He is excellent, professional, meticulous and goes above and beyond. He is courteous, reliable, and he and his wife are very nice and helpful. I can't say enough about them. I would highly recommend them.
Description of Work: They replaced my concrete driveway and he plows the snow in the winter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David L.
08/2016
2.0
concrete repair
+ -1 more
With my request they responded: "Please let us know if the work area could be accessed with a skid-loader, if not, we will not be interested in bidding. Thanks...." I was not sure what a skid-loader was or how big it would be. They did not get my business.
Description of Work: Concrete Patio/Deck
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from CLIFF'S CUSTOM CONCRETE
The reason we asked this question was because online it appeared there was a fence up and access to the back patio seemed limited- so the question was would we be able to get the concrete back there by skid loader or would it have to be wheel barrowed in? We do not have the man-power to use a wheel barrow for a patio so were not a good fit for this project. Sorry if I was not clear. This business decision had nothing to do with "how big" the job was. We do small projects all the time.
Randy K.
05/2016
5.0
concrete repair
+ -1 more
It went great. I loved them. I am looking to have them come out for another job. They were very responsive. He had great ideas. He had a great ideas on how to do it as well as how to save money.
Description of Work: They poured new front steps for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Paige J.
05/2016
5.0
concrete driveways
+ -1 more
Cliff was super friendly, very knowledgeable, and helpful. He provided information and a quote. We decided to go with a company who had a similar quote but that did restoration work and had a few extra perks. We would highly recommend them.
Description of Work: Provided an estimate for removal and replacement of driveway
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Char H.
04/2016
5.0
concrete repair
+ -1 more
Cliff's Custom Concrete ripped out the cracked concrete pad in front of our garage door and front steps. The former owner of our house claimed he had this area fixed twice before and when Cliff's crew ripped out the old, we could see why. There weren't enough expansion joints to begin with and there was not a speck of rebar or any kind of reinforcement!!! I LOVE our new concrete. Cliff gave us what I felt was a very reasonable estimate, showed up when they said they would, showed me why the old concrete cracked and poured new WITH rebar and several expansion joints. I had no idea it would be this attractive and wish I had done this five years ago!
Description of Work: Cliff's Custom Concrete ripped out and replaced the cracked concrete pad in front of our garage door and front steps. Lisa Person at Cliff's was attentive to my numerous e-mail questions and requests and easy to work with. Kudos, Lisa!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,130
Rene' C.
04/2016
5.0
concrete repair
+ -1 more
Prompt response for estimate. They followed up with me! Decided to use their servvice since they were highty rated on Angies List and their estimate came in over $1ooo under the others. Work was completed within 24 hrs afte we communicated and agreeded on terms of contract. Arrived on time if not early. Cliff explained what was going to happen and we went over my wishes once again before starting the job. They completed the job on time and on budjet. The work was beautiful and his guys were great. They cleaned up everything and I couldn't be more pleased with his Company. Highly recommend.
Description of Work: Removed existing sidewalk and replaced with a wider updated design.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Jeff P.
10/2015
5.0
concrete repair
+ -1 more
I was impressed with Cliff and his crew. They did a fantastic job and his quote was half that of another bidder...
Description of Work: put in a new concrete sidewalk
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
John E.
07/2015
5.0
concrete repair
+ -1 more
When I bought my house, it was obvious that there was some settling occurring under the concrete driveway slabs immediately adjacent to the garage. The settling caused the slabs to crack and break basically disallowing any mud jacking measures to be employed. I called numerous contracts in March to come out and quote me the price and discuss the specifics like concrete depth and materials used with Cliff being one of said contractors. Cliff's quote came in the lowest, and while that was nice, it was not the deciding factor in my decision. Rather, during our discussion, he described the process and materials he'd be using to perform the work, which is more than I can say occurred with the other contractors. The downside of going with Cliff was that he was pretty booked (which I've found to be the case with many concrete contractors), so my job wasn't scheduled until 3 months out. I wasn't in a time crunch, so this wasn't a concern for me, but if this is something that is important for you, just take note to plan ahead properly. When Cliff and crew came to remove and subsequently replace the concrete, it was all done as he described. Everyone was very helpful in answering all of my questions and the new concrete looks great. From my estimates the concrete ranged in thickness from 4.5 - 6 inches in depth, which was within the specs provided. At this stage, everything is cured and looks great. Overall I was very happy with the services rendered. As I said Cliff seemed to be the most knowledgeable of the work being done (probably because he was also involved with most of the work itself), and he also came in the cheapest. If I have any future concrete work to perform, I will definitely be giving Cliff a call.
Description of Work: I had 3 slabs of concrete, a walkway, and first step to my front door all replaced with new concrete.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Karen C.
07/2015
5.0
concrete repair
+ -1 more
Lisa was very helpful and informative throughout the process. The crew was prompt and efficient. The new cement looks great and we're very pleased with the job.
Description of Work: removed and replaced stairs, walkway and driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Jeff G.
07/2015
5.0
concrete repair
+ -1 more
His crew did excellent work. Scheduling was a cinch and he arrived when expected.
Description of Work: Removed former 14-yr old concrete walkway which had several cracks. Formed new walkway and made suggestions on how to make it less prone to cracking. Poured new walkway and applied a broom finish. Gave us a handout on how to maintain the walkway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,625
Jacob F.
07/2015
5.0
concrete driveways, concrete repair
+ 0 more
Roughly 2/3 of our concrete driveway had cracks and needed to be replaced. Cliff was very responsive in providing a quote and offered a very reasonable price. He was also very flexible in scheduling the work - they got us on the books quickly, then rescheduled at our request without complaint, then stayed in touch to offer earlier dates as they finished other jobs. They were very responsive and courteous to our needs. The work itself was completed promptly and looks great. Cliff answered all of our questions and treated us with great respect while at our property. He also provides detailed instructions how to maintain the concrete, particularly during the first month and the first winter.
Description of Work: Replaced 2/3 of our concrete driveway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
E Robert M.
12/2014
5.0
concrete repair
+ -1 more
Extremely difficult access... very steep bank. Actually, down-right dangerous conditions. I really can't say enough about Cliff's expertise and willingness to take on this project. It was stressful for me as a home owner because they were pumping 6 tons of concrete down a steep bank almost 180ft. My GC oversaw the work as we were under strict code guidelines. He, too, was very impressed with Cliff and told me that Cliff will be his go-to guy for any concrete projects that he has in the future. I should mention that Cliff did a garage floor and driveway for me just a couple of months earlier and that went so well that I recommended to my GC that he contact Cliff. I could go on but, I think you get the idea.
Description of Work: Poured pad on my shoreline for stair system I am constructing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
E Robert M.
11/2014
5.0
concrete repair
+ -1 more
These guys know what they're doing. Everything went great. From the preparation and forms to the pour and finish work it was amazing watching these guys work.
Description of Work: New concrete floor in garage. Had to remove existing floor. New pad and 9 foot trench drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
John K.
11/2014
5.0
concrete repair
+ -1 more
Cliff was very informative during the free estimation and consultation. Drawing from prior experiences, he offered good ideas for our new steps. It looks great upon completion. We only drew estimates from 2 contractors, including Cliff. Cliff's was the better estimate, for what I perceived to be the same quality. Unique to our situation, we had to work with the City of Madison Water Utility and Street Divisions. This wouldn't be required for the typical customer, but we had an earlier issue where city had to tear up our approach. Long story short, it was clear that Cliff has a positive reputation with the City of Madison, and this made things easier working with the City of Madison. It's only been 2 weeks since completing the work, so time will tell how it holds up to the winter seasons ahead. But Cliff has done work at a few of our neighbors in the past, and generally their properties are holding up well. Thank you Cliff and team for the great work!
Description of Work: New concrete steps, driveway and approach.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,300
Carl G.
06/2014
5.0
concrete repair
+ -1 more
WOW! Cliff and his team were great. Cliff's estimate was quick and thorough. It is very clear that Cliff knows his business as he covered issues that were not included in other estimates. Cliff's bid was very reasonable. The work was scheduled in a timely manner and performed very efficiently. The crew was courteous and thorough. This was a great experience.
Description of Work: Replaced sidewalk and part of driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Bradley S.
06/2014
5.0
concrete repair
+ -1 more
Cliff and his crew were super nice and professional. Cliff supervised his team the whole time and not only made sure the job was well done, but that it had curb appeal and looked nice. I would definitely use them again. A great outfit and great experience.
Description of Work: sawcut 2X20 section of garage floor and replace with 5" thick with rebar remove 8X16 section of driveway and replace with 5" thick with rebar
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,375
Bonnie O.
05/2014
5.0
concrete repair
+ -1 more
I got many estimates for getting a new driveway to our house. After meeting with Cliff, he explained the process they use for removal and instillation, and how they use rebar throughout the driveway to help it maintain throughout the extreme cold and heat in Madison - which isn't something everyone does. We signed the contract and they were very punctual in getting us on their schedule. Unfortunately, the winter came early and they told us we couldn't get it done until Spring. I offered to send a deposit to ensure we would get on the list for the Spring, but Lisa in the office told me that it wasn't necessary and assured me we would be one of the first on the schedule. I really respected the fact that they didn't want to sit on our money for 5 months! As soon as the frost was getting out of the ground (or at least trying to), I got an email from Lisa telling me we were on the schedule. We were told our instillation date and she sent over the "proper care of your new driveway" form which had many helpful suggestions to keep the concrete in great shape. That was when we sent the deposit in. With rain in the forecast, Lisa and Cliff continued to keep in great contact with me about when I should expect work to begin, which only was delayed for one day. The crew showed up exactly when I was told they would be there! Cliff went over all the details with me and even made some suggestions about what he thought would be good small additions to the project (that look amazing!!!!). And his great service didn't end there - he went over how the gutters on the house should be pitched so all the water isn't going to the downspout by the driveway to make sure it would last longer. He made sure I didn't have any further questions, went over when we can drive on it and all the other care details with me again before starting the tear out. On day two of the install, Cliff explained to me how when he removed the front step, it was concrete poured over old concrete. So to make sure there would be no water going into the house, he added a layer of tin between the house and the newly poured concrete. That was something he didn't have to do, or even tell me about, But he took the time to explain the process and let me know what was there and how they made it 1,000 times better! I have to say this team is amazing! I am so glad that we found them! Their work is fantastic, Cliff and his crew is great to work with, they did an amazing clean up after install and Lisa is very professional and keeps great contact with the clients. If anyone is looking for concrete work, I would highly recommend Cliff's!
Description of Work: Completed a new driveway and replaced the front step to the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from CLIFF'S CUSTOM CONCRETE
Thanks for the awesome review [member name removed]! You were a pleasure to work with as well! Thank you for your business and enjoy your new concrete! Cliff & Lisa
Kathy L.
01/2014
5.0
concrete repair
+ -1 more
We are likely to contract with Cliff for work this spring.
Description of Work: Provided very complete and timely estimate for concrete foundation and driveway paving work for my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barrett O.
05/2013
1.0
concrete repair
+ -1 more
After a plumber replaced our sewer backflow valve we were having some cracking in our foundation radiating from the patched area where the plumber was working. We were going to have Cliff over to examine the damage and see if we needed to address the cracking. He called me and set up an appointment for a Friday. I took off work and waited...and waited...and waited. Never showed. I called him and left a message. No response.
Description of Work: None, guy never showed up.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from CLIFF'S CUSTOM CONCRETE
After reading this review, I tried to call Mr. [member name removed] to clear up this misunderstanding but he did not return my call. Things I want to make clear: 1. We never did any work for Mr. [member name removed] . 2. We never had a contract out to Mr. [member name removed] to perform work. 3. We never met Mr. [member name removed] in person, nor went to his residence. We were contacted via email by a third party (the plumber) to take a look at a job THEY performed for Mr. [member name removed] that was now a problem. We said we would and contacted Mr. [member name removed] to set up an appointment. The appointment was set for later in the day, so we are not sure why Mr. [member name removed] is stating he had to take off work. With that said, we did need to cancel that appointment for a job ran late. We contacted Mr. [member name removed] to let him know we would not be at the appointment. After taking some time to think about this situation, we decided we did not want to get involved with a problem that was not caused by us. So we reached out to the plumber via email to communicate this and apparently they did not communicate this to their client (Mr. [member name removed] ). This was never our project so we are a little confused how a person can post on Angie’s List something about us when we never performed any work for him. So I am sorry Mr. Barrett that you are so angry with us, but it sounds like you are taking your anger out on the wrong people for this situation. Maybe if the plumber would have competent workers, you would not be in this situation.
Mary F.
02/2013
5.0
concrete repair
+ -1 more
Excellent job. Easy to work with. Punctual and friendly. Would definitely recommend Cliff to anyone needing this kind of work - he knows what he's doing!
Description of Work: Poured the concrete foundation for a one car garage. Replaced the concrete slab floor in garage. Removed old, broken concrete from driveway. Since Cliff did 3 separate jobs for us I'm not sure how much each one was, but we thought his prices were reasonable.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William O.
01/2013
5.0
snow removal
+ -1 more
They got it done quickly and thoroughly.
Description of Work: This was snow removal for the sidewalk and driveway.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Jeffrey D.
12/2012
5.0
concrete repair
+ -1 more
Process went smoothly. I contacted several concrete companies around mid-to-late November to get a quote on the concrete work described above. Cliff was the only one to get back to me, saying he could fit my smaller project in around his larger ones, and make sure it got done before winter set in. I did not expect the job to get done so quickly, and it was done well. Happy with the results, and even happier that it was done before winter. I'll be contacting him to do more concrete work in the spring without a doubt. *Purposely left the cost blank, I don't like to share that info.
Description of Work: Poured a slab of concrete 10x16 and 3'9" retaining wall under a second story sun-room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine C.
07/2012
5.0
concrete repair
+ -1 more
I contacted Cliff and told him what the issue was, and he accurately guessed that the cracked corner was around a handrail. It was then obvious that he has seen this issue many times and could probably resolve it. He was upfront and honest with me and warned me that any repair to it is only temporary, as climate change and snow/ice expansion will have its way with it in the future. I appreciated that. But the way I viewed it was that even if I have him back every other year to repair it, it will prolong the overall life of the concrete stoop, which is quite large. In any case, he was honest, his crew performed great work (the stoop looked really great after completion), and cleaned up their mess. I will definitely have him perform work for me in the future.
Description of Work: Repaired corner of front stoop that had cracked off and repaired side of stoop that had large cracks in it that grew every year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Forrest W.
11/2011
3.0
concrete driveways
+ -1 more
It was scheduled several months in advance and they were on time. Decorative work had uneven rather than smooth curves - which was the point so disappointed in that. Could over look that but 4 months later the drive began heaving up and eventually cracked. Several drives were done in my neighborhood during the same period by other contractors and ours was only cracked one. The came back and looked at it and said it was weather and not covered by their warranty. The crack s not 14 feet long and it will need to be repaired again. I believe it was inadequate base preparation - but we'll never now. Cliff's had a good price but I will use large experienced commercial contractor in future.
Description of Work: Removed old driveway and poured new driveway and decorative sidewalk to house.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$2,800
Response from CLIFF'S CUSTOM CONCRETE
Just to clarify-Cliffs Custom Concrete performed this work in September of 2008 not 2009. We first learned of the crack in the driveway after the winter of 2008, in the spring of 2009. We immediately went over there to access the issue. And yes-we did explain to them that Wisconsin winters can be hard on concrete and the freeze/thaw process can cause cracking. It is the intention that when the ground moves during this process, and the slab moves up and down, that the concrete cracks in the control joints, but this does not always happen and is totally out of our control. With that said, we did offer to replace the cracked section of concrete at no cost to them that spring of 2009 which the member failed to mention in his complaint. They decided it was not a convenient time for them to have us make the repair. Since then we had not heard from them again until August of 2011. Below is a complaint they made to the BBB on August 17, 2011 by the member that states that we offered to repair the cracked section as well as discrepancies between the two complaints. "This company installed a concrete driveway and sidewalk. Within 5 months it had a 20 foot diagonal crack. The owner said it was normal for concrete to crack in Wisconsin. He would replace the cracked area but we could not accommodate having our driveway torn up again that season. Two years later, the driveway crack has widened, other cracks have appeared and whole chunks of concrete can be lifted from cracked areas. " Cliff’s Custom Concrete poured this drive-way to spec. We excavated, placed appropriate sub base, poured a 5" driveway, placed control joints, and applied concrete sealer. We do everything in our power to make sure the concrete cracks in the control joint, but sometimes this does not happen. If they would have had us replace this cracked section that spring at no charge to them, it would not have gotten worse with moisture getting in to that crack causing more damage. If we had control of where the ground pushes up and moves placed concrete thus causing cracking, and we could control the weather elements, concrete would never need replacing. With all of this said, again, we offered to replace the cracked section at no charge to them, it was declined at that time, and we had not heard from them since 2009. We are not quite sure why they feel that this "free" fix would still be available especially when we could have prevented further damage. We feel they are trying to tarnish our reputation at this time for this lead was not even generated from Angie's List in 2008 and the whole story is not being presented honestly. We are a local business; we live here and send our kids to school in this community. We do the best we can to perform quality work at fair prices and we have many satisfied clients as you can see from other Angie’s Lists reviews. We also have a list of references available. Sincerely, Cliff & Lisa Person
Roger S.
07/2011
5.0
concrete driveways, concrete repair
+ 0 more
Work was completed on schedule Cliff's workers were very professional Cliff took time to explain what they were doing and what I should expect. When the job was finished he made sure new how to care for the concrete in the future All and All I was very pleased with not only the work that was done , but also the way it was done
Description of Work: Worked: removed an asphalt driveway, regraded for proper water drainage and installed a new concrete driveway removed a concrete front stoop and asphalt walkway and replaced with concrete
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Service Categories
Concrete Pouring and Repair,
Concrete Driveways,
Snow Removal,
Asphalt Driveways,
Decorative Concrete,
Hardware & Home Improvement Stores
FAQ
CLIFF'S CUSTOM CONCRETE is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
CLIFF'S CUSTOM CONCRETE accepts the following forms of payment: Check