CertaPro Painters of Madison, WI

The experience that another person stated in their review in regards to not being service oriented was spot on. I could not be more disappointed. Matt who I met with twice prior to the work being done, gave me the impression that their work was top notch and justified the fact that they were the highest price for what we wanted painted. I felt confident in my decision to hire them, and looked forward to the results. The end result was terrible! Sloppy work, took pictures and sent them to Matt who sent the same outsourced crew back in to touch up all the areas that were not painted well, and it still is not correct. I was also given a card to contact the crew directly and not go through Certa Pro. There are still pen marks on the walls that they did not paint a second coat on, the edging does not look like it was done by a professional, and the previous color that was on the walls is already coming through. I don't think I have ever been this disappointed with a service. I would think Matt or another owner would want to come out and see the work for himself but after the email where he stated he was sending the crew back out, we have not heard anything from him. I regret using Certa Pro and I certainly will not recommend them to anyone else.

They did a good job. They got the job done quickly. Good quality work, it looks good.

Doug Livdahl (owner) was great work with, very professional, polite and a nice guy. Edgar the supervisor was very good, very detailed and professional. Great attention to detail was done with the painting of our house. Competitive price and they started within 10 days of signing the contract. I would recommend them in the future and use them in the future.

After meeting with several contractors about my cedar siding, Certapro was the first company that found a practical, reasonably priced solution to my needs. I was able to caulk and repair much of my weathered siding vs. replacing it, saving me thousands of dollars. I liked that quality and warranty of the paint/stain and am happy with the finished product. I was very pleased working with Doug and his crew of 3. They were hard-working, professional and neat. Would definitely recommend to others.

The outside was perfect and the job was very fast. On the inside the job was fast, but there were a couple spots that they had to go over again and they dripped some paint.

There was a crack in the wall in the bedroom and the painter really didn't address that. He patched it when I pointed it out and then I ended up having the painting the patch myself. I was not too happy with the way they addressed the situation. The rest of the job was done well and also done neatly. They also left some paint for me to use for the patch.

They are a franchise operation, so they don’t have their own crew. They’re very sales-oriented, and not service-oriented. They say they’ll use any paint the customer wants, but they charge extra if their paint isn’t used. They hire painters by the job, and the crew that did the job even gave me their own business cards in case I needed to have more painting done, so I wouldn’t have to go through Certapro. They came out a second time to try to fix the painting job, but never really did. Everything that they painted had to be re-painted within a year; now we are also on their mailing list! The owner meant well and was nice, but they did not do a good job.

Overall, the experience was okay. Initially, the painter they sent out was not capable of doing a good job, so they sent out another painter who ended up doing a good job. The involvement of the manager really wasn’t great and they did not respond very well to our complaints.

My wife worked with them primarily, and she was very satisfied. They provided a good estimate and held to that estimate. They always showed up when we were expecting them to, and we were happy with their work overall.

The service was great overall! The only issue was that they showed up on a day that I wasn’t expecting them to, but that ended up turning out in my favor. The painters were extremely professional and took great care of my property, cleaning up beautifully. They did a great job. Even though the work was done about two years ago, the job they did still looks good.

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The process went very well. I was kept informed as to projected start and finish timelines. Finished product turned out excellent.

The paint was applied in July and so far (January) it hasn't peeled so I'm happy. Doug Livdahl was a pleasure to work with as were the painters, Scott and (?). They were quick, neat and were careful around the flowers that were in front of the porch. The only problem was that they appeared on a day when I wasn't expecting them but I was home and it worked out well. I would hire CertaPro painters again.

The experience was okay overall. They subcontract all of their work.

The work was excellent! Their price is based on the job, and was reasonable. You don’t pay anything until the job is complete, you don’t put any money down, and they also have installment/payment options available, which is very rare! It’s a national company. The painter was incredibly professional, and the owner even came out with references that people have filled out on the type of work that you’re having done. They did two coats of paint. Prior to painting, they power washed. They left the extra paint. I’m particular and they did a great job. The work was done on time, and everything went well.