Lawn Doctor of Madison

I decided not to go with this company, and I can't get rid of them. They keep contacting me after being asked not to.

We get the service for the year, its not per service. Working with them is incredibly easy. Every time they do a service on our lawn we get a lawn report card basically what it needs apart from the service, like if it needs water. Stuff like that. That helps us keeps our lawn looking nice when they are not there.

Service was completed. Attempt to contact is frustrating. Have to use an answering service if there is no answer at Lawn Doctor direct. Service asks questions I care not to get into with them. Waste of time for me. I just want Lawn Doctor to call me so I don't have to go through the questioning of the service twice.

Recently I received an unsolicited EMAIL offer from Lawn Doctor that purportedly offered a discounted price for the first fertilizer/weed killer service on our lawn. I responded saying I was interested in one such service for 2015.. Stephanie Neuwoehner, the Office Manager, responded saying four applications in a season is the minimum they'd consider. I upped my offer to two applications. No again responded Stephanie. Lawn Doctor recommended six applications a season but would be willing to do only four. Now, I'd not write a criticism if Stephane had the integrity to say six is Lawn Doctor's way of maximizing income from its crews, damage to our soil and the lakes be damned. But no, she had the audacity to write: "Our full program is six applications running about five weeks apart. When you wait longer in between applications weeds will infiltrate and lawns will not get the needed nutrients with less than four applications." Since my lawn is doing fine even though I've not put commercial fertilizer on it sine 2012 (though I do leave grass clippings on it) I knew this response was about as truthful as a typical politician's promise. Check out Lawn Doctor's logo. See the green thumb? That's what you can expect after sticking it in one of our lakes thanks to firms like Lawn Doctor.

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We got a groupon for Weedman. Well after 3 months of calling and them never showing up we ended up calling Lawn Doctor and thank goodness! They do a great job and are very responsive. If I need them to come out a certain day they will and they always get back to me right away. We had the WORST lawn ever when we moved in 2 years ago(crabgrass, weeds, basically no grass at all) Now just 1 year after they started we have had several people ask us if we got a new sod lawn. It looks that good. I am very pleased.

I bought a discounted coupon from Living Social for a lawn fertilization and weed treatment from Lawn Doctor but never got a chance to use it. I eventually called Living Social and had my money refunded because the customer service at Lawn Doctor was so bad that I couldn't even set up an appointment. I called 5 times--the first time they never took my information and said they'd call me back(huh? how?). It happened so fast that I didn't even get to respond. They basically just hung up on me. The second time no one answered so I left a message. That was returned but they left another message. The next 2 times I was told that they'd call me back. They didn't call. I waited at least a week between the calls. The last time I called I left another message, which was not responded to UNTIL I requested a refund from Living Social. They called the very next morning with the excuse that they were on vacation and just got back. Right. I wouldn't recommend them at all. I'm a very patient person but even they exhausted my patience. There are many better places out there.

Jerry, who is a regional manager, got back to me within 24 hours of my voicemail message. He was professional, polite and quickly arranged for the start of the service. He was also very personable and provided local contacts for lawn cutters.