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Doc Jams Printer Repair, Toner & Supplies

3.0(
2
)

Computer Repair, Printing - Copies

About us

Additional email - toner@docjams.com.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Printer repair, toner & supplies.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.5
value
4.0
professionalism
3.5
responsiveness
3.0
punctuality
3.5
Write a review
Showing 1-2 of 2 reviews
Robyn K.
12/2012
5.0
computer repair
  + -1 more
I called Doc Jams at 9 in the morning after our printer refused to work. The receptionist was helpful and said she would send a technician right away. The technician arrived by 11 and quickly fixed the printer. He was friendly and efficient. The printer has worked better than ever!
Description of Work: Our printer was jamming. The technician came diagnosed, fixed, and cleaned our machine. It has worked better than ever since!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Doc Jams Printer Repair, Toner & Supplies
We appreciate the kind feedback. We strive to keep our customers as happy as we possibly can as quickly as we possibly can. If we can be of assistance in the future, please feel free to let us know. As always you can call 608-210-3090 to meet the best receptionist in the world. She will offer to bring the best techncians to your door to get your printer serviced.
Samuel E.
10/2011
1.0
computer repair, copies
  + 0 more
.I purchased a used printer from them, which didn't work right away. It did take me a week or so before I had a chance to test it. It did not work properly. They would not give me my money back but said they would repair it. I took it back to their shop. 4 weeks go by the printer is not fixed. No response from them at all. I email them and say I would prefer to just get my money back at this point. 2 more weeks go by with no reply. Finelly after a total of 7 weeks go by they sent me an email stating they would not return my money. So at this point I just wanted my money back since I had already purchased another used printer from a friend to use since I figured I'd never here from them agan. They would not give me my money back but did offer to give me the printer back. I told them: "Keep it and sell it to some other sucker."
Description of Work: Sold me a Printer Repaired printer that was sold to me. They are basicly a place that buys used printers and repairs printers.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$230
Response from Doc Jams Printer Repair, Toner & Supplies
We do appreciate any feedback that our customers give us. It is unfortunate that every once in a while a customer comes along that has issues outside of our focus. In that regard, we do need to clarify a few details that the client incorrectly delivered in his review. We repair printers as our main focus. We offered a quote to him to repair his printer, he was unwilling to pay for the repair. So we offered a bare bones printer of the same model to this member. Bare bones in that is was a working machine that we stripped some parts from to lessen the financial burden on him. This would allow him to take some good components from his machine and install them on the replacement bare bones printer resulting in a working machine. This is not a standard practice for us, but he assured us he had the tools, time and skill. As they say, 2 out of 3 ain't bad. He failed to follow the instructions given and destroyed 2 printers in the process, his original and our replacement for him. We understand that not everyone is able to take apart printers and fewer are able to put them back together, which is why companies like ours exist. Unfortunately, he was unaware of his skill set in this regard. The results of his failure have lead him to go on an online rampage. We are certain he has talent. It just does not seem to be in the printer variety. We offered to repair the printer for him charging him no labor, only the cost of the parts he ruined. He, unfortunately, refused. We would love to keep him printing, however we cannot repair what him will not allow us to repair. We have learned from this debacle. We now only sell printer repair. We do not sell bare bones printers. We also inform customers that the cheapest way is rarely the best way. We wish him the best and hope that someday he will get back to printing.

    Contact information

    4611 Dovetail Dr Ste 1, Madison, WI 53704

    docjams.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Printing - Copies

    FAQ

    Doc Jams Printer Repair, Toner & Supplies is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Doc Jams Printer Repair, Toner & Supplies accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, Doc Jams Printer Repair, Toner & Supplies does not offer free project estimates.
    Yes, Doc Jams Printer Repair, Toner & Supplies offers eco-friendly accreditations.
    No, Doc Jams Printer Repair, Toner & Supplies does not offer a senior discount.
    Yes, Doc Jams Printer Repair, Toner & Supplies offers emergency services.
    Yes, Doc Jams Printer Repair, Toner & Supplies offers warranties.
    Doc Jams Printer Repair, Toner & Supplies offers the following services: Printer repair, toner & supplies.

    Contact information

    4611 Dovetail Dr Ste 1, Madison, WI 53704

    docjams.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed