Hoffman's Auto & Tire

I brought my truck there for a simple alignment. When I dropped it off I took a picture of the odometer and fuel gauge. After the first time they aligned it I immediately dropped it off as it was in the same condition it was in when I dropped it off ( the steering wheel was off because the last place that aligned it didn't straighten the wheel out when they did it). So the next day they called me and said it was done. When I picked the truck up and was pulling out of the parking lot I noticed that when I turned the wheel the truck wanted to keep driving straight as if the rear end was locked up, but I thought it was probably nothing and just took it home for the night. After pulling out of their parking lot my fuel light came on and had to go straight to the gas station. While filling up I looked at the pictures on my phone to make sure and they used a quarter tank of fuel (25 gallon tank) and put 41 miles on the truck. I have been driving the truck for 10 years and never burned that kind of fuel in that short of time, that should have lasted at least 100 miles. While I was driving back to my shop I noticed the thing still wanted to go straight and the rear end would not unlock. When I got back to the shop I pulled the cover off the rear end and the teeth were all chewed up and the rear end was locked in posi rendering the truck a ticking time bomb that could not be driven that way without risking serious further damage and potentially locking it up completely on the highway causing an accident. After waiting a week to hear back from the owner Al Hoffman because he was on vacation in Florida when this happened I tried being reasonable with him and only asked him to pay for the parts to fix it. ( I certainly didn't want them working on it again because who knows what they would have done now that I called them out on their customer vehicle abuse). I thought I was being pretty fair and reasonable. Then because he was not getting back to me I needed the truck so I just went ahead and fixed it. After being very polite and trying to be as fair as I could be with the guy as I being a business owner myself I know how it is and Al Hoffman is not the one working on the truck and doing the abuse it was his employees, so as long as he made it right then what more could I ask for. Well finally after calling several times and being told he was with a customer I stopped in there 3 weeks later. This is when Al Hoffman told me that I had no proof that his employees abused my vehicle and the damage was caused by that abuse. I told him the truck was fine when it came in and broken when it left with an excessive amount of fuel consumed. He again said I had no proof, to which I said, even if I was standing here watching them beat on it you would still tell me that because you weren't here with me watching. To this he replied that I was right and basically told me too bad it's not his problem. Then I told him I will be making sure to leave reviews online and make sure to tell everyone I can find about his poor business practices. His response to this was "you own a busiess too and that can go both ways". I told him this has nothing to do with my business and only concerns my personal vehicle and he again told me he can essentially give my company bad reviews as retaliation. At this point I lost my cool and started yelling at which point one of his employees came out from in back and then Al Hoffman yelled at me to get out of his shop and started walking and getting up in my face along with his employee. So obviously I left. And now that it's 3 weeks later, my right front tire is showing serious signs of wear and needs to get aligned again because they couldn't even do that right. So I would NOT recommend this shop as they abuse their customers vehicles and then if ask them to pay for it they will tell you that you have no proof of it and then if you try to do anything about it they will retaliate against you in any dirty way. These are a bunch of scum bags who make a living by screwing their customers.

They were polite but I feel like I was taken advantage of as far as the cost goes and possibly could be because of my gender.

Customer service was great, Al really worked with me to match prices and to get me in as soon as possible. His customer service was superior to any other local vendor and I tried them all! I even got a free loaner to go get breakfast while the service was done. Al treats you right!

I spoke with one gentleman over the phone who was very helpful. I explained I needed new tires but would like to go with just replacing 2 if I can get away with it, due to the expense. He said no problem, they'll check the tires out and see if my back 2 were still ok. He ordered the tires and they were available the next day. I went in and the man I spoke with over the phone wasn't there and I (quite foolishly, in retrospect) didn't mention my earlier conversation regarding only putting on 2 tires. When the guy was done with the job I realized the mistake. They were more than willing to put the 2 old tires back on and were apologetic, but I ended up keeping all 4 tires on. We would need them anyway. So the only complaint is there was a miscommunication, if there was a note on my file maybe things would have gone smoother, but they were quite willing to fix the error and were always polite.

I called them to get an estimate. I knew what I needed, and told them what I needed. He told me to call me back after 10 minutes. I said I would hold. He said would be 5 minutes. After 15 minutes, another man got on the phone. He was very rude. I told him what was wrong with my car, and I only wanted an estimate. ( I just came from my mechanic, so I did know what was wrong). He started yelling at me that I didn't know what I was talking about, so I just hung up. In all I wasted about 30 minutes trying to get an estimate, and all I got was yelled at!