Brunke Glass & Window Co., Inc.

It went very well. they were prompt and finished the work when expected. I was very pleased with the way it went.

I thought it went quite smoothly, no problems that I was aware of. The job took 2 days. One day to install the sliding door and one day for the windows. I would hire them again. The office staff was very friendly over the phone, The installers were friendly and professional.

Brunke performed as well as any reputable company would and should. Had previous work done by a company in Sun Prairie with well below average results. Actually had that company deliver windows that developed leaks while under warranty, so that Brunke could install them.....properly. Now days and forward, quality will slowly disappear.....quality in materials, manufacturing and customer support. Good luck n take care.

Great service. Came out to measure and provide an estimate. Then when the door came in, the were able to squeeze our job into the schedule to get it replaced for us. Would highly recommend.

Brunke installed a glass shower enclosure with a door in our new bathroom. From the moment I visited the showroom to the final installation Brunker was tremendous. The advice and assistance in planning along with the professional installation was outstanding. This kind of service and expertise is rarely found these days. Brunke has many optons to select from.

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I've been going to Brunke Glass for years, mostly to replace screens, and some custom glass work. This job was to repair/replace shower doors from our master bath, which had become so worn that one side would no longer slide open. The owner stopped by on his way home from work to check my measurements and assess the tracking; I got a call shortly after to let me know that they could reuse the glass itself, which was in great shape, and save a couple hundred bucks. The installation was fast and painless. They did an extraordinary job - the doors and tracking are perfect. I've always thought their work was great and prices reasonable. I'd recommend this company to anyone in need of screens and glass.

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I am disappointed with this company. I purchased my house two years ago and at that time the master bathroom shower door was not aligned properly and had been leaking water. I had Brunke come to my house (November 2012) and they realigned the shower door and installed new sealants. It was over $250 for a 20 minute job. (Beware, they charge a $20 trip charge. One of the technicians left some tools in my shower and I offered to drive the tools to their office, but of course I didn't charge them a $20 trip charge.) They said the door was completely repaired, so I had a drywaller come and repair my drywall (another $250, done in December 2013). Two months ago I noticed a brown spot that appeared in the drywall. I called Brunke and explained the situation. It then became two months of contacting them, asking someone to come and help fix this problem. I was annoyed because now I need to pay for a second round of drywall patching. I finally was able to speak to the owner and he assured me he would fix the problem and two weeks later someone came to my house. The technician said he adjusted the door 1/4" to help further seal the door. This entire time I was under the impression that this was done free of charge. I just got a $100 bill in the mail (don't forget that $20 trip charge). If they can't guarantee their work, then I wouldn't use them again or recommend this company.

We took the opportunity to upgrade to low e. Because the window units are good and they were originally installed well by Brunke back in the early 90s, replacing the glass was more convenient and probably less than half the price of complete window replacements. They were very good to work with and I would hire them again.

Everything went well. The phone was answered every time I called. They were thorough, professional, and quick in giving us a rough estimate, over the phone, of the cost to replace the large pane of insulated glass. The outer pane was not broken, so we still had protection from the winter cold. The inner pane was completely shattered, but had not fallen out. They came out to take measurements the next day. He was quick, thorough and professional. They called a little later and told us that it would cost more than the original estimate because it would take two people to install, instead of one. But, I believe it was within reason as I checked with another glass company for a second opinion. It took a couple weeks for the non-standard insulated pane to be made and delivered. The installation was excellent. They were prompt and did a great job. They removed all the glass and waste and vacuumed, and asked that we vacuum, too, in case they missed something. I plan to use them in the future for my glass needs. While the price was expensive, it was comparable to the other glass company that I called.

The first try at installation, the mirror involved in the later scratch broke because they rubbed the mirror against an electric outlet. Mistakes happened, so we waited for the second installation of the replacement mirror. Meanwhile, we were in the midst of a general remodel in our home and at the initial measurement for the mirrors we had a printer sitting off to the side of the bathroom countertop (not in the direct line of the faucet) and a cardboard box on the other side (again not in the direct line of the faucet). Neither one could inflict the type of scratch that ended up on the faucet. Which is is neither here nor there because those items did not scratch the faucet. The items were there at the time of the measurement for the faucet and gone at the time of installation ~ with no damage done to the faucet. The faucet was fine before the installation (and after the printer and box had been removed) and had a 4 inch scratch in the direct line of the mirror installation after the installation. It is not difficult to deduce what inflicted the damage. Brunke glass had the installer call me. He stated at one point we had a lot of stuff on the counter, suggesting we scratched the faucet, and they did not scratch the faucet. I asked them to come see the scratch and that it was on the direct line of the installation and was from the mirror. not the long-gone items on the countertop He refused and again blamed us ~ we are the victims of this of the mistake. He further stated they were professionals and lifted mirrors over faucets all the time (but evidently not past the electric outlet they scrapped the first time and broke the mirror ~ evidently not professional when it comes to installing mirrors past outlets, just faucets). I was pleased with the work in general and the friendliness of the staff. However, I cannot recommend a company who does damage and will not accept responsibility for that damage. Beware.

Mr. Brunke was very thorough and gave us excellent advice on what would work best for us. They are pricier than some competitors, but we got a much better idea of what we were purchasing before we bought. We're very satisfied with the work they did and the quality of products used.

I brought in a storm door pane that had shattered and they replaced the glass in a few days. Quick, easy, reasonable.

Had an contract to determine the price to replace the handles on the crank out style windows and replace a piece of glass on one window. The signed contract by Brunke Glass and myself was $600. AFTER the work was done, I get a bill for $800. When I questioned it, they stated they couldn't get the parts in stock. I've NEVER had a signed agreement and then get a bill for 33% more than originally agreed upon. Ben Johnson

We took the window in, the people at the front desk were consistently friendly and helpful and professional (both at the time of drop off and pick up), especially with getting the window in/out of my car. The window was repaired within 7 days (they called to let me know it was ready), and it looks great--and the price was much lower than I expected it to be! I would definitely recommend Brunke to anyone needing a glass window repair, and we will use them again in the future for similar needs.

It went excellent. They are very neat and tidy and did what they said they would do.

See Above.

This message is for Angies list: You may choose to not report this since I already gave a bad review after my initial attempt to get service, but I did want you to know anyway that I had decided that maybe I was being too harsh, that it was just an oversight that no one called me back or maybe a personal problem so, I did give them another chance to have my business (because they had "A" reviews on your site). Much to my dismay the experience was the same. I am still frustrated by the "A" rating and although I don't blame you at all, it makes me a bit hesitant to put a lot of faith in the reviews. Thank you for listening.

We went to their location near Woodman's and picked out the glass. The two ladies working there were very helpful and there were a lot of patterns to choose from. It took about 10 days to get the glass. They didn't give us any instructions on how to install it, but when we called back they told us what to do.

I will not use them again because they were not as service orient end as the company I ended up using. I had a cracked window and had to take it to them and they measure it, check it out. You have to take the window back home and reinstall it till the window arrives. The window has to be taken out again and take it back to them and they put the window in and while they were installing it they cracked it by hitting it with a nail. I had to take the window back again and put it in its place and I asked theme if they could bring the window when it is ready. Taking the window in and out is a big job and also because they caused the extra trip. They said that they cannot and that I would have to take it to them, so I told them to forget about doing any work for me. I did not pay them anything for this job.

The project was completed as estimated. A very positive experience in a stressful situation.

It went very well. I've used Brunke before and they are very good at what they do. They had the type of glass in stock that I wanted, and they cut it to the exact specifications. Somehow my order was misplaced and when I called a week later, they apologized because the job wasn't done and they did the job immediately, at that point.