Bill's Key Shop

Pros - The scheduling went smoothly (though there was a bit of a miscommunication in the cons section). Re-Keying the house proceeded in under two hours. Max arrived in a mask and was respectful for distancing. When the job was done, they took payment over the phone (since I had to run to work). Reasonable price for professional work. Called me to clarify where to leave the keys instead of making any assumptions. Cons The only thing that knocked them down from being a full A was in scheduling. The person I spoke with mentioned that they would "be there between 9 and 10 am". The problem there is the ambiguity in the statement. Being there can mean arriving, as well as the entirety of the period in which a person would need to be at the house. When I was called to clear up the final location of the keys, I provided the same feedback, which they received very well, and mentioned would be passed on to the team.

Billy was prompt in response, was on time and helpful.

For security reasons, we needed to have our front door locks changed over the Memorial day weekend. Bill's came out on the same day, a Sunday, rekeyed the front door and storm door. Cut 8 perfect keys for much less than expecting to pay. Amazing!