Spent from 03/2016 to 08/2016 dealing with an inexperience sales rep from MasterCraft Builders. Who would never take notes, provide inaccurate information, misquote pricing, long delays on questions asked, sometimes never even answered. When we finally completed finalizing our contract, he explained that he misquoted pricing on the amount of brick used for the home which amounted to approx $11,000. Finally had enough and pull the plug. Got a call from one of the owners approx a year later inquiry if we were still interested in building a home with them. We declined. Maybe the owners should have contacted us earlier on when they saw the struggles that we were having with there sales rep. We were told that the sales rep was eventually let go. That is unfortunate, because he was a bright and intelligent and always courteous. It was obvious that MasterCraft did not properly train him.
Description of Work: Custom built home
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$320,000
Response from MASTERCRAFT BUILDERS
Hi [Member Name Removed], Sorry that you spent so much time with one of our Sales Reps. that didn't take notes and gave you inaccurate information etc.. one thing I do want to clarify is that there was proper training done. Unfortunately the person you were dealing with had some personal issues and a addiction problem, that was hidden very well from us. I would like to ask you to reconsider the overall poor grade you gave us, since we already lost our opportunity in constructing your home. Again I'm truly sorry for all the time you invested with us.
Cindy B.
08/2017
5.0
home builders
+ -1 more
I've always heard about the nightmares of homebuilding. MasterCraft was a pleasure to work with! They listened to what I wanted and let me do the design. If there were any issues or questions they responded immediately. They built me a beautiful home! I would definitely build with them again!
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Service Categories
Homebuilders,
Basement Remodeling,
Real Estate Agents,
Sunrooms and Patio Enclosures,
Kitchen and Bath Remodeling,
Architects,
Garage and Shed Building,
General Remodeling,
Framing,
Decks and Porches
FAQ
MASTERCRAFT BUILDERS is currently rated 4.3 overall out of 5.
Sunday: 12:00 PM - 3:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 12:00 PM - 3:00 PM
MASTERCRAFT BUILDERS accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa