LUCK WINDOW & DOOR OUTLET

Installer was friendly and polite but for some reason could not install a brand new door with sidelights properly. They could not level the door properly and kept telling me I had to pick my poison. The relief on both door and sidelights is uneven. I cannot open/close one sidelight without pressing on the frame otherwise, the very top corner of the sidelight rubs against the frame. The threshold is curved because they put shims at the corners of the frame and none under the center of the door. It looks like the letter U. The interior moulding does not sit flush with the wall - I can place a pencil behind it. The exterior vinyl brick moulding was not installed properly as I would have to trim the top piece in order to install a screen door. The installer tried installing the moulding with screws then removed them and used a nail gun. He shot nails on an angle that put a hole in the frame and tried covering all of this up using chalking. There is a section of the frame that clearly has a split in it but was covered up with chalking. In my opinion, once he had all these issues, he should have contacted Home Depot for assistance on what to do. Not once did he point out the damage that he did to the outside frame and moulding. They did not do a good job of cleaning up afterwards and left a huge pile of sawdust in the snow. Home Depot came out later on that day to inspect the work performed ad agreed that the installation was not done properly. Home Depot sent their installation manager out the next day and also agreed that this was a very poorly performed installation and they placed an order with the door manufacturer for a new frame and moulding.

Matt and Duane (and later Don) were really great to work with. We felt comfortable with them right from the start. They were professional, friendly, courteous, and, not to mention, our windows look great! They went out of their way to keep their worksite clean as they went, which we really appreciated since we have a very active 5-month old puppy. We couldn't be more pleased with our new windows! I'd use them again.