Having worked in the appliance repair field as a technician for bigger companies for years, servicing all brands including high end and some commercial units, Viking, Bosch, Subzero & Wolf just to name a few, I got sick of how they would overcharge and under service. The customer service and just plain old caring went out the window. It was cramming as many calls in a day as they could to where as a tech, I didn't have the time to give the customer the attention and concern each deserved. So, I decided to give it a go on my own, got myself a work van, got bonded and insured and struggling at first, to say the least, but had the peace of mind being able to give that much needed time and attention to each customer and their unique situation, and not have to rush through jobs and brush people and their concerns off. I started my own business in June of 2010 and never looked back. It has been great, and I've met a lot of really nice people out in the field. I truly appreciate each and every customer who could have called that bigger company but chose to call me instead. With my only means of advertising being good old-fashioned word-of-mouth, my customers mean everything to me and it must show since I've managed to stay in business and support my family and our household all these years without advertising. After a few of my wonderful customers took it upon themselves to go on Angie's List and write reviews I finally decided to advertise with a company that I feel genuinely care about their customers the same way I care about mine.