Naturescape

They've done an excellent job on my yard! I've received many compliments on it and even the neighbors started using them. I love my yard again!

Very well so far. Very responsive by phone to my needs

My goal in this review is to be as fair as I can be considering the circumstances. Prior to living in my home the previous owners were not as obsessed with their lawn as I am. I had MANY weeds, a poor mix or bluegrass & ryegrass, and poor soil quality. The yard got little light and I had to do much seeding in the first year in the home. I hired Naturescape in the 2nd year of being in the home. It started fine but then got worse. I was very pleased with the mosquito treatments, but the lawn treatments were spotty. Large sections of the lawn would grow faster than others and in one treatment some areas of my lawn received too much fertilizer and killed some grass. It was at this point that I realized what kind of company I was dealing with. When I expressed my concern they tried to convince me that my lawn was in bad shape rather then take ownership of the issues. Management didn't call me back for 10 days. I only spoke with them after I called for follow-up. Things got a little better at this point until I wanted to schedule the remainder of my services for the late summer / early fall. I was hopeful that I could get things scheduled in the ideal order for an aeration and over-seeding without being impacted by the fertilizer treatments. Unfortunately this is where Naturescape dropped the ball completely. They told me that I could have services done in the order I wanted them to, but for some reason this didn't happen. In fact, everything was expedited. I received my aeration a month before I wanted it. And the process did damage to a couple of areas of my lawn that I was in the process of growing new seed. After this I decided to just cut my loses and move on. I called and cancelled my services for the remainder of the season. A week later they were back at my home and treating my lawn for a service that I had just cancelled. Luckily I was planning on applying my own treatment that weekend. If they had come the next week my entire lawn would have died. The staff were very nice in reviewing my concern and making sure that I wouldn't be charged for the service, but it still doesn't change the fact that a disconnect between the office and the techs in the field doing the work exists. In summary - if you are the kind of person that wants an average lawn, that will be free of most weeks, and be in pretty good shape most of the year you could probably use NatureScape. I am someone with a lawn that has a complex history and has VERY his expectations for what a lawn should be. As a result of this Naturescape Janesville gets a D.

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