Dream House/Dream Kitchens

We were very pleased. We worked with Jerry Schmit, one of the owners. He was very professional and responsive. We struggled with the design but the kitchen designer, Rachel Parker, was superb. She tweaked the design until we said “love it” Rachel was accessible and involved throughout the planning and construction process. She was very thorough in explaining layout decisions and options initially and with modifications. Dave, our lead carpenter, was highly skilled and very personable. We left on vacation for a month and knew we were in good hands with Dave. Ken Bear, the project manager, was a great problem solver. He would inspect and discuss the project direction with us. What is huge is that they kept on schedule with weekly updates. In the end, completion was only 1 week beyond the initial schedule due to the drywaller. The contract was clear and job orders were handled smoothly. Kitchen fulfills our dreams and expectations. Thank you to the entire Dream Team.

First, it was very difficult to make an initial appointment. It took them a week to call me back to schedule an appointment and another week to be able to schedule a time that was even inconvenient for us. Before scheduling, the person on the phone told us that before making an appointment we needed to know that projects they had done were in the 200K range. I said I still wanted them to come and evaluate our project. The Sales Director arrived with a designer. They were polite during the visit and evaluated as expected. About an hour after they left, I received an email saying they already got an estimated price which was in the 90K range and I needed to let them know if we were comfortable with this level of investment before going to the drawing board. I reviewed the quote which was very high level but still indicated to go ahead with the design as we understood the level of investment. We were interested in learning more about the ideas they had and what products they would propose for our project. I asked to schedule an appointment in the next week to hear their proposal; however, the appointment was scheduled for a month later because they said it takes them about 100 hours to get to the first design. With this level of responsiveness at this price, we decided to go ahead and hire another company which we feel will provide better customer service, better price and responsiveness for the same work. I must say the designer was professional and helpful. The sales director came across arrogant and condescending. This is our home and we want to make sure we feel comfortable not only with the level of investment but with the professionalism we receive.

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We are very happy with our both our projects. They were so great to work with and very professional. The designs they prepared were amazing and made use of existing space and reused upstairs kitchen cabinets. The workmanship was excellent and the subs reliable, honest and easy to have in our space. We were both very impressed with the quality and attention to detail...such as the staircase, beams and coffered ceiling and kitchen cabinets, we are extremely happy and would highly recommend them to anyone considering a remodeling project in their homes

I want to say up front that I am very very pleased with the results of the remodel. I also want to say that I couldn't have been happier with our designer, Connie Mann. She was fabulous to work with, had a very pleasing personality, great work ethic and wonderful, creative ideas and details and was a true professional. We also loved the guys who did the actual work. They were also professional and courteous and skilled at their jobs. This seemed to be an extensive job (to me) and they completed it on time, in three months. So, with all of this glowing praise, why do I say I wouldn't use Dream Kitchens again? In short, the owner. On the face of it he comes across very friendly, but we ended up feeling manipulated. The actual project was completed in three months, but the planning began in January and went through August. Most of that was due to our needing time to make choices. We also had the 24 hour care of our 2 1/2 year old twin grandsons living with us until July that year. The owner, Kevin Schmidt, was accommodating to our need for time. We had also told him upfront that we could not begin construction until the boys were out of the house. Our biggest problem became one of trust. When we were first shown three designs for the kitchen area, BEFORE we had decided to put any money down and commit to Dream Kitchens, we asked what the approximate cost would be for one of the designs (the one we liked best and decided to go with). We were told $75,000. That fell within our budget range and of course we knew it was likely we would make changes or additions and raise the price some, but this seemed a solid base. After we had put money down and spent more time on finalizing the design we found out that the price he had quoted only included 2 walls of the kitchen. He hadn't included the built-in buffet wall, nor the pony wall alterations between the kitchen and family room. That was additional and he hadn't considered it part of the kitchen -- even though that was part of the design we were looking at when we asked the price. That was the beginning. There was also no "contract" provided. He said that if he gave his clients a contract that would scare them off. To the contrary, we saw a contract as protecting both sides in this undertaking. He just wanted us to sign agreements to pay amounts on a given schedule. We held firm and demanded a contract. Our son-in-law is a lawyer and he downloaded a generic contract for remodeling which we presented to Kevin. Kevin agreed to use it. It gave dates for starting, work to be done, a payment schedule and penalties for late completion. Other issues were getting firm prices on items. The cabinets were not an issue. Connie gave us those prices as well as for the granite and marble. For the wood flooring -- I got the quotes from other outside sources and kept those out of the Dream Kitchens contract -- to Kevin's chagrin. But for the plumbing fixtures (sinks, faucets and toilet) and lighting allowances and windows, it was like pulling teeth to get a firm price from Kevin. It was all evasive. The plumbing fixture store would tell me it depended upon what discount dream kitchens would give. Kevin would say it depended upon the plumbing fixture store and what discount they would give. We built our house in 1979, with WILMAC, and I learned then that builders get discounts and either pass those discounts along to you and charge for their labor or don't pass the discount along and that is partially how they pay for their labor. If I remember correctly, Kevin wanted to add 25-30% on to any outside product. This was in addition to the "lump sum" he listed in the contract for labor costs and the discounts from outside vendors. It was always impossible to pin him down on anything financial. I have a neighbor who got so far in the planning process with Dream Kitchens before pulling out due to "issues" with the owner; and she had a friend in Bishop's Bay who chose not to go past the first meeting because of the "red flags" related to the owner. I feel Dream Kitchens delivered a great service and product. As I said, I was very happy with the results. I sincerely appreciate the employees -- they work very hard and are very talented and I don't want to hurt them in anyway. I felt I was in a wrestling match with Kevin the entire time -- once our eyes were opened and we realized how he worked. If I was a new client looking at what Dream Kitchens' had to offer and it seemed like something I would like -- I would go in with very specific questions (he's like a politician in that he answers vaguely) and demand specific answers in writing. If you stick to your financial guns -- you will probably be happy with the rest.

I liked everything. They did a marvelous job. They bring in designers and experts that work for their company.

The process was painfull. The workmanship was terrific, however the project management was terrible. Dream Kitchens was sensitive to my concerns and addressed them as best as they could.