Otto Nelson Moving and Storage Inc

Overall it went pretty well. There was some difficulty at first getting the date we wanted but we finally got it. They arrived on time and it took 5 1/2 hours to pack the household. Everyone was very congenial. They gave us a booklet with all the important information in it. There was minimal damage to two wooden kitchen chairs. They arrived on time and went thru customs quickly. It took them about a week to arrive at the new place. They are one of the few companies that can cross borders, which is why we used them. We didn't use their storage facilities, because their warehouse was far from where we wanted to live and we wouldn't have had frequent access to our things.We found our own self storage units, but their insurance didn't cover it.

We had only 3 weeks notice to make moving arrangements. We contacted 3 companies for estimates and only Otto Nelson actually showed up for the estimate appointment. They were very helpful and willing to be very flexible. They agreed to store several pieces of furniture at no cost if we agreed to use them for both halves of the move. They also provided, free of charge, several pallets to elevate items we were storing in the basement of the rental property for 7 months. We boxed everything ourselves. They disassembled and reassembled furniture as needed. The estimate was very accurate for the billing hours. They were courteous, hard working, efficient and fast, however they were not as careful as I thought they should have been. This was the third time we used professional movers but the only time we had damage. During the first half of the move, a book case (approx. value new: $400.00) was improperly secured and fell over during transport, crashing into other items and splitting the back as well as marring two of the shelves. Several other pieces of furniture were minimally scratched or chipped. A box of fragile items was dropped but nothing broke. We did not pursue reimbursement for the bookcase. During the second half of the move, the moving van caught and pulled down an overhead cable hanging low over the road in front of the property were were renting, which in turn pulled the weather casing & siding off of the house causing $310.00 in damages to the house and putting 2 small dents into the hood of our vehicle. The moving company, cable company and utility company all denied liability and the money for the damages to the rental property was withheld from our security deposit. Because we were not the owners of the damaged property there was not a way to file a claim for reimbursement and we chose not to pursue in small claims court. We do not know who would have been found legally responsible for the damages in court since there were so many conflicting legal opinions.