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Evenaire Co Inc

Heating and Air Conditioning, Air Duct Cleaning, Concrete Pouring and Repair

About us

Cost is determined by the job. Travel charges apply.

Business highlights

70 years of trusted experience
Emergency Services Offered

Services we offer

Commercial & Residential Heating & Cooling Sales, Installation & Repair. Duct Inspection & Cleaning. Humidifiers And Air Cleaners.

Services we don't offer

Lennox Pulse Furnaces.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.517 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
41%
4
24%
3
0%
2
6%
1
29%


Rating CategoryRating out of 5
quality
3.6
value
4.5
professionalism
3.7
responsiveness
3.5
punctuality
4.0
Showing 1-17 of 17 reviews

Seren C.
09/2015
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Beware of this company! There has been a change of ownership in the past 2-3 years, and the current owner does not have the experience, integrity, or financial stability that used to come with Evenaire. The current owner is actually a lawyer whose license got suspended in Iowa and then Stoughton, WI (search Hammis Law Office for full details). He owes thousands of dollars in unpaid claims to the state, and is not reputable. He just lost a case involving ac installation issues and more are pending. Working with this company has cost of thousands of dollars in repairs, was hugely inconvenient, and also ended up exposing us to chemicals, lead dust, and potentially asbestos. Read the full story below. We hired Evenaire for an install of an AC system on an older home. We had a boiler system and wanted to add a conventional central air AC system for both stories of our house. At first, the owner seemed very personable, attentive, and knowledgeable. The first problem started when he told us we need to hire an electrician to upgrade our system. He told us it would be around $500-$600. After we signed a contract with him and got a few quotes, it ended up being about triple the cost for the work. We found it odd that he wasn't more familiar with the cost of the necessary electrical work (or had a relationship with a specific electrician), but we didn't think much of it. The next round of problems began the week he started work. We have a small child and had spoken extensively with him about the dangers of lead dust when drilling into our ceilings. He assured us that his staff would take the necessary steps--use plastic, clean up with a HEPA vac, etc.. When they actually showed up to do work they did not lay down any plastic and started drilling carelessly into the ceilings. They then clogged up the HEPA vac we had provided for them and instead used a shop vac to try to clean up. Anyone familiar with lead dust knows that this just spreads the dust around. The mess was so bad that another contractor on site doing separate work actually called us to warn us how unsafe it was. In the end, they left a HUGE mess (chunks of plaster on the floor, dressers, etc), and it took us over 7 days to clean it all up. When we called to complain, the owner offered no solutions or assistance. There was also a problem with the holes. Two the holes were cut improperly, and resulted in large holes in our ceiling with insulation hanging down. We had vacated the house for a week to give them a chance to do their work, but when we returned the holes were all open and anything from our attic could reach the second floor. After days of complaining about this, the owner finally located a plasterer to fix the holes. In the meantime, we had to use bedrooms that had 100 year old insulation hanging from the ceilings. Things just got worse from there. The owner claimed he had a "crew," but we only saw the other two employees twice. Otherwise, he would just show up on his own, work for a few hours a day and then leave. The holes he cut in our floors in the first floor were crooked, and when he hooked up the duct work, you could literally see right into the basement because they were so badly aligned. When we complained, he used foil to fix them. The duct work downstairs was not sealed properly, and we are pretty sure he ripped down asbestos insulation on some of our boiler pipes while doing his work and never said anything (or didn't know what it was). In the end, we had to pay another company over $4,000 to reseal all the ductwork in the basement, add larger and additional vents because the ones he did were too small for the capacity of the unit and it kept freezing up, refit and rebuild all of the boots/vents connecting to the floor, rebuild the main drop to the unit because it was full of gaps and poorly built, and fix 24 code violations (Yes! 24, this is pretty unheard of--if you know what you're doing you don't rely on the city inspector to tell you what you need to fix). We ended up just ripping out the unit he put in our attic. The system produced a strong chemical smell whenever it ran that could not be diagnosed. As with the downstairs, the size and quantity of the returns/supplies did not work with the capacity of the unit. The entire condensate line also needed to be fixed, and the gas line was not installed properly. The unit was also leaking because the drip pan was installed wrong, and it leaked into our second floor. To fix all of this would have been another $8,000, and, at this point, we were out of money. Overall, we fired Evenaire from the job after trying for 2 MONTHS (yes, 2 months) to get him to complete the work and fix his mistakes. In the end, we just had to pay someone else because it was clear he didn't know what he was doing, and also didn't care. He would show up hours after the scheduled time, was very sloppy with his materials, and just disrespectful. We've had to repaint walls, repair multiple holes with plaster, and pay a roofer to come out and fix soffit, roof, and siding damage. We've worked closely with a city inspector and two other companies, and they all claim this is the worst work they've ever seen--literally every aspect of the job was poorly executed or just horribly wrong. Unfortunately, it is hard for the city to revoke licenses, and this guy is going to keep putting families like ours in a bad situation. There are plenty of reputable AC companies out there that do way better work than this guy. Don't trust him with anything---last minute repair, new installs, warranty issues, etc. He will just create additional problems down the road. He even managed to disconnect the thermostat to our boiler during his work, and when we went to start our heat, it wouldn't work. He also doesn't have the money to fix his mistakes. When we started letting him know the extent of the damages, he gave us a lot of run around--promising off and on to give us money to avoid a lawsuit, but, in the end, he just completely stopped taking our calls and will not settle the matter honestly. Beware of Evenaire!
Description of Work: Contracted to install two AC/furnaces in a 2 story house, one in the attic for the second floor and one in the basement for the first.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Patricia B.
07/2015
1.0
heating & air conditioning/hvac
  + -1 more
They made mistakes with the gas line, exhaust,and wiring. I had to call back several times for repairs. The third time, my furnace wouldn't come on. The company never reimbursed me after having to have another company correct the problem.
Description of Work: They installed a new furnace.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,689

Seren C.
09/2013
1.0
concrete repair
  + -1 more
We contracted services with C & C Evenaire (the concrete side of the business) in early July. We were eager to have our patio installed and Jim (the owner?) talked about how important customer service and integrity were with his business, so we immediately sent the required deposit ($800) so work could begin. We were told that we would be contacted as soon as they got the check to setup an installation date. After a week went by, the check had been cashed days earlier, we still hadn't heard anything, so we contacted them to set up a date. We were called the day before the install and told that they would need to reschedule because of rain earlier in the week. Our date was pushed back 4 days (even though it only rained half a day that week) and we were told that Jim might stop by earlier to get a head start on the work. Days went by, and our install date passed without anyone from the company showing up. We had not received a call from anyone and once again had to call to find out what was going on. This happened multiple times; install dates being scheduled, no one showing up, no one calling. Each time we called Jim or the main C & C Evenaire office, we were given the runaround. Jim would say "you're next on the list" or "I guarantee we'll have it installed by the end of the week" or some sob story about how he was stuck on another job and I wouldn't want him leaving my job incomplete so why would he leave the one he's at. This went on on for a month with us threatening to cancel multiple times. His response was we could do that and they would refund our money, but again we would be talked into giving him another chance. Finally we had enough and cancelled our contract. This resulted in multiple phone calls and emails requesting our deposit refund and being told that it would be put in the mail by the end of the week. We never received a check. We attempted to visit their two locations, in Stoughton, and Madison, and both buildings have been abandoned. At this point our only options are to take the company to court and warn other potential clients of C & C Evenaire's fraudulent ways. I strongly encourage people who are considering doing business with this company to go elsewhere.
Description of Work: The provider did not show up for appointments, did not respond to phone calls or emails, did not follow through on promises, and did not refund our deposit when services were not performed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Michael W.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are very responsive and they will come out at any time for extra charge. They are very professional and know what they're doing.
Description of Work: I use Burke Heating and Air for air conditioning maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary S.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went really well he contacted me while they were working and described the problem and gave me options on repairing the old or putting in a new wateer heater.. I decided a new one and they put it in right away. They discovered some bad fittings and replaced them. While they were there they did a furnace inspection and found everything in good working order and did not charge for that. He called when he was all done to make sure i was satisfied with the job. i was very satisfied he did it right away and was very thorough.
Description of Work: They check out my old water heater and and gave me the option of repairing it or replacing it. I had them installed a new water heater and replaced some bad fittings and then serviced my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Paul F.
10/2012
1.0
heating & air conditioning/hvac
  + -1 more
The company installed the furnace, but we had problems from the beginning. When it was first installed, they put in the furnace but didn't leave any manuel for the furnace. The furnace had an energy rebate but the company didn't bother to fill out the paperwork. Three months later, we were still having to call the company trying to get the paperwork completed. We actually had to call the rebate people to get an extention to file as the rebate had expired with this company not filling out the proper forms. Then the blower on the furnace couldn't keep up with the summer heat for the air conditioner. The person who installed the furnace forgot to put the blower on high setting for the air conditioning unit. Part of the bid was for this company to obtain the required city permit, and to this day, they have still not done so even 6 months after installation. I had to go spend additional money of my own to get the permit and have to take legal action to get this money from the company. When the city inspected the furnace, they need the manuel to determine how many feet of exhaust piping we can have, but we still do not have a manuel from the company. We tried numerous times to work through the issues with the company only to be met with empty promises not kept or no response at all. I would stay away from this company at all costs.
Description of Work: This company replaced a gas furnace. This company was the lowest in price of several bids we received but it shows you get what you pay for. Cheaper bid, cheaper work.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$3,500

Betty M.
05/2012
2.0
heating & air conditioning/hvac
  + -1 more
Part of the package also included service updates every year that I am worried will not happen. They also told me they would service my air conditioner and have not done so.
Description of Work: I hired Evenaire Company to install my furnace. I had told them that on the 16th I was getting my ducts clean and requested them to come another day, but they convinced me it would be better and they would not be in the way. They were not able to get done the 16th because of being in the way of the duct cleaner and had to come out the following Monday. They had difficulty with the installation, including, broken ceiling tiles, thermostat issues, and wiring. They seem to be in a hurry because it had taken two days. In fact, they even wanted to tear my wall down at one point. There also seem to be a lack of communication between what Jim the owner and I had discussed and the installers. I had to pay half up front and then the rest when the work was completed. I paid the half and then I requested the paper work for the warranty after the installation. They said Jim would have to bring it when he came over to check on the installation. When Jim came he had forgotten the papers. I have contacted him several times about the paperwork. Jim told me he mailed it, yet I never received it. He then emailed it and when I received it I was able to put through the manufacture warranty, but did not receive the rebate paper work. I just recently found out from the parts company that there was never a labor warranty from them (which was supposed to be a 10year warranty parts AND labor, mentioned in the contract). Evenaire never provided a labor warranty. I found them to be very attentive before the work was done, yet now that I have requested paperwork and notice that there is a stain in my ceiling where they ran the exhaust pipe I can not get a hold of them. I have contacted them several times and one of their numbers is disconnected. I have driven over to the office and I can’t even find the correct address.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$2,912

Betty W.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
Evenaire Company does a very good job for a reasonable price. They are easy to work with and I have used their services for thirteen years. Their technicians are polite and they discuss any needed repairs before going ahead with the work.
Description of Work: Various services performed: Annual furnace maintenance, including checking filters, gas controls, burners, heat exchange, combustion chamber, space guard filter. Clean condensor and drain line, tested temps and pressures, thermostat check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Kafryn L.
01/2011
4.0
air duct cleaning
  + -1 more
They generally did a fine job. Often the flexible hose from the dryer to the vent would need to be replaced. Depending on the worker, the replacement job was either excellently or barely adequately accomplished.
Description of Work: We live in a townhouse condo, and several of us pool our resources each year for HVAC inspections, hot water heater inspections and draining, window cleaning, etc. Evenaire has been our service provider for ductwork cleaning for years (occasionally for the entire house, but annually or biennially for dryer vents). Unfortunately, they decided to cease that service this year. The price was great, because they gave us a significant discount because we would usually give them 1 - 2 days of work at one site. The professionalism varied, depending on the worker, but we had no significant issues.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$75

Diane K.
12/2010
4.0
heating & air conditioning/hvac
  + -1 more
The job went fine. They are reliable, prompt and solid. The customer service is good. Their clean up and professionalism are very good. I?ve used them for a long time so I don?t know if they are expensive or not.
Description of Work: I used Evanaire to do an annual furnace check.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Don W.
01/2010
4.0
heating & air conditioning/hvac
  + -1 more
We purchased an older home with hot water heat and an oil boiler, and wanted to replace it with a high efficiency force air system. We had originally contacted Evenaire before we closed on the house, but never heard back from them. Another contractor that was doing work in the house recommending them and was actually the one who got them to come out to look at our house. The work took longer than we were promised during the estimate, which was disappointing as it was December in Wisconsin! There was very poor communication between the guys doing the work in the house, the office, and us. There were also two points when they told us the work was completed, and we had to have them come back out, including one room (in the main part of the house) that was never hooked up to the duct work! Overall, we are happy with the system, though still have more than three dozen drywall holes to patch. Evenaire was good about educating and assisting us with applying for rebates from the manufacturer, FocusOnEnergy, and the federal government. When we add an air conditioner to the system, I'm not sure if we'll contact them for a bid or not.
Description of Work: Changed from oil boiler/hot water heat to high efficiency forced air system. Removed oil tank and boiler; installed new furnace and duct work throughout house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$8,000

JACK B.
05/2009
5.0
heating & air conditioning/hvac
  + -1 more
We are very pleased with how Evenaire worked with us throughout this project. They spent a considerable amount of time preparing bids on different equipment and by alerting us to various rebate and tax credit options. We were able to schedule installation promptly. The workmanship was professional and courteous. They finished the job as scheduled. Have not used the equipment yet, but have confidence that it will be fine.
Description of Work: Installation of replacement furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,850

JACK G.
12/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are prompt and efficient. They also charge a reasonable price.
Description of Work: They service my apartments heating systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2

Yoshiko H.
05/2008
4.0
air duct cleaning
  + -1 more
They seemed to do an okay job, but they did not replace all the register covers properly (i.e., some were just put in place but not screwed on) and the filter was left out of the furnace, so we had to put that back in ourselves. The owner seemed competent and honest, but the person doing the work was very nice but somewhat absent-minded. Also, they were supposed to send us an estimate for adding an air conditioner, but despite taking lots of notes; they never sent us a quote.
Description of Work: They came out to do a duct cleaning. They were able to clean some ducts, but some were "too small" and hence couldn't be cleaned.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennifer J.
11/2007
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
1.) Repeated attempts to have the UV air sanitizer serviced were unsuccessful. Now that the bulb has burned out on this multi-hundred dollar unit we're on our own I guess. (And no, the company that makes the sanitizer won't sell to individuals as Evenaire told us they would, Evenaire obviously didn't look into it before telling us the manufacturer would be helpful.) 2.) I m not so sure they actually cleaned our air ducts much further than the first couple of feet. The day our ducts were cleaned the camera that video taped the process was broken. Since then we had occasion to go into our duct work and it had dog hair in it from a dog that the previous owner had. Hmmm
Description of Work: April Aire filter, UV air sanitizer, air duct cleaning.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$800

Janell H.
06/2007
5.0
heating & air conditioning/hvac
  + -1 more
I thought the price was a little high but you get what you pay for and I found that out. The day after he came my furnace broke and I called them. The same man was on call and when he realized it was us, he told me he knew exactly what the problem was. He fixed the furnace and didn't even charge anything. That kind of service you don't mind paying for.
Description of Work: They did a clean out service of our furnace in a 1000 square foot house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ALICIA S.
04/2007
5.0
heating & air conditioning/hvac
  + -1 more
I appreciated their level of competence.
Description of Work: They got our furnace ready for the winter with a checkup.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    3215 Burke Ave, Madison, WI 53714

    www.evenaire.com

    Service hours

    Monday:
    7:00 AM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Concrete Pouring and Repair

    FAQ

    Evenaire Co Inc is currently rated 3.5 overall out of 5.

    Monday: 7:00 AM - 4:30 PM

    Tuesday: 7:00 AM - 4:30 PM

    Wednesday: 7:00 AM - 4:30 PM

    Thursday: 7:00 AM - 4:30 PM

    Friday: 7:00 AM - 4:30 PM

    Evenaire Co Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Evenaire Co Inc offers free project estimates.
    No, Evenaire Co Inc does not offer eco-friendly accreditations.
    No, Evenaire Co Inc does not offer a senior discount.
    Yes, Evenaire Co Inc offers emergency services.
    No, Evenaire Co Inc does not offer warranties.
    Evenaire Co Inc offers the following services: Commercial & Residential Heating & Cooling Sales, Installation & Repair. Duct Inspection & Cleaning. Humidifiers And Air Cleaners.
    Lennox Pulse Furnaces.

    Contact information

    3215 Burke Ave, Madison, WI 53714

    www.evenaire.com

    Service hours

    Monday:
    7:00 AM - 4:30 PM
    Tuesday:
    7:00 AM - 4:30 PM
    Wednesday:
    7:00 AM - 4:30 PM
    Thursday:
    7:00 AM - 4:30 PM
    Friday:
    7:00 AM - 4:30 PM