Laydwel Carpet One Floor & Home

Our experience started out on a pleasant note, but then turned sour shortly after that. At first we were kept informed about when our carpet would be installed. Then all of a sudden, it was like we fell off the face of the earth. We had to call back to find out the status, but they couldn't give us any details about when the carpet would be arriving. Finally, after 5 weeks of not knowing, we were told our carpet would be arriving late that week and install would happen the following Monday. On Friday, we finally got a call hoping it would be about installation time on Monday - not so. The order had still not arrived and they could not tell us when it would. All they could say is that they wouldn't be able to install on Monday. We were told the owner would be calling us back with more information that day. That never happened. After another phone call to them on Saturday, the owner finally called back saying the carpet was in, (he said he drove to pick it up) and would be installed on Monday. We are now almost into week 6. The installer arrived early with the owner (who left after being here about 5 minutes, leaving us with one installer to move the heavy furniture). On a good note, the installer did an excellent job installing the carpet. We would rate his professionalism an A. Professionalism of the salesperson D.

Pleasant folks, who gave me the wrong estimate,when I was deciding,,,,,,,,,,,when ordering, it became a different cost,,,,,,,,,,,1st was per sq foot, then became per tile. I agreed, then told them to cancel the order within 4 days and they said it was special order and could not. Because I liked the tile and because the owner gave me a Beautiful Dream guarantee, which he said would remove and replace the tiles if I was not satisfied. I knew right away that I didn't like the tiles and called and told him........he had the salesperson come to see within a few days and she "liked it" and said"it looks just like I thought it would". I then had to wait over a month for the regional mgr to look and take a photo to prove that the work was done right,"before they would pay the owner", according to the owner. I then found out that the tiles had to be from the same distributor, and couldn't find any that I lked well enough to replace. I did find some from another company,but Laydwel would not agree to pay,,,,,,,,,,,,so had to hire a designer to help with the process, but she foudn it imposssible to work with Laydwell and left. Meanwhile, I filed with the BBB,,,,,,,letters back and forth with his responses. AS I had the card from the district manager, I called him and he told me that he had made check out to Laydwel the prev Thurs. My calls to Laydwel went unanswered by the owner,altho msg left many times. In process with the BBB, they advised me to file with the Wisconsin Consumer Protection Agency,,,,,,,,,,,,and I wrote a draft. The owner finally called and offered to pay for the tiles I had chosen from another venue, not the removal, or installation! And he denied that Daltile had paid him! I told him that was not his guarantee and would not accept, as the cost was too great.In the meanwhile, I had pneumonia with a collapsed lung and ws ill over Christmas. Yet intend to file with said agency. So here I am, a year from the beginning, when I first chose the tiles,and ,as yet, have no solution Please don't make the mistake that I did,,,,,,,,,,,,,,two people told me when they found out that I had gone there, if they had known , would have warned me!! I am a young senior and never in my life had this kind of experience with a business~ KIm Schultz, with the BBB of Wisconsin can provide validation.