Madison Overhead Garage Door Services

Was there early on a saturday with little wait time after calling day before. A+

The service provider was prompt, courteous, friendly, and efficient. In sum, I'm very happy that I contacted Madison Overhead Garage Door Services for this project.

Firm was responsive and punctual which I greatly appreciated. I called Overhead Garage Door Services after hours on a Thursday evening asking if they work could be my job in late on the next day, Friday, before the weekend. It was the only time I had available to be home. They called back within an hour of start of business on Friday and said they could fit the work in and gave me a particular time. They arrived on time, came with the right parts, and completed the job within a hour. They called back early the next week to say that there had been an addition error on the bill and I was due a partial refund. I appreciated that they caught the error and offered the correction before I noticed it. Service man was polite, professional, and answered all my questions.

A spring on my garage door broke (loudly) on the night of 3/5/13. I called this company and left a message at 7am next day then called back at 8 and talked to a person who scheduled the job for one hour later. The technician arrived promptly at 9am and the job was finished by 9:30am without any fuss. I followed the technician's recommendation to replace the other spring (that had not broken) as it was old and probably would go within a year or two. A very positive experience start to finish. I was delighted that they could come so quickly, so that I arrived at work only an hour late. The price seemed reasonable, and in line with what others are paying for this job.

On a Friday night at 7 pm I discovered my garage door wouldn't open. After examining the door I figured out that the tension spring had broken. I found Madison Overhead on Angie's List and called them at 7:45pm on Friday night. Someone amazingly answered the phone and a repairman was at my house at 9:45am Saturday morning. It only took about 40 minutes for the repairman to fix it. I'm very happy with their quick response, fair price and overall great service.

I've used them prior to this and that's why I went with them again. They were great. The people that I saw in the office were wonderful. They gave me multiple estimates. Both guys that came out to do work were very nice young men. The second guy had to do all of this work in the freezing cold and snow. They were just great people to work with.

I wrote a review of this company and gave it an F. I learned that I had the wrong company, so please disregard. I would not have given the company any rating in this retraction, but the form requires me to do this. I am very sorry I named the wrong company.

I had a garage door spring break on my overhead door at 8:00 p.m. on a Monday night. I expected to leave a message for someone. I was pleasantly surprised that a friendly and knowledgable woman answered my call. She booked a service call for me right there, for first thing in the morning, as I explained I had a meeting by 10 the next morning I had to attend. The service technician that came to our home was professional and just as friendly as the woman I'd spoken with. Overall, it was a quick an painless process. I have since referred two other people from my office to this company and they've had a great experience as well.

fixed day after New Years on time and on estimate. good job

Our garage door opener had broken just before Christmas. I called Madison Overhead and got an appointment for a replacement the morning after Christmas day. The service was excellent and the technician did a good job explaining what needed to be done. He also did some adjustments on the door tracking to reduce some of the the binding that was straining the garage door opener.

They got there right on time and diagnosed the problem just by hearing what happened and they knew exactly where to look for the problem. Within a second he knew it was the springs. He got to work right away and had the parts with him right there so we didn't have to wait for them to make another trip out to replace the springs. He got our garage door working again like new within about a half hour it seemed...it was really quick anyway. We are very pleased!

They were very punctual. They worked very quickly. They did a good job.

Madison Overhead Garage Door Services showed up quickly after I called, was very courteous, diagnosed the problem quickly, and within a very short amount of time the work was done. The work was explained to me, they answered my questions, and the price was reasonable. Also, it was convenient to pay because he used a handheld credit card machine. Madison Overhead Garage Door Services was very cheerful, very helpful, sincere like you can trust them, they did exactly what they were supposed to do, were hard working, were straightforward, responsible, and are just basic good people.

Tech was waiting for me to get home from work. He had the correct parts to repair the door. Job went smooth and quickly. Thanks for the help.

I was pleased with the punctuality and professionalism. I would not hesitate to call this company again. I like the fact that they are locally owned business in Dane County. I appreciated the extra step of providing me with steps that I can take of maintaining my garage door in good operations

They actually came on time. The dispatcher set it up so they would come the day after I called. She let me know that if it was an emergency, they could come that day. They were there maybe two hours. I wasn't home at the time but my wife was. He gave me a call and let me know what needed to be done and what the cost was. It was a quick job and I was happy with the service.

They were very professional. They were right on time (early in fact), and did a great job staying in communication, and did a very good job explaining what they saw and why they made the recommendation they did.

I used Angie's list to select three places to get estimates. This was the only one that really seemed to want my business. Mike came for the estimate. He was punctual and professional. He explained the options and did not push too hard for the expensive options. There was a scheduling mix-up that was related to the new Wisconsin lead-paint rules - we were their first customer that fell under the rule and they had to get appropriately trained before they did the work. The abatement added a couple of hours to the work, but since they were still learning about the process, they didn't charge us for it. The new door works perfectly and we are very happy.

Time scheduled was between 11:00 and 1:00 and Justin showed up right at 11:00. After just a few questions to verify what we wanted he went right to work and completed the work quickly and professionally. He even offered to program the smart button in my car. He cleared out all the packaging and old opener and left everything neat and clean. Would definitely recommend this company for any garage door services.

Justin was wonderful. He knew what was wrong before even taking anything apart. The previously replaced sprocket hadn't been greased. He gave it to me and there wasn't a bit of grease anywhere. The teeth were sheared off. He didn't try to sell me anything more, just advised that the rollers may need to be replaced in 4 or 5 years. He greased the parts of the door that were squeaky and then swept out my garage! Very awesome! Needless to say, I will never do business with the previous company.

My garage door opener failed a coupe of months ago, and after some consideration I decided to replace the opener (it was 15+ years old) as well as the 50 year old, wooden garage door (original on the house). I did some research online and found the style of door I wanted. I found several companies on Angie's list that I decided to call for quotes. Concurrently, I was talking to a few folks (friends and coworkers) and explained what I was doing - three different people in three separate conversations recommended Madison Overhead Garage Door. I called them one day and set up an appointment for later in the week. The gentleman arrived during the scheduled time and I showed him the door and explained what I wanted. He took his measurements and we discussed a few prices. He started in the middle of the price/quality tier of the doors that matched my desires and explained the differences between the other doors and the one quoted. At no time did he try to up sell me or pressure me. I called their office the next morning and booked an appointment for the following week (the door I bought is one they stock). The installer was timely and worked for a solid two hours removing the old door and installing the new door. He was friendly and polite and cleaned up very well after himself. Overall a very satisfying experience. This appears to be a very well run, customer focused company and would not hesitate to do business with them again.

Technician named Mike arrived on time, did the repairs and left a clean site. Outstanding

Our door would not open when got home from a trip and we called and they were out and about and immediately came over to help us out. They changed the spring on one side and gave a new one on the other before we had a problem with it. They were quick, friendly and a huge help. Nothing like being locked out of your garage in below 0 weather.

Madison Overhead Garage Door Services replaced the two door sensors on our 14 year old Chamberlain garage door in December, 2008. We had been having issues with the door going part way up, stopping and going back down again. After replacing the sensors, putting in an outside keypad, and adding weather stripping on the bottom of the door, the door stopped working altogether a few days after their visit. The cost for this was about $150 for parts and labor. We called them back to the house in early January to correct the problem and were told that the logic board must be bad, and we would have to replace the entire door. The door could not be replaced at that time due to a non-running vehicle in our garage, but we were told to contact them when they could have access to putting in a new door. In fairness to the company, we had this car stored in our garage until July 2009, at which point we recontacted the company to have the work done. The company has a "do-it-right-the-first-time" policy and we requested that the initial cost of the work done on the door (minus the stripping at the bottom of the door) be deducted from the cost of installing a new door purchased through them. Madison Overhead at first was reluctant to give us anything back on the intial parts/labor but eventually did meet us part way and deducted about $30 for the two sensors. We ended up paying about $120 for the initial service call, stripping, and keypad (which was useless with the new door) and $350 for the new door and a second extra car remote. The installer was courteous and professional. The door they sold us is a belt-driven Chamberlain Liftmaster to replace our old chain-driven door. It works fine and is much quieter than our last door due to it being belt-driven.

The repair was made quickly and efficiently.