MAD CITY MOVING SERVICES

It went well the movers were on top of the move

The two moves could not have gone better. The two movers showed up on time, carefully moved all the furniture, and even wrapped a sofa and a pair of recliners in plastic so relatives could more easily pick them up. Movers were polite, personable, and careful. They worked quickly and carefully. It was an excellent moving experience.

Awesome!! They came on time and got our stuff moved quickly and without issues of any kind.

Very professional, arrived on time, made sure all furniture was protected. Sam, the owner was very helpful in any questions we had

Let's start with the good. The three people who showed up to do the move itself were easygoing, worked hard, and got the job done quickly. They helped me take apart and put back together an antique armiore I have that was my biggest concern with the move. The three gentleman who did the move receive high marks from me. There is some bad though. The main thing is that they actually didn't complete the move. They left half of my bed frame from the master bedroom in my condo. They also left their own toolbox. I received a call from the company asking me to bring the toolbox to the new house and leave it outside so they can pick it up, this isn't a big deal and I did so. The problem is the furniture that they left behind. This would not fit in my car, so I called and asked if they could quickly finish the move. They asked me to pay for this at the normal rate, so it would have cost me about $70 or so (for a 30 minute move). This is ridiculous to me, so I rented a U-Haul for $25 and moved it myself. I don't know how these things generally work, but I would imagine that if a moving company literally forgets to move a room, they should own up to it and finish the job. Adding on the fact they asked me to pick up and move the toolbox for them makes it look even worse.

Like the last time, it went smooth as silk, from the initial contact with Brenda to the actual move. We had most stuff boxed up. Regardless of it being a terribly hot/humid days, the guys worked like dogs, getting the job done, never complaining. I doubt we'll move again, but if we do, we'll hire this company again in a New York Minute.

The main problem was that I was told while the moving was in progress that they couldn't finish it that day, as they would not "have enough time" and would go over 8 hours (the estimate stated 8-10 hours) and I was told by the moving guys that I needed to call the office and schedule another date to finish the move. (There was plenty of room on the truck for the remaining items). So I called the office and was given a date 4 days later to finish the move, which was very difficult for me and my family to accommodate. Even though one of their employees had come to our house and been shown all our belongings prior to the move to provide an estimate, I was told that we "had more stuff than they thought." There were also heavy items to be moved and they stated they were concerned the rain would make the back steps slippery, but these items could also have been taken out through the front door. The final cost was $188 above the upper limit of their estimate, even though we had already moved many household items ourselves after the estimate was provided. In addition, on the first day of the move the movers did not cover the off-white carpet staircase with a runner, and tracked dirt/mud on it, as it was raining. They did use a runner on the second day of moving, after I had complained to the office. Finally, they forgot to return to us the hardware to assemble the beds, and I had to call the office to get them to return this to us. The movers themselves were polite and in general did a good job, and the primary problem seems to be planning and organization from the main office. The company did say they would provide a third mover on the second day at no charge and would not charge for travel time, but they still went over estimate. If you are moving from a small apartment they probably do a good job, but if you are moving a medium/large household, I would look elsewhere if you want to be sure everything is moved the same day.

We moved at the end of October. We were quoted $780, they charged us $1150 at the end of the day. They said we had WAY more than we said we did...we didn't. The two men complained the whole time and damaged my son's crib and our coffee table. When we called to reconcile the damage, they send out an old man recovering from pneumonia. Brenda told us they don't replace your item if you don't have a receipt from time of purchase and even then they fix things, they don't replace. So if they move for someone who's had a piece of furniture for years, they expect a receipt?? They know most people don't save that and I'm sure they count on it. When the man came to "fix" the damage, we told him DO NOT paint the gouge on the crib because babies are known to chew on cribs when they get older and can stand. We did not want him to put his mouth on paint. He painted it. Brenda said she'd give us back part of the difference between our quote and the price we ACTUALLY paid. Still no check. This company is horrifying. Do not spend your money here!!! See the attached pictures to see what happened to my furniture due to their carelessness. We have received NOTHING for our loss and inconvenience. UPDATE: The check showed up and they put a stop payment on it. This company is horrifying.

Excellent people, process. Everything went smoothly.

Wonderful! The staff were friendly, fast and patient. They were happy...which makes me feel good about hiring this company assuming they pay and treat their employees well. The Victorian house has a lot of intricate wood work and they were conscious and careful with our stuff and the house. I was impressed with their attitude and professionalism. We will recommend and hire them again in an instant.

It went smoothly as we had most of the stuff to be moved in living room and accessible

It was a great move! James, Brandon & Steve were the team. Because of the piano I had, 3 movers were needed. I can describe the guys as polite, careful of everything they handled, considerate of both houses--rolling out mats to walk on, saran wrapping things, etc. They didn't take any breaks but were constantly moving even running up the stairs. They worked as an efficient team --each one knowing what to do when. They also carried old mattresses out for us & loaded my car with the old clunker TVs to be recycled. The smiles were abundant & they certainly helped to make a difficult time much easier. Five stars is not high enough for this crew & company!

It went smooth as silk. Brenda was responsive and helpful in setting up the move. The movers (Alex, Julius, and Tony) were professional, friendly & worked like madmen ~ regardless of it being a hot sticky day ~ without one complaint. I'd recommend this moving company to others in a New York Minute!

Everything went very well. The move was completed in just under 6 hours while I observed on both ends. The crew could not have been more professional or responsive to my wishes. I checked everything in the next two days and did not find anything damaged, not even a scratch.

Very well. The estimator arrived on time and was thorough and professional. In the end we moved some things ourselves in advance, so we came in well under the estimate. The three movers, Lucas, Steven, and ?Barrett, were careful and attentive. The worked steadily and finished in a very reasonable time. Nothing was broken and things were set up well at the new house. This is the second time I have used Mad City and both experiences were very good.

Great! They were careful, quick and did all that i asked.

No headaches at all. Second time I've had a successful move with them.

Fine, although we ended up choosing another company.

Our two movers showed up right on time and got straight to work. They carefully wrapped and blanketed all furniture and delicates, organized our things carefully in the truck, and were done right on time to come in at the estimated price range. Unlike other companies we got quotes from, they didn't charge overtime for working on a Saturday. Overall, a very pleasant experience.

Very wel. The gentleman were polite and very courteous.

Terrible: The piano (Baldwin Console, 25 years old) fell due to faulty strapping in the moving truck. Mad City Movers had a local expert fix the wood on the piano corners where it hit the ground. However, the pedals, 3 keys, soundboard need to be fixed and piano tuned which they are not going to do. They actually sent me an invoice for the moving cost - which I told them I would not pay. They agreed. At the time of the piano falling, the officer manager told me they would have the wood fixed and send a tuner to tune and inspect it. They did not follow through and said they do not pay for tuning. Well, most pianos do not fall over when being transported. They told me one thing on moving day and yet did something completely different. I would never recommend them and would get repair verbiage from over the phone into writing next time.

I would rate our move experience first class. James, Dave and Alex just rocked it out on the hottest day of the year. They were prompt, friendly, careful and just 3 awesome guys. We have moved many times and these three guys were simply the best. We made sure to have Gatorade and water for them and they just pushed through the heat. I can't thank them enough from two older adults who couldn't have done what they did!

The three guys were really nice and very professional. They were responsive and wanted to help with anything we needed. We will definitely use them again in the future!

The movers arrived on time and were terrific. They were very respectful of all of our requests. Very efficient. I would definitely use this company again. Scheduling and communication with the main office was very easy as well.

Good professional scheduling. Moved all items safely and professionally. Reliable service. Only factor was they did not remember to place moving floor mats in the original home (although they did it in new home) -- got a little dirty otherwise no complaints.