Premier Rug Washing Inc is owned and operated by Trent and Travis Keast. The company is located in South-Central Wisconsin, on the East side of Madison, off of S.Stoughton Road. Premier Rug Washing Inc specializes in washing rugs from all over the world and your fine furniture and textiles. Trent and Travis are brothers and partners of the company.Trent is the only IICRC Double Certified Master Cleaner with over 20 accredited certifications in the State of Wisconsin. Premier Rug Washing Inc has the latest state of the art equipment and over 30 years of experience. We are the authority to trust for quality and expert cleaning. Terms for services are payment upon completion in the form of check, cash, or credit cards. Please check our website http://www.premierrugspa.com/ for discount coupons. A newsletter is available, upon request, offering tips on cleaning and preserving your family heirlooms, fine furniture, textiles or rugs. Appointments are encouraged as we may be out delivering or picking up rugs.
Business highlights
34 years of trusted experience
Emergency Services Offered
Services we offer
Services offered by Premier Rug Washing Inc are washing of all rugs from around the world, rug repairs,fringe repair and replacement, dye bleed correction, cleaning of fine furniture and textiles. We also clean water damaged rugs, sewage and fire soot rugs,pet damage,finish protector, serging, and edging.We also sell Durahold pads. Pickup and delivery is available for a fee or the customer may drop off and pickup and SAVE! 100 percent Guarantee removal of pet-smell.Free estimates in the area.
Services we don't offer
Carpet cleaning is considered by special request and if time permits .
Brilliant!! Beautiful job, great price, great delivery AND when there was a small misunderstanding about the order, they resolved it quickly and nicely. That was the key...knowing how a business fixes things!! Great people.
Description of Work: Four rugs cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Jeff Z.
05/2019
5.0
oriental rug cleaning
 + -1 more
They were always on time and the rugs look great.
Description of Work: Had a large area rug 10 by 13 and two 8 foot runners cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Alicia U.
04/2019
1.0
oriental rug cleaning
 + -1 more
Completely unreliable, bad service and worse results. I found out from a friend that they got charged way more when the owner found out they were Dr's
Description of Work: Carpets and area rug
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Premier Rug Washing Inc
This is not a customer of Premier Rug Washing; this is an ex-wife of one of the owners. She is trying to hurt the business over a personal issue with her ex.
Anne D.
03/2019
5.0
oriental rug cleaning
 + -1 more
Just had my 2nd old wool rug washed, repaired and protected. The colors are so vibrant, the new fringe looks great and the binding on the sides is repaired and uniform. Trent is an exceptional craftsman, highly skilled and knowledgeable. I won’t go anywhere else and appreciate Premier’s wonderful service.
Description of Work: Wash old wool rug, replace fringe, repair binding on sides, and new pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer M.
09/2018
5.0
oriental rug cleaning
 + -1 more
We tried Premier Rug Washing for the first time after our big dog had a big accident on our carpet runner. I was amazed! Not only did they remove the stain, there was absolutely no odor remaining on the rug. The rug came back to us like it was brand new again! I'll be using there services again!
Description of Work: Carpet runner cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Premier Rug Washing Inc
Thank you so much for giving us the opportunity to be of service for all your area rug needs , Thank you for the fine review.... We look forward to helping you in the near future for all your area rug needs.
Patricia Ellen H.
09/2018
5.0
oriental rug cleaning
 + -1 more
arrived promptly. offered to repair some of the rugs. i want even aware that was an option so I was thrilled to find that out. Delivered rugs when promised. They all looked NEW again. and they all FELT new. i kept walking on them because they all felt bouncy good.
Description of Work: 7 area rugs washed and repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Premier Rug Washing Inc
Thank you. We strive to provide the best service.
Kathleen W.
07/2018
5.0
oriental rug cleaning
 + -1 more
Our large, gorgeous, authentic, 100% wool, Oriental rug was in desperate need of cleaning. We've had it for over 20 years, and it was looking pretty dull. Not that it's never been cleaned before. It just needed a better job. Premiere did the trick. Appointment was easy to schedule. Staff very responsive. Got quote over the phone. After cleaning they even held onto for awhile it at our request until we finished all the spring cleaning projects in our house. Very accommodating. I was thrilled when it was delivered. Premier's process has restored the colors to their original vibrancy. I didn't even think that was possible. I will definitely use Premier the next time. Highly recommended! -------------------------------------- Notes: Cost is competitive. Includes taxes and $65 pick up and delivery if you need that. Rug had a cleaning smell that aired out quickly. No problems with pets.
Description of Work: Washing/clearing of Oriental carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$458
Response from Premier Rug Washing Inc
[Member Name Removed] thank you for trusting us to help you with your valuable area rug....we thank you for your wonderful review ! Trent and Travis Keast
Perfectly. Trent is professional and an expert carpet cleaner and cleaned regular carpets and an oriental area rug. All done perfectly and just in the time specified. I would recommend Premier to anyone without hesitation.
Description of Work: All carpets in our house cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575
Response from Premier Rug Washing Inc
Thank you for taking the time to share this review ...we appreciate it Trent and Travis Keast
Nann S.
11/2017
5.0
oriental rug cleaning
 + -1 more
Excellent!!
Description of Work: Very large Oriental rug cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Premier Rug Washing Inc
Thank you for the review ! Trent and Travis Keast
Jennifer G.
10/2017
1.0
oriental rug cleaning
 + -1 more
My experience with Premier Rug Washing was the worst I've ever had with any local business. The owners are not only unethical but liars. hey are RUDE, misogynistic pigs that need to fine another line of work than dealing with the public. If you wanted to be ripped and and verbally abused, go ahead and use them.
Description of Work: They are extremely expensive and charge 5x the rates of other carpet cleaners in the area and did not disclose a pick up fee of $65. A 3 by 8 rug was nearly $150 to clean and other quoted less than $30. T
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Response from Premier Rug Washing Inc
We have contacted our competitors who clean area rugs and our price is within a dollar of each other (ranging from $4.00 to $5.00) We initially cleaned her blue, nylon rug in May 2017 and charged $4.50 per sf ($93.69) plus sales tax. We also cleaned another area rug and the carpeting in her bedrooms, at that same time. Area rugs are not the same as cleaning carpeting. Carpeting is attached to the floor of a home and is cleaned on the surface. Area rugs, when properly cleaned, are removed from the home and brought to the shop for a ten steps cleaning process including immersion in a bath and drying on a rack. Since carpeting cleaning is simpler, the rate is $0.45 per square foot. When the blue, nylon rug was brought in for a second cleaning (in October 2017), we charged $3.50 per sf ($76.79) plus sales tax. We also charged for pick-up and delivery of the rug ($65). Our website states that pick-up/delivery "is available". It does not say this is a free service. Normal business practice would state "pick-up/delivery is free", if there was no charge for the service. Businesses who say "available" mean there is a fee for the service. Our rate is within the price of our competitors. It covers our costs of the labor and vehicle use. It is never our intention to be rude or discourteous to any customer. It is difficult to hold your temper when a customer is yelling at you and calling you profane names. I am sorry that this customer was unhappy with the price but she did accept the price when she gave us the rug for cleaning. If she had a better offer, she had the option of taking that offer instead of using our services a second time. We had no complaints regarding the two area rugs and carpeting we cleaned in May 2017 and the price charged was our normal rate of $4.50 per sf for the area rugs whereas the price charged in October was $3.50 per sf since she was a repeat customer.
Toni W.
03/2017
5.0
oriental rug cleaning
 + -1 more
Trent gave us a fair estimate with a break on some costs because we had so many rugs. Premier Rug Washing did a beautiful job. The rugs came back in wonderful condition, look vibrant and the cat odor on the one rug is gone. I can't say enough about Trent's excellent repair work, especially on a that runner that was in really rough shape. Trent is careful, experienced, professional, extremely knowledgable and loves what he does. He is also very reassuring about the care he gives your valuable antiques. We will go back to Premier Rug Washing for any future rug cleaning and highly recommend their services.
Description of Work: We had 12 antique, oriental rugs cleaned, moth-proofed and some were repaired. One rug had an old cat urine smell that needed to be eliminated. I had tried DYI methods of removing the scent but it lingered on damp days. Another runner rug had serious damage to the selvage which was in shreds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Premier Rug Washing Inc
[Member Name Removed] thank you for the wonderful review.....we all appreciate it ...and if you need anything in the future give us a call..! Thanks again for giving us the opportunity to be of service ! Trent and Travis Keast Premier Rug Washing
Beth T.
02/2017
5.0
oriental rug cleaning
 + -1 more
They were extremely knowledgeable and helpful. I was shown the whole process. The rug looks great, although a little stiff at first, but a little vacuuming took care of that. In addition, they repaired some of the fringe and edging for free.
Description of Work: Cleaning of old Persian rug
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$635
Response from Premier Rug Washing Inc
Thank you for your review ...call us again if we can be of service ! Trent and Travis Keast Premier Rug Washing
Andrea T.
02/2017
5.0
oriental rug cleaning
 + -1 more
Excellent job. Very pleased.
Description of Work: 2 area rugs needed cleaning; one of which had dog pee on it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Premier Rug Washing Inc
Thank you for giving us the opportunity to be of service..we are pleased you were happy with the area rug washings ..thank you again Trent and Travis Keast
Carol H.
01/2017
5.0
oriental rug cleaning
 + -1 more
Excellent. Trent removed stains we couldn't remove.
Description of Work: We needed all the carpets in our house cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Premier Rug Washing Inc
We are pleased that you are happy with the service we provided..thank you for the opportunity to be of service. Trent and Travis Keast Premier Rug Washing
Michelle L.
11/2016
5.0
oriental rug cleaning
 + -1 more
They did an amazing job. I will use them again.
Description of Work: I had an area rug cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$132
Response from Premier Rug Washing Inc
Thank you [Member Name Removed] ...we look forward to helping with your area rug washing needs again Trent and Travis Keast Premier Rug Washing
Patty M.
09/2016
5.0
oriental rug cleaning
 + -1 more
Beyond excellent repair. I will take my service her from now on!
Description of Work: My dog chewed on the wool area rug. I was told by the place we bought it that sure they could repair it but they wanted $300 to clean it first on top of the $150 plus repair. Crazy!! I called premier and he said no problem. The whole side had been chewed off. He repaired it so it looks like new. He was amazing.... And honest!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Premier Rug Washing Inc
Thank you for your confidence in us ...give us a call when you need Premier Rug Washing again!
Sally A.
08/2016
5.0
oriental rug cleaning
 + -1 more
This is the second carpet that I have brought here. They are so helpful and professional. Since I wanted a pad, they replaced the fringe for free. It looks like new. Great job and they are lovely people to deal with.
Description of Work: We had an oriental carpet to be cleaned. It was dirty on one side and the fringe was damaged on one end. I was also interested in a new pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$277
Response from Premier Rug Washing Inc
Thank you [Member Name Removed] we look forward to seeing you again ! Trent and Travis Keast Premier Rug Washing
Brita O.
06/2016
5.0
upholstery cleaning, oriental rug cleaning
 + 0 more
I inherited at 9 x 12 100-year-old antique rug that had not been cleaned in years and had prominent pet odors. I contacted Premier Rug Washing and they were very helpful in talking me through the process of washing my rug and making sure that my family heirloom was properly cared for. Pickup and delivery were prompt and professional. I'm very satisfied with the magic they performed to clean the rug and feel that investment in cleaning was worth every penny. I also decided to purchase a custom cut rug pad from the business after a consult and am very happy with the pad's feel and durability.
Description of Work: Rug washing. Custom rug pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Premier Rug Washing Inc
Thank you for trusting us with your family heirloom...we are happy to know you were satisfied with our job performance and we know you will be glad you purchased the new rug pad..it will help protect the antique area rug.........Thanks again, Trent and Travis Keast.
mary J.
06/2016
5.0
oriental rug cleaning
 + -1 more
Good job, great service (pickup/delivery).
Description of Work: washed/cleaned large wool oriental
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Premier Rug Washing Inc
Thank you for allowing us to be of service and we are glad you are a satisfied customer ..thank you for taking the time to let others know as well we appreciate it.! Trent and Travis Keast
Daniel A.
04/2016
5.0
upholstery cleaning, oriental rug cleaning
 + 0 more
Very professional, would use them again.
Description of Work: Cleaned two Tibetan carpets (rugs).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Response from Premier Rug Washing Inc
Thank you for the review we appreciate given the opportunity to show you what we are capable of here at Premier Rug Washing ... Thank you Trent and Travis
Mary S.
04/2016
5.0
oriental rug cleaning
 + -1 more
I have two beautiful wool oriental rugs (Turkish, Iranian) I inherited from my father. They had been very heavily used (the runner had been in a very high traffic area for over 10 years) but not overly worn. Trent did a FANTASTIC job of cleaning them. They look beautiful and have ZERO odor. Could not have been happier. I did also purchase protectors to go under the rugs to protect our new hard wood floors form unseen spills/accidents. Those are a little pricey but worth the protection. Would definitely take rugs here again!
Description of Work: Cleaned two oriental wool rugs (One runner, one 5 x 7)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Premier Rug Washing Inc
Thank you {Member's name removed} for having the confidence in us to take care of your oriental area rugs...call us again if we can be of service.... Trent and Travis Keast
JAYE M.
03/2016
5.0
oriental rug cleaning
 + -1 more
Trent was available to meet me on a holiday. He even gave me a tour of the immaculate facility and taught me about the process.
Description of Work: I called to drop off rugs on a holiday weekend. I had one that was in terrible shape. I brought a second one in later and picked them both up at the same time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Premier Rug Washing Inc
Thank you [Member Name Removed] for your trust in our business....we are glad to be of service for you..we appreciate your faith in us....Trent and Travis Keast
James S.
03/2016
5.0
oriental rug cleaning, upholstery cleaning
 + 0 more
Excellent service. No concerns.
Description of Work: Cleaned three large oriental rugs. Repaired frayed edge on one rug. Installed new fringe on second rug. Replaced two under rug mats.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Response from Premier Rug Washing Inc
Thank you [Removed Member Name] ..we appreciate your business. Trent and Travis Keast
Carol O.
06/2014
5.0
upholstery cleaning
 + -1 more
All furniture looks like new. Carpted steps-29 years old, but high quality frise- cleaned up really well. He used a cleaner, and then steam rinsed with very vigorous brushing. No other business has done as good a job in al these years. He is very knowledgeable about his field. Also, pleasant and professional.
Description of Work: Trent, the owner cleaned couch cushions from a 92 inch couch at his shop, then returned a few days later after they were dry to clean rest of couch, and two upholstered chairs and carpeted steps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Premier Rug Washing Inc
Thank you so much [Member Name Removed] for the opportunity to be of service...I look forward to hearing from you in the future....Trent
Mary M.
03/2013
5.0
upholstery cleaning
 + -1 more
They were very professional, provided excellent customer service, and did a great job.
Description of Work: They cleaned the upholstery on my sofas and chairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Premier Rug Washing Inc
Thank you [Member Name Removed] for the very nice review ...we hope to be of service for you again! Trent and Travis Keast
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Oriental Rug Cleaning,
Upholstery Cleaning,
Carpet Cleaning,
Water & Smoke Damage
FAQ
Premier Rug Washing Inc is currently rated 4.8 overall out of 5.
Monday: 8:30 AM - 4:00 PM
Tuesday: 8:30 AM - 4:00 PM
Wednesday: 8:30 AM - 4:00 PM
Thursday: 8:30 AM - 4:00 PM
Friday: 8:30 AM - 4:00 PM
Premier Rug Washing Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Premier Rug Washing Inc offers free project estimates.
No, Premier Rug Washing Inc does not offer eco-friendly accreditations.
No, Premier Rug Washing Inc does not offer a senior discount.
Yes, Premier Rug Washing Inc offers emergency services.
No, Premier Rug Washing Inc does not offer warranties.
Premier Rug Washing Inc offers the following services: Services offered by Premier Rug Washing Inc are washing of all rugs from around the world, rug repairs,fringe repair and replacement, dye bleed correction, cleaning of fine furniture and textiles. We also clean water damaged rugs, sewage and fire soot rugs,pet damage,finish protector, serging, and edging.We also sell Durahold pads. Pickup and delivery is available for a fee or the customer may drop off and pickup and SAVE! 100 percent Guarantee removal of pet-smell.Free estimates in the area.
Carpet cleaning is considered by special request and if time permits .