McDermott Top Shop LLC

Guys who delivered our counter tops were super nice, however we had a bad internal corner radius that was a classical cut which we had desired a much sharper modern internal radius on the inside corner. Told by shop owner we would have to pay a couple hundred more to fix corner in which they never asked how we wanted our cut. We should have been consulted as to how we wanted internal corner to be cut. We also had 2 seams where we should have only had one and this was admittedly so even by our installers opinion. Not a professional service. Customer service from McDermott Top Shop leaves lots to be desired. Can't believe Home depot is in bed with this kind of service/company.

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The came as scheduled, removed the old counter very carefully because I wanted to keep my backsplash, they were meticulous! They made sure that my new granite came up to the right height to meet my backsplash, using plywood underneath until they got it perfectly aligned. They were affable and very professional. I would use them again and highly recommend them!

They did an excellent job from doing the measuring to the final install. When new granite composite sink was installed they added extra side supports as the plumber said the old way. Very neat professional.

Originally delt with Home Depot, took a few weeks to get the countetops in and to get the service performed. McDermott Top Shop LLC was wonderful though, they were courteous, friendly and actually worked above the call of duty. They were very professional and I was very pleased with the service. I would recommend them to anybody.

I bought the countertops through Home Depot who subcontracted to McDermott. They did a great job in getting the project done in a quick turnaround that I needed. I was unimpressed with the person who came out to measure and after waiting an hour past the appointment I had to call the office to find out what was going on. He had a problem with his laptop and ended up being 2 hours late, but never bothered to call to tell me he would be late. The counters were cut well and look great, except for the cutouts for the outlets. They cut them on site, and ended up cutting them too large that standard plate covers didn't cover the gap, so I failed the electrical inspection. There was also a crack in the granite at one of the outlets as the oversized hole weakened the granite. When I contacted Home Depot about this I got a response denying the crack and blaming the electrician. There was the same type of sealant used on the rest of the counter installation covering the crack, and I watched the electrician work and he didn't have any sealant attempting to cover this so I thought it was not professional that they would not own up to this. Home Depot gave me a $100 credit. In the end I got a cheap price on counters that look great, but a lot of headaches along the way.

They were very excellent and the countertops were very nice. I'm happy with it and my daughter ended up getting the same thing. The two young men came in and measured and was extremely precise. I have a hanging rack on my wall that I designed and built that was made out of oak which was sticking out a little bit at the end of the counter. I told them that I would take it down and fix it and they told me that they could cut it so that it fits and they did and it was perfect and it worked out extremely well. They measured for the splash board and when they came to put it in they just could get it in and had to take it back out to put the glue on it. Right now I have a leaky sink and I'm not having any trouble cleaning up in the little 45 degree angle there and it's just working out very nice. I don't think I had to have them come back for anything. They put it in and it was fine and when they measured for the splash board it went just below my electrical outlets and they did an excellent job of fitting it and deciding how high it should be which was very helpful. They came when they said that they were going to and when I dealt with Home Depot I went back three times and they were also very helpful and very good.

Ordering at Home Depot went ok. Rep told us it was normal to install the counters and plumb them in the same day. Desiree called wanting to install the counters on a Friday and schedule plumbing for the following week. Made it very clear that we wanted it the same day. Install was scheduled for the following week and they left a voice mail stating that and quot;we're all setand quot; for the install. Installers came and did a good job with the install, but at 3pm when no plumber had showed, I called McDermott who had no idea when we were supposed to get a plumber and after some calls on their end said they could get someone out the following day. Their excuse is that they use another plumbing company who they sub contract, but they have no control over their scheduling. More calls later they offered to get a plumber out the same day, but only if we paid additional fees for overtime and would have to wait till late in the evening. The company rep danced around, unable to make decisions because and quot;she is the low man on the poleand quot; and we never did get a call back from her supervisor after leaving a detailed message. Desiree was unable or unwilling to directly fetch the supervisor stating that they were in a meeting. I wouldn't ever use them, or Home Depot for any sort of remodeling work again as they clearly have little idea what they are doing on the scheduling side of things and have absolutely no accountability or customer service.

They were very professional. Installation went quickly and the countertops were perfectly installed. We are quite impressed.

They are the contractor for Home Depot. They obviously are a decent business or they wouldn't have the contract with Home Depot. Their guys were professional and my countertops fit. They didn't have to make any changes. They came in, put the countertops down and left. The quality was fine. I would use them again.

McDermott was very professional throughout the whole process. I had a concern about a crooked cabinet (not installed by McDermott) after the measurement was taken and the measurement guy called me back to assure me the counter top would look okay, which it did. After the countertops were installed, the installer walked me through care instructions. They left the piece cut out for my sink so it could be used if any repairs are needed, and they gave me a finished piece with rubber feet to place hot things on to protect the counter tops. McDermott was subcontracted by Home Depot for our kitchen remodel. Of all the contractors who worked on our kitchen, I liked McDermott the best.

This contractor was one of the worst we have ever dealt with. They were hired by our interior designer to remove the existing counters and install the new in the bathroom. When they arrived to install, they would not do the job because they didn't think they were supposed to remove the existing counter tops. This could have been a communication error between the designer and contractor, but the counter top people wouldn't even offer to help us. They were very unprofessional and unresponsive. They had to come back several times to get the installation done, each time resulting in several weeks in between appointments. They also provided the counter tops for the office desk and took what I consider a long turn around time from the measurement to the installation, over three weeks. When the desk top was installed, they drilled grommet holes for the electrical cords right where the drawer supports were. There were not very bright installers. I would never recommend this company.