Quigley Smart Co

I called them and talked to the receptionist, and told them what my problem was. She asked if I was a customer, and I told her that I haven't used them before, but I would be a customer. She proceeded to collect information from me, and then told me that she had my name and information and that I would go on their list. When I asked what timeframe would I be looking at for someone to come, she said, "Oh I have no idea about that, it will be when they are able to get to it." When I asked if it would be same day, next day, etc., she said "It could be today, or tomorrow, or next week sometime." I left my name on their list until I got another plumber to come to my house. Once I got a different person to do it, AND got a timely response and timeframe, I called Quigley Smart back to tell them that I no longer needed them to come, and that I had called someone else. The woman became very abrupt and rude on the phone, and as if annoyed said, "But I already put you in our computer." I told her I was sorry, told her that I needed someone that would be able to get back to me with a timeframe. I thanked her, and her response was a very short "fine." It was kind of disappointing.

He was quick polite and thorough, good to have the peace of mind, I'm considering buying a extended coverage plan

Tim was on time and took care if everything in a very short order.

The service tach showed up right on time. Turns out my furnace fan was not set correctly. Then he checked the a/c unit. He stated that is over charged with freon. Twice he released some freon to bring the temperatures and pressures into the normal range. The servcie tech then stated the system was not evacuated correctly and that mostly likely had moisture left it in it. He stated I would need a filter added, evac the system and refill. This sounded expensive so I did not follow up.

I wasn't 100 percent happy with the work they did and that's why I haven't called them back. I am in customer service and I feel that you have to treat your customers very well. The technician made some comments that were off color and inappropriate. If you know what you are talking about and they can't buffalo you, then I would say to call them but if you don't know anything about a/c and heating, I would advise you to be careful. I didn't think they raked me over the coals on price. I wouldn't use them again.