Genesis Exteriors

The experience with them was good. They gave me an estimate, and they said they would be out at a certain time, and they were there at that time, I asked them to haul them away, and they did that. Even though they didn't need to do that, and I appreciated that.

It went great. Very punctual and professional. Nice and knowledgeable. Our new windows are great. We can really tell the difference in efficiency.

They were very professional. They came and did a very thorough measurement and estimate. Then they came and took out the block of three windows that were at least 10 feet long and 6 feet high in one day. They brought the new ones in and matched the built-in shells and baseboards. They were extremely courteous, prompt, professional, and meticulous. They came and did a very thorough checkout and estimate. Then they came and took out the block of three windows that were at least 10 feet long and 6 feet high in one day. They brought the new ones in and matched the built-in shells and baseboards. We were very pleased with their service.We were very pleased with their service.

It took a little while for us to get on the schedule originally, which was fine because we weren't in a huge hurry. We had a lot of specifications for colors and styles or materials, some of which they got right the first time, and others which needed to be replaced to match what we wanted; however, they did take responsibility for those mistakes and replaced the wrong-colored window/door wraps when requested just after initial installation. Because the work was initially done in early December, they needed to come back out to finish some punch-list items in the Spring. We were finally scheduled into early May, and from there is where things started to break down. The woodwork on the columns that they had originally installed in December was built assuming we were going to paint them, which didn't make sense as we had indicated from the start that we would be staining. As a result, they needed to come back and rebuild the columns from scratch. The first redo was a joke, quite frankly. The base cap was nowhere close to square with the other column and porch, and the tightness of the mitered joints looked like something that a bad DIYer could have easily done. I had done other projects myself around the house with some success, but for a focal point on the front of our house, we wanted to hire out to make sure that it looked professional. This result was sub par for even what I could have done with my mediocre skills, let alone for people that hold themselves out to be master craftsmen. We called them on the lack of quality and they responded by sending out their manager to inspect it, who agreed with our assessment. A few weeks later, they came back out to do their third iteration of the work. The quality of this iteration was much better; however, it did not match the specifications that we had instructed them to install, leaving the base caps looking thin and disproportionate to the rest of the house and in comparison to the size of the columns themselves. This was a judgment that they made without running the change in style by us beforehand. We again commented on this and voiced our dissatisfaction. To their credit, they did ultimately hire out a master craftsman to build our columns in the fourth iteration and the result was much much better. Unfortunately it took them four instances of coming out and doing it and over a year of our time from when the first version went up. Had it been done like this the first time, I think we would have been happy with the experience overall, assuming the following punch-list items would have been also done to our satisfaction. In my initial review, I mentioned that there were other punch-list items that needed to be done in Spring of 2014 as they installed in December of 2013. When they came out to complete these, there were a number of items that they either didn't seem to complete or were done poorly. A number of the window wraps that they installed around our windows were loose and looked pretty shoddy, which their manager made note of when out looking at the columns. They ended up coming out and replacing a number of those as well; however, I saw shortly thereafter that the caulking job that they did to seal these had come undone within weeks of re-installation. We also noticed that the door trim/weather stripping that they used around our garage door had warped significantly to the point where there was a quarter-to-half inch gap where you could see into the garage from the outside in places. Obviously, not great for keeping the area weatherproofed. We complained about this and they were "repaired/replaced", though we immediately noticed the same issues. Their response at first was that it may have been related to the fact that it was initially installed flush with the concrete, which was causing expansion and warping. They trimmed it up from the concrete, but the same issue remained with warped stripping. After the third complaint, the response was something to the effect of that's just how it is with that material. This to me makes no sense as why would you use that material if it going to end up being substandard and look terrible? Ultimately at that point, my wife and I hit our breaking point and decided that we were done calling them back to have them complete pieces of their original work to our satisfaction as every time they did come out they either forgot to deal with one of the issues or did so in a less than satisfactory looking manner. To this day, we have warped garage trim and un-caulked window wrap because we ultimately gave up on trying to get this done and were sick of the constantly having to call them back for something they either didn't remember to do or didn't do well. On a positive note, our columns now look great and we do get complimented on those, and the siding and window wraps are a definite improvement over our previous look. The back service door also functions well and we have nothing bad to say about that. I just can't get over the fact though that there were still things that were not done to our satisfaction that we ultimately just gave up on because of the months and months of back and forth and frustration of constantly finding issues after they supposedly fixed what we asked them to. This was our first time hiring out for a project for my wife and I, and the way this went definitely soured the experience for us and made us weary of doing so for other projects. We recently just hired out for our second project with a local fencing company. The great experience we had with them only amplified how terrible our experience with Genesis was. What started out being a good experience in mid-2013 through their initial installation in December of 2013 turned into a sour one as we went back and forth with them throughout 2014. It's definitely an experience that I wouldn't want to go through again, and certainly turned my positive review with them into one that is clearly quite negative. We'll definitely be looking elsewhere if we have other exterior improvement projects in the future.

New siding was wrong color, so had to paint the siding.

Great job! Did a great job. Professional, on time and great service. Would use them again!

I had several projects that needed to be done including new windows throughout the house, exterior painting or siding replacement and a new storm door. I contacted both Genesis Painting and Genesis Exteriors to help determine if I should paint or replace the siding. Scott was very helpful in giving me proposals for siding, window and storm door replacement. He patiently answered all my questions ... and I decided to proceed initially with just the basement window and storm door. The basement window replacement was very smooth but the storm door was problematic. At the first installation attempt, the wrong door had been ordered. The installer argued with me that it was the right door and I called Scott immediately, concerned that there had been a miscommunication because Scott did not have any product literature with him when I ordered the door. But he quickly confirmed it was their error and a new door was ordered. At the second installation attempt, the door had significant scratches on it when it was unpacked and therefore was not suitable to install. I give the installer credit because he made me aware immediately vs. proceeding with installing a cosmetically damaged product. However I was disappointed that it had not been unpacked or inspected prior to the install. Additionally, I discovered that the installer would not have been prepared to complete the job anyway because he was not equipped to wrap the exterior trim as has been included in the bid. On the third attempt, a different installer who had the skills and tools to wrap the trim was sent and the installation completed. All in all, I am pleased with the product but feel that better attention to detail by the folks back at the shop who order and schedule projects would have saved me a lot of effort and time off work.

Scott came out and analyzed my roof repair and window leakage problems. He suggested a repair of the window rather than replacing it, and detailed how he would fix the frame and waterproof the entry. He seemed quite competent and helpful, but mentioned that they had a $500 minimum. I appreciated his ideas on the repairs, but it didn't seem like it should be that expensive to fix, so I went with another company. I think they would be excellent to deal with for a larger project, but it wasn't quite what I wanted for my smaller issues.

Professional employees, prompt. Cleaned up after work was completed.

They were prompt and friendly. They completed everything in an afternoon and left the workspaces clean.

Great job. Everything done as promised. Very clean and great finish work.

Scott, the representative was professional and able to honor the Angie's list discount on the website. He communicated well by email and in person and answered all of our questions. We paid by credit card after the work was completed. The installers (father and 2 son team) were polite, courteous, and took extra care to not track dirt inside the house. When possible, they removed their shoes inside the house. They paid close attention to the fit and function of the windows.Despite the cold fall Wisconsin weather, the team did a great job! The windows look beautiful and we love the clear views from our wonderful windows.

I decided not to go with them. Their prices were low. They came and gave the bid, but the product that I'd wanted to use, I didn't think they had the experience with it and then their estimate came in low, so I decided not to go with them. The individual who came didn't seem very aware and seemed, to me, to come back quite a few times. So, he left the impression that if this is the sales process I'm not sure what the professionalism will be. It was nothing that was done, but it was just my intuition.

Scott was on time, professional, and detailed. The company offers great warranty and great products. As well as cash discounts. He also described in detailed the products and process.

The work Genesis Exteriors did was superb. We have nothing but great things to say about their workmanship and professionalism. Extra kudos go out to Tim and James who installed all three sliders. Their attention to detail was second to none. Not only that, but they are just friendly and professional guys who take their craft seriously. In addition, Jeremy and Chris were attentive and knowledgeable when it came to helping us decide on the best sliders for our home. We are happy to say we are now working with them again for an entry door. Great company to work with. Great people working for the company.

They worked in a timely fashion and everything seems to be looking good.

Scott came out to get us a quote for the above mentioned items. He was very courteous and professional. Answered all the questions I had and provided great detail on the products offered. In the end my wife and I decided that we would stick with painting our house for now until it is better in the budget to re-side and wrap the soffit and fascia. We will definitely look at using Genesis Exteriors in the future when we decide to redo the siding.

From start to finish, Genesis did a top notch job. The estimate was done quickly and professionally. I was especially pleased that we weren't pressured to have both my husband and myself present for the estimate and the estimate was completed in well under an hour with no sales pressure. Scott did a wonderful job of listening to our needs, making design suggestions to both lower our cost and improve the look and function of our windows. We were able to see what we we were considering installed in his home, prior to making our decision. Our Angie's list discount was applied after the initial quote was done, saving us a substantial amount of money, on top of a reasonable price. The work was completed efficiently, we were kept updated on schedule changes necessitated by the winter weather, our work crew arrived on time and cleaned up thoroughly during each day and at the end of each day. They left my kitchen floor cleaner than it was when they started! They worked around my dog easily and safely. I didn't have to deal w/ cigarettes or radios blaring for their entertainment. The design suggestions that were made during the estimating process turned out very well - several of our new windows look significantly better than the original design. I don't have a single complaint and a project I'd been dreading turned out to be pretty easy!

They are mostly okay, but there was a few problem. They came and put the window in, but it wasn't the right window that we have ordered so we have to wait another eight weeks until the right window came in so they were okay. I think if things have gone smoothly I would yes fine, but it could have been better they were supposed to check the order of the window when it came in to make sure it was made correctly and they obviously missed that because it wasn't correct and mostly okay, mostly reasonably happy with, but believe they should have picked the products better. They were nice and they were reasonable about the mistake they made and it was big inconvenience for us and it could have been avoided.

My experience was great. They contactedy promptly, told me what I needed, showed up on time, and did a great job. I'll definitely call again as needed!

We have always had good experiences with them. They have excellent service and excellent products.

I couldn't be more pleased with the Genesis people. The cost was exactly the cost of the estimate. Scott was helpful in deciding whether to just replace the 3 (of 9) original windows or replace the whole 9 windows with a new configuration. Replacing all 9 with the new configuration turned out to be cost effecctive and gave the windows an updated look. They came out within a day or two of my first call, then came back right away when I told them I'd like to go ahead with the project. The time from placing the order to their installation wasn't more than 3 weeks. They did the work in one day. They cleaned up very nicely, were professional, and as far as I can tell, did an excellent job. What really put them over the top, though, is that they moved a piano from my house to my neighbor's house. (I had jokingly asked if they could put the piano through the window hole while they were at it. Amazingly, they said they would. As it turned out, they came back after the windows were installed with 3 men and moved the piano (out the front door). I don't think they want to go into the piano moving business, but they said they were glad to help. They refused to charge or take money for this way-behyond-the-call-of-duty help. They've got a customer for life in me!

Overall, as mentioned, it went great from start to finish. I was hesitating on the color of the trim and siding, and Scott was able to work with me, and give advice for colors. The work crew was also really professional. They took time to clean the area, (i had lead paint windows and asbestos siding) and they addressed those issues. All in all everything went great!!

Scott was punctual and provided excellent service. The project estimate was fair. His window installation crew and siding installation team were absolutely great. The crew was polite and friendly. They answered all our questions and responded to our concerns immediately - including making sure that an active phoebe nest under the eave was preserved. The job went smoothly and everyday the site was cleaned of debris. We have received many compliments on our house; the color combination, the beautiful chalking job, the installation craftsmanship etc. I highly recommend this company. Scott is fair, honest and his crews work very hard. I am still impressed by the quality of the job. Our hard earned money was well spent!

They did a thorough job. It worked out well. A couple of the windows I got are hard to open. They said that was the nature of the window and the sizes that I had to order.