AA Quality Welding & Manufacturing

A couple years ago, I brought a faucet spout to AA Quality Welding and Manufacturing to have shortened. That project was performed to specifications and to my satisfaction. So, when this new bigger project came up, I thought I'd give AA Quality another try. Upon providing detailed specifications and discussing the project with AA Quality Welding and Manufacturing, I was assured by the representative/owner of AA Quality that my instructions/specifications were clear and that they were good to do the project. I was in no big hurry so responsiveness and punctuality was not an issue. After several weeks, I received a call to inform me that the job was done and I could pick it up. I checked the items and determined that all the tasks that I asked to be done were indeed done. The day I put my new equipment to the test, I found out that the newly manufactured item was not constructed of materials according to my specifications. As a result, the item was completely unusable. I contacted AA Quality to see what they could do for me and thanked them in advance for their consideration. Rather than ordering the correct material, they used material that they had in stock. Meaning, that was supposed to be good enough for me. Needless to say, that was not good enough. I clarified that I would have acquired the spec materials prior to the job. AA Quality has been silent to any of my further communications and to making this right for me. The message that I get from this experience is that AA Quality got their money and they don't care about customer satisfaction or doing quality work.