Mad City Windows & Baths

Mad City did a great job installing our 7 windows. The installers were great and cleaned up after they were done. Will be using them again if we every need windows in the future.

Very Disappointing Experience – Not Recommended My experience with this window installation company was extremely frustrating from start to finish. First, they promised to maintain the indoor temperature during installation—a key concern for us—but failed to do so. On a follow-up visit, they brought a window that was the wrong size, causing further delays. When they eventually installed a different window, the bottom trim was improperly installed. It took multiple additional visits just to get that resolved. Even worse, I received a letter threatening to levy my property due to non-payment, despite the ongoing issues and incomplete work. Several of the first windows they installed have a persistent problem where the top sash slides down and will not stay up. This defect still hasn’t been corrected, despite repeated follow-ups. Overall, the lack of professionalism, poor workmanship, and inadequate customer service make it clear to me that I would not recommend this company to anyone.

Everything went great. I love my new shower.

Very happy with our new walk-in shower, Nick our installer did a excellent job. And he took the time to completely clean the bathroom when he completed Would highly recommend Mad City

They did a great job would recommend them for all your home needs. They were very polite and professional.

Great new standup shower install, replacing a 46 year old standup shower. CJ and crew arrvied at 8AM, done by 1:30PM. Removed old shower and walls down to the studs. Replaced with new walls, plumbing, and shower stall.

Job done wonderfully. Very fast and very efficient Tear out of tub replaced floor and plumbing, and put in walk in shower in less than 6 hours

Everything was great they did an amazing job on both my bathrooms

Had the most beautiful cabinets installed this week. Josh and Zach did an excellent job. They were on time each and every day, kept me informed, and their customer service was excellent. I couldn't be happier! From the moment they stepped in my house, it was just a very pleasant experience!

Best customer experience I've ever had. Superb craftsmanship, professional installers. best customer service I've ever had. I will use them again in the future and recommend them to my friends and family.

Sure! Here's a polished review you can use: --- **Outstanding Experience with Madcity Window Replacement!** We recently had 11 windows replaced by Madcity, and we couldn’t be happier with the results. The product quality is outstanding — the new windows look beautiful, operate smoothly, and have already made a noticeable difference in both comfort and energy efficiency. The installation team was fantastic. They were professional, courteous, and incredibly efficient. They took great care to protect our home during the process and cleaned up thoroughly afterward. It was clear they were experienced and took pride in their work. From start to finish, the entire experience with Madcity exceeded our expectations. We’re very happy with both the product and the service and would highly recommend them to anyone considering window replacement! Jeff and Teresa Messersmith

They were quick and clean, Tanner did a great job and it's actually better than we expected it would be. We couldn't be happier!

Mad City Windows & Bath exceeded my expectations! Every individual I encountered throughout the entire process was very professional and personable. They appeared genuinely concerned and were very helpful....like it was more than just a job. Great experience. The job was completed in one day....well actually is less than 6 hours!! Very punctual and the most efficient team that worked so well together. I was truly amazed. Very pleased with how well they kept the area clean as they worked. Everything went so smoothly. I've had work done before in other areas and none have ever worked as good as with Mad City. Excellent company, excellent customer service, excellent products and excellent workforce!! Very satisfied customer :)

We recently had all the windows in our house replaced through Mad City. We were so impressed with the entire experience, from sales to completion! The windows are amazing quality, and we could tell a difference in our house within an hour of getting home. And in an old, slightly off kilter house, I am so thankful that Mad City builds all their windows to fit the house, instead of trying to force the house to accept a pre-built window! The difference in the temperature of our rooms, and even the noise level that gets through the house is crazy. Blake N. and his team were awesome as well for the install - they worked incredibly hard to get all the windows swapped out as quickly as possible, and did an excellent job. They were fast, thorough, polite and professional, and I appreciate the work they did! It was so nice to have them take care of everything from install to clean up, and just be able to arrive to perfect new windows. I would absolutely recommend Mad City to anyone looking for window replacement or upgrades!

We highly recommend Mad city. They were very nice and very efficient. The shower looks beautiful and well made The staff is very friendly and worked with our needs. The salesman was very informative and didnt rush.

Great customer service, thorough & efficient work. Our shower was replaced in one day and we love it.

The entire experience was easy, informative, and trustworthy. We are so happy with our new windows! Thank you!

Mad City Windows did a phenomenal job replacing our front windows. The sales visit was easy to schedule and very informative, and the install team was friendly and fast. They were thorough in explaining our warranty and showing us how the new windows work. Couldn't be happier!

The process was quick and easy. The simplicity of the process was what I needed amidst the whirlwind of my busy life.

I replaced two windows with a Mad City patio door. I love the door, it really opens up the room to the backyard. Everyone that I encountered through the process was very friendly and helpful.

The communication was excellent. I love my new shower. This is a paid review.

Very pleased with the product. Kenny did an excellent job! But the 1 day installation turned into a week. A lot of unnecessary excuses were made for the delay. We understand that unavoidable circumstances happen, but we didn't need to hear excuses. We also had to do some finishing work that was missed (replacing access panel and cleaning up around it, caulking small gaps in the floor that were missed). We didn't like the fact that we had to call to arrange for someone to come to do the finishing work on the floor, after waiting 5 days for someone to contact us.

Mad City hit above the plumb line. They delivered an excellent product in a timely manner with excellent customer service. They were attentive to every detail. I would highly recommend them. I received quotes Fri Three other window manufacturers before going with them and now I’m happy I did!

Great job , Fast , clean , and it is amazing.... Thank You..

The whole process was quick and easy. Installer was super nice and very knowledgeable and did a fantastic job. I do love my new shower, thanks Mad City!