Computer Medics Provides Technology Services and Computer Repair to Local Businesses and Homes.
With offices in Madison and Janesville Wisconsin we respond quickly to your technology needs.
Business highlights
16 years of trusted experience
Services we offer
Computer, Laptop and Server Repair, Virus Removal, Data Recovery, Backup Services, Managed Technology Services
Continued from Above After more than a month, my computer was finally returned by you on Friday, 03/29/2013. I asked you for the backup of my hard drives and you appeared caught off guard, hesitated, then stated nothing was found and it was most likely wiped clean by a virus. The issues with this is your website advertisement statements, "if it holds data, we can retrieve it" and "the ability to detect viruses." You state "it was most likely," which is not definitive and your usage of the word "it" indicates a singular application thus, you are referencing one hard drive. Prior to you picking up my computer, I told you my Dell computer had two hard drives however, you declined to inform me of any status regarding my second hard drive. After checking other sources regarding computer repair procedures, it is apparent that checking for viruses is a primary first step. If a virus is detected by a computer repair facility, the customer is notified, it is removed and the computer is made safe for backups to be performed. Unfortunately, you accomplished neither of these as you advertise. It is highly unlikely that I had a virus while actively running Windows Essentials, Defender, and Firewall along with my network and modem firewalls. The other two computers on my network have not been infected or affected by any type of unwanted intrusion. While you were completing the final bill, nothing was said. Upon you completing the bill, I asked about starting procedures for the computer. The procedure you described is in the first e-mail I sent, which is shown below. You then had me electronically sign my bill, handed me a copy, thanked me for my business, and immediately departed. You appeared to be hurried but I attributed it to having a busy day. At that time, I was under the belief that my computer problem had been corrected and repaired to it's original Dell working order aside from the hard drives original data missing. Your choice of not responding to my two previous requests, along with many computer problems having since arisen, has sent up red flags. Therefore, I contacted Dell, with whom my computer is registered with, and asked them about the issues I was experiencing with my computer after you had repaired it. I told them the motherboard, power supply, and Windows 7 Ultimate were the installations I was charged for. The first issue was the indicator lights that I told you about in my first e-mail. They said the indicator lights are for troubleshooting and have different sequences of lighting to indicate certain problems. My indicator lights are indicating the system has numerous incompatibility issues concerning features within the system. Second was why the computer shows a Hewlett Packard (HP) logo instead of Dell? Per Dell tech, it is caused by either a HP motherboard being installed or the bios chip was changed to accommodate certain operating software thus, making the computer think it's a HP. At this point, there is probable suspect that the indicator lights being lit is caused by either one of these non-Dell components being installed. The side cover was removed at that time for internal inspecting and visual identification. Before checking the motherboard that Dell asked for, my first visible sighting was that my two hard drives were missing. I was never informed by you at anytime that my hard drives had been removed. In place of my two hard drives is a Western Digital 233Gb hard drive. This item has the date, 21/AUG/2005 on it and it's model number, WD2500 is no longer a valid number with Western Digital (WD) due to the age. Dell verified my Dell XPS 710 came with two separate hard drives. Each one was a 250GB Serial ATA Hard Drive (7200RPM) w/DataBurst Cache, item # 341-3666, part # F6405; & item # 341-3670, part # F6403. The only mention you made regarding my hard drives is referenced above. When you did comment, you referred to my hard drives as "it" and not "they" whereas, you knew my computer had the two above mentioned hard drives. You did not say one word about the removal of my two hard drives and replacing them with this cheap inferior WD hard drive. There is nothing about my hard drives on your receipt regarding replacement or cost. You should have returned any old parts to me or presented them for my inspection as any respectable repair facility would have done. You not only thieved my two hard drives along with 267Gb of storage, you have created an extremely serious breach of my security. I am highly concerned about my personal information being gleaned from my hard drives, where ever they may be, and then used for illegal purposes by other parties. Moving forward with the motherboard, more discrepancies arose. I identified the motherboard as a Dell by the factory embossed Dell logo on it. The Dell tech can't verify without seeing it but, he stated if indeed this was a Dell motherboard, then the bios chip was changed in an attempt at making the computer work under different operating software, i.e. HP. This is not compatible however, with certain features on my Dell, i.e. the Dual TV tuner amongst other features. The original motherboard installed was a Dell Motherboard 7-slot BTX, item # 465-3641, part # GT661. The Dell XPS 710 series uses one standard motherboard with the capability of handling all of the available options that a customer may choose for this series. It is not a special motherboard and it's not a special order per Dell. Upon scrutinizing the factory identification markings, I am fully convinced that the motherboard in my computer is the original. It is obvious that you have changed the bios chip to accommodate a substandard repair by mixing HP products into my Dell XPS 710. If a new motherboard had been "special" ordered, it would have come with the correct bios chip so my computer would operate as a Dell and not a HP. Furthermore, you never notified me that you were converting my operating system to a HP, did not seek my authorization for such conversion, nor did you say anything about seeing a HP logo when you explained the start up procedure. There is nothing on the invoice depicting any part numbers or itemized part prices for these special ordered parts. Again, there were no parts returned or presented for my inspection. The power supply is an item that either works or it doesn't work per computer repair sources. The fact that my computer would start momentarily indicates my power supply was working. Again, this part, item #465-3642, part #MG309, is not a special power supply and it's not a special order per Dell. My computer currently has this same type of power supply listed above. It has one identifier visible that makes originality very probable but, it would have to be removed for a positive identification. Whereas, with the above discovery of discrepancies documented, I, at this time, feel it is most probable that this is my original power supply. As stated above, there were no parts returned or presented for my inspection and the invoice also is void of part number and price itemization. I now find your omission of this critical information to be an extremely suspicious concealment purposed by you. Is this the probable explanation for why you have not replied to my two previous request for assistance? The facts revealed above are giving clear indications of you knowingly defrauding me on your self-proclaimed special order parts, declaration of repairs that were not made, thievery of my two hard drives, and replacement with sub-standard parts. You have been given more than an adequate amount of time to have opportunity for replying. Waiting to realize you were not going to reply depleted much time. Add that lost time with the time spent sourcing for verifications has depleted two months. Since this is my primary operating computer for my network, not having it's usage for two months has caused difficulties. As a disabled military veteran of this country, I do not take kindly to someone who is disrespectful to me. You have chosen to disrespect me in one of the worst possible ways any business person could choose for disrespecting one of their customers. Heretofore, I shall have no possible reason for believing anything you have previously stated or may state in the future without having two types of documenting verification. If my computer needs components removed for positive identification, then a reputable authorized computer repair facility shall be utilized. The problematic issues with my Dell XPS 710 include but, shall not be limited to the above documented problems. If you choose to reply, you have until close of business Wednesday, 05/01/2013. Any correspondence heretofore shall be conducted with e-mail only. No phone calls shall be accepted from you. Legal action shall pend until the close of business on the above posted date for allowance of a reply. Wayne J. Dlouhy
Description of Work: From:Cruzn 4evr (bloodyknucklegarage@hotmail.com)Sent:Mon 4/29/13 9:26 AMTo: Bcc: steve@computermedicswi.com (steve@computermedicswi.com) Steve Kjenner Computer Medics, When I first contacted you and entered into this transaction with you, I gave you my full respect as I do with anybody I first meet. Since you have elected to ignore my two previous request for assistance, this, among other issues created suspicions. When I initially contacted you by phone, I told you I had a computer problem with my Dell XPS 710 and then I asked if you can work on these. You replied yes and asked what the problem was with my computer. I explained that it would start and then shortly after, shuts itself down. I asked if you could fix this and you replied yes. I then asked about your in home service advertised on your website. You said that service was discontinued but you offered free pick up and delivery. You asked if I would be interested in this service and I said yes. You then asked for my personal information and said you would call me in the beginning of the next week to arrange pick up. You called on Monday 02/25/2013 to pick up my computer. I had other commitments and we scheduled it for the following day. You picked up my Dell XPS 710 computer Tuesday, 02/26/2013. At that time, I pointed at the computer saying there's the beast. You replied that it is a beast. I then asked you if you can work on this. You acknowledged you could therefore, I explained the problem I was having with it starting and stopping along with details of usage with the computer prior to the problem arising. I asked if this was something you could fix and you acknowledged yes but, would know for sure after diagnostics were completed. I then told you it had two hard drives that I wanted backed up and after back ups were completed, remove the existing Windows operating system and install Windows 7 Pro along with upgrading my current Microsoft Office to the 2010 version. I then gave you authorization for a spending limit not to exceed $1,000.00 . You acknowledged my request and stated that it should not cost anymore than half of my authorized amount. You said you would call with an estimate, left two business cards and a difficult to read receipt, then left with my computer. After hearing nothing for 12 days you finally called on Saturday, 03/09/2013, explaining you finished trouble shooting the computer and since this wasn't a basic computer, the repairs to my Dell XPS computer would require a new motherboard and power supply which have to be special ordered. Therefore, you claimed because these are special ordered parts, it would require $600.00 in advance. You further stated because of this advanced amount added with your labor cost, you could not install the update for my current Microsoft Office without going over the dollar limit that was previously agreed to. I declined the update installation for Office to stay within my budget. Knowing I originally ordered this Dell with some options, I assumed you were correct about a special order through Dell for parts and authorized the special replacement parts for $600.00 and your labor for $395.00 in good faith. I gave you my credit card number over the phone for the $600.00 advanced payment however, you charged $633.00 to my credit card on Tuesday, 03/12/2013 which was $33.00 more than what you originally stated and what I authorized. The only place the final receipt shows this discrepancy is at the bottom of the receipt under the total line where it shows $633.00 as a deposit. No where does you receipt account for what this extra $33.00 is. Your receipt has a line entry for parts whereas, you listed $600.00 as the cost. The other charges listed on your receipt are labor for $395.00 and tax for $54.73 equaling the total of $1049.73. The next entry line under the total is listed as "Deposit" for $633.00 leaving the final total due at $416.73. This discrepancy is minor when compared with these that follow. However, it is still a serious issue and an indication of deceit since you said absolutely nothing about this extra $33.00 charge, which is not itemized for customer accountability, and you did not ask for extra customer authorization. Continued Below
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$1,049.73
Sharon K.
10/2009
5.0
computer repair
 + -1 more
It went very well. I called him on a Thursday, and he came over the next day. I was very impressed by his calm demeanor in spite of the fact that I was quite distraught. He wasn't intimidating so I wasn't afraid to ask questions, even though they might have seemed dumb. I liked the fact that there isn't a trip charge. Also, the service call is free if they can't fix the problem. If I would have chosen to buy and install the necessary parts myself, I would have only been charged the diagnostic fee of $45.00.
Description of Work: My computer kept crashing, and I was getting the blue screen of death just about every day. He detected and removed the TDSS Rootkit virus, which had previously been only partially removed. However, the main problem was that the power supply was overheating, so he had to replace the motherboard, power supply and the CPU cooler. He also cleared up temp. files, defragged the hard drive and Page file.
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Service Categories
Computer Repair
FAQ
Computer Medics is currently rated 3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Computer Medics accepts the following forms of payment: Check,MasterCard,PayPal,Visa
No, Computer Medics does not offer free project estimates.
No, Computer Medics does not offer eco-friendly accreditations.
No, Computer Medics does not offer a senior discount.
No, Computer Medics does not offer emergency services.
Yes, Computer Medics offers warranties.
Computer Medics offers the following services: Computer, Laptop and Server Repair, Virus Removal, Data Recovery, Backup Services, Managed Technology Services