Olson Vacuum Cleaner Sales and Services East

Vacuum Cleaners, Central Vacuum Cleaning, Appliance Sales and Installation,

About us

Olson Vacuum Cleaners has been in business since 1943. No matter if your looking for an upright, canister or central vacuum Olson's Vacuum is your store. We sell the best vacuum you've never heard of "Riccar". We also sell Panasonic, Sebo, Eureka, Royal, Perfect, and Fuller Brush vacuum cleaners along with the best air purifier on the market, IQ Air. Sevice after the sale, is something lost in big box and internet sales. Royal, EDIC and Bissell commercial shampooers are also available for sale, along with carpet cleaning machine rentals. Olson Vacuum Cleaner has the largest selection of bags, belts and filters in the state. Our service department is second to none. We employee 2 full time service technicians who are able to repair most any vacuum cleaner made. Olson Vacuum Cleaner is a warranty station for Eureka, Hoover, Dirt Devil, Royal, Panasonic, Fuller Brush, Riccar, Sebo, and Pefect vacuums. Stop by 1 of our 2 locations and have one of our experienced sales people help you with your old vacuum if it's in need of repair or trade in's are welcomed. Our sales people can also help you take a test drive of a new vacuum cleaner or show you an IQ Air purifier and why they are the best air cleaner, period. Look for discount coupons in the local phone books and on our website.

Business highlights

82 years of trusted experience

Services we offer

Vacuum Cleaner Sales & Parts. Carpet Cleaning Machine Rentals.

Services we don't offer

Carpet Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.415 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
0%
2
7%
1
13%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.5
responsiveness
4.6
punctuality
4.7
Showing 1-15 of 15 reviews

Leah D.
07/2017
5.0
vacuum cleaners
  + -1 more
Someone helped me right away. She was puzzled by what the vacuum was doing at first, but flipped it over, took the bottom off and determined that it was most likely just the belt. She put a new one on, put everything back together and sent me on my way. "I'm not going to charge you for the belt", she said! I was in and out of there in under 15 minutes. I will definitely go back if I need other repairs or a new vacuum cleaner.
Description of Work: I brought my vacuum cleaner in for service because the brush roller would spin when the handle was straight up but would stop spinning when handle was down in the normal position for vacuuming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela M.
04/2016
5.0
vacuum cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

michael M.
09/2015
1.0
central vacuum cleaners, vacuum cleaners
  + 0 more
olson vacuum never replied to my 3 inquiries for services, as a result my basement finishing project has been on hold while waiting for them as we cannot proceed to the next step without this one being complete. dissappointing and frustrating.
Description of Work: contacted olson as i need central vacuum outlets installed in my basement to continue on with our basement finish, never recieved a reply despite 3 attempts at contacting.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Rich K.
09/2015
4.0
vacuum cleaners
  + -1 more
unknown
Description of Work: replaced clutch and roller in Dyson vacuum.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$115

Lindsay C.
02/2015
4.0
vacuum cleaners
  + -1 more
unknown
Description of Work: Our dyson lost suction and Olson was the authorized repair dealer they sent us to. Covered under warranty so no charge to us for repair. Good service, a bit slow. Badmouthed quality of dyson product to us while we were there and showed us the vacuums they sell instead. Didn't like that. But fixed our vacuum fairly quickly. Nice folks overall.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Marilyn C.
02/2015
5.0
vacuum cleaners
  + -1 more
unknown
Description of Work: Vacuum was not drawing in air. They found a plastic wrapper and removed it as we waited. No charge. How lovely

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angie S.
01/2015
5.0
vacuum cleaners
  + -1 more
unknown
Description of Work: Checked my vac and said that I had a switch turned off that should have been on. I told them I still thought something may be wrong and they checked it out thoroughly and said it was fine. They did not charge me anything. We used the vac and it is working fine. I would definitely recommend as a totally honest business that I will use again if the need arises. Thanks much!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth L.
12/2014
5.0
vacuum cleaners
  + -1 more
unknown
Description of Work: I had an older Kenmore vacuum that I was passing along to my daughter - I had it cleaned/parts checked out prior to giving it to her. The assistant was very helpful in explaining what was involved in their "tune-up"; the price was good and the service was prompt and done well. I plan to take my current vacuum in for a tune-up as well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ann P.
10/2014
4.0
vacuum cleaners
  + -1 more
They answered the phone promptly when I called. I was able to pick up a new vacuum cord the same day I called. It was in and out. Very easy. No service was performed.
Description of Work: I purchased a new cord for my vacuum cleaner. I installed the cord myself to save on costs.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0

Yes, I recommend this pro
$20

Pamela M.
10/2014
5.0
vacuum cleaners
  + -1 more
unknown
Description of Work: Clean, unclog and replace belt immediately when I walked in, no waiting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

Sharon R.
08/2014
5.0
vacuum cleaners
  + -1 more
I went to the Odana Street location. He was great. My *almost* new vacuum cleaner (not even one of the brands sold there) had no suction. I THOUGHT I had cleaned everything out, but the machine was clogged with dog hair...chow/border collie...lots of hair. It was not a busy day, so he looked at it immediately, took it apart, cleaned it. When I asked how much...he said, no problem, just come back when you're ready to buy a better vacuum. And I will :)
Description of Work: Cleaned a clogged vacuum cleaner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Lois S.
12/2013
1.0
vacuum cleaners
  + -1 more
I was very upset with this company. He tried charging me $200 to repair my vacuum. He is saying that my vacuum is completely broken. He is taking advantage of seniors. He is not a man of integrity.
Description of Work: I needed a new cord for my Vacuum because it kept shorting out.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$85

Nicole W.
09/2012
2.0
vacuum cleaners
  + -1 more
I brought my Dyson in and they set it on the counter, plugged it in then stated it would be at least $150 plus parts and they couldn't promise that it could be fixed. They then tried to sell me one of their cleaners and chastised me for not buying American. I told them it was a gift and I'd rather have it fixed than thrown in a landfill. They seemed to have nice inventory and good service, but it was not a place to get a vacuum cleaner repaired that didn't come from them. I ended up taking it to Hans' on Willy (runs out of Gayfeather's fabrics) and he fixed it for under $40.
Description of Work: I called to see if they could fix my Dyson. They stated they could fix anything! I went in seeking an estimate and repair.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0


Heather C.
09/2011
5.0
vacuum cleaners
  + -1 more
Every time I need a vacuum serviced, I always take it to Olson's. I started going there when the Oreck dealer moved off of Odana, but their prices and quality are so good that I will never go back. Their showroom is a bit cluttered, but don't be fooled. These folks know what they are doing.
Description of Work: Vacuum repair on Oreck vacuums

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Mary S.
02/2011
5.0
vacuum cleaners
  + -1 more
I can't say enough good about Olson's. Highly recommended. Try to save enough to buy one of their vacuums - it will save you money over the long run (my former cheap vacuums wore out every few years).
Description of Work: I have both bought vacuums and had them repaired at both Olson stores (east and west). They know the vacuums they sell and other vacuums inside and out. They fix all brands of vacuums and have filters you can not find elsewhere. I believe they also sell shampooers. Their vacuums are a little pricier than Shopko, WalMart etc. but they are definitely worth the price. I originally bought my vacuum there on the recommendation of a friend after complaining that my Consumer Report 'best buy' vacuum did nothing to pick up cat hair from my carpeting. I was crawling along the floor with a wet sponge to get it off. Wow! what a difference! I delight even time I use it. I have had it 8 years and it worked perfectly until it got clogged with plaster dust (old house with real plaster) after new windows were put it and I didn't change the filter enough (this would kill any vacuum). Next time, I'll use a cheap shop vac first.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    1978 S Stoughton Rd , Madison, WI 53719

    www.olsonvacuumcleaners.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Vacuum Cleaners,
    Central Vacuum Cleaning,
    Appliance Sales and Installation,
    Appliance Repair - Small

    FAQ

    Olson Vacuum Cleaner Sales and Services East is currently rated 4.4 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 4:00 PM

    Olson Vacuum Cleaner Sales and Services East accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Olson Vacuum Cleaner Sales and Services East offers free project estimates.
    No, Olson Vacuum Cleaner Sales and Services East does not offer eco-friendly accreditations.
    No, Olson Vacuum Cleaner Sales and Services East does not offer a senior discount.
    No, Olson Vacuum Cleaner Sales and Services East does not offer emergency services.
    Yes, Olson Vacuum Cleaner Sales and Services East offers warranties.
    Olson Vacuum Cleaner Sales and Services East offers the following services: Vacuum Cleaner Sales & Parts. Carpet Cleaning Machine Rentals.
    Carpet Cleaning.

    Contact information

    1978 S Stoughton Rd , Madison, WI 53719

    www.olsonvacuumcleaners.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 4:00 PM