A1 Movers of Janesville

They are nothing but trouble...why take the risk when there are reputable companies! We contracted with A1 Movers in June of '18 for them to pick up our belongings, store them at their facility for two weeks and deliver them to our new home. In addition to the cost of the move, we paid an additional $75 for $5,000 of insurance to cover any damage that may result at the hands of A1 Movers. We were initially quoted one price and then after the belongings were picked up they informed us the initial quote was only for the initial move...after refusing to pay additional, we agreed upon the a price near the original quote. I wish I could say that the problems ended there. Upon delivering our belongings, we noticed damage to both of our leather couches. We contacted Jason at A1 and informed him of the damage and he initially stated he would stand behind his company and cover the costs of the damage. Over the course of two months, we emailed back and forth with each response from A1 proving that they were less and less willing to stand behind their contract and insurance policy. Needless to say, they eventually stopped responding and refused to pay the repair costs and also refused to provide any information regarding the insurance carrier they used in selling me the supplemental policy; this prevented me from making a claim myself. The response I received from A1 was that the damage would work itself out over time based on their having never seen the damage; instead they talked to an upholstery shop who provided this guidance without inspecting the damage. I provided a quote for repair of $200 for both pieces of furniture - still, the opted to be unethical and stop communication. I am happy to share the full email transcript of my communication back and forth with Jason as proof of their business practices. I filed a complaint with the BBB and A1 Movers opted to ignore it and not respond or defend their actions. As I stated before, do yourself a favor and hire someone else! If they refuse to stand behind a simple $200 damage claim after I purchased insurance, they definitely won't stand behind a more expensive damage claim to your property of belongings.