was delivered beyond the last delivery day.
Linda S.
04/2011
5.0
moving companies
+ -1 more
They were very professional and very friendly. They are a full service mover, and we decided to go with another company instead as they were cheaper. The other company doesn?t provide the same level of service as Reynolds, but they were of low price. I would recommend others to get a quote from Reynolds.
Description of Work: We just had an estimate for moving done by Reynolds Transfer & Storage. He came out to the house last month.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Storage
FAQ
Reynolds Transfer & Storage is currently rated 4.3 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Reynolds Transfer & Storage accepts the following forms of payment: Check,MasterCard,Visa
Yes, Reynolds Transfer & Storage offers free project estimates.
No, Reynolds Transfer & Storage does not offer eco-friendly accreditations.
No, Reynolds Transfer & Storage does not offer a senior discount.
Yes, Reynolds Transfer & Storage offers emergency services.
No, Reynolds Transfer & Storage does not offer warranties.
Reynolds Transfer & Storage offers the following services: Local household moving, cross country household moving, loading/unloading of PODS or rental trucks, office and industrial moving, international household and product transportation, automobile transport, heated and non heated storage and warehousing, specialty crating for valuable or unique goods, packing services for all household items and heirlooms.
Waste and junk removal, evictions.
Contact information
725 E Mifflin St 725 E. Mifflin St., Madison, WI 53703