Comfort by Design

Awesome, punctual, ethical.

It was great.

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ultimately fine

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This is a very professional company. They return calls immediately, and the final bill always matches their estimate.

We are very happy with the work. Scheduling with the office was very pleasant and easy. The electrician call in the morning to confirm our appointment. He was prompt, pleasant, and did excellent work. We will certainly call this company again!

They were fine. They were effective with the job. The staff was very friendly. The price was comparable with everyone else.

They helped me select the stove. They helped me to identify where to place it and how to place it. They also helped me with the accessories. They were great to work with and they installed it efficiently. They do our furnace maintenance and I wouldn?t go with anybody else. They also do electrical repairs. We have used them several times. They are really reasonable.

This was potentially a complicated project in that I'm in St. Paul, the project was in Hudson, I needed to meet with the estimator and then the company needed to coordinate the project with me and with the property caretaker. Ryan the estimator came on time, he was very knowledgeable/profession, provided the lower of two bids for central a/c, coordinated the installation effortlessly and the install took place without a hitch. A terrific experience - and I would use them again without hesitating.

They gave me a good estimate, did the work when and how they said they would.

I have generally a positive impression of their work, as the unit is working extremely well. Their presentation was first rate, prices competitive, they had good references and had installed a lot of geothermal units. Their workers were courteous, worked efficiently, seemed competent, cleaned up well after themselves, and would go the "extra mile" when something didn't seem to be working correctly. However there are some caveats I would share with potential customers. First, they are often overly optimistic as to how long it will take them to do things. Initially I was told that the whole installation would take two days, including drilling 3 holes 200 feet deep. The drilling and installation actually took a week. When I mentioned the 2-day figure to the head driller he laughed. During the drilling phase (about 4 days) we were disconnected from electricity, phones and cable. When the drilling ended late on a Friday, I had to pay a $300 after-hours service fee to the local utility to get hooked so as not to go another 3 days without power. On the plus side, a Freier's electrician did come out on his own after hours to get our phone and cable reconnected. The Freier's representative also made a mistake on the survey they submitted to get a DNR permit for the well drilling. This led to a delay of the project from March until June. When stuff wasn't going right, the company was reluctant to let me know what was going on. Often I had to call and ask for news. For example, when told the team was going to be up to my house first thing in the morning, they didn't arrive. When I called the company to find out when to expect them, I was told "they're on their way". Hours later (we are a 15 minute drive away from their shop) I called again I was told, "We don't know where our teams are". Turns out they were on an emergency call, and got to my place by early afternoon. When choosing a geothermal unit, one of my questions had to do with the filters - how to get them, how easy was it to change them, and so forth. The Freier's representative told me they were widely available at plumbing supply stores and cost about $10. Turns out they are non-standard filters which no body seems to stock and have to be specially ordered. Costs quoted me now range from $14 to $54 a filter (the last price as ordered from the company that makes the furnace). Turns out Freiers' didn't even have any of the filters in stock. I have ordered some from them and was told it would take one or two weeks to get them. Still waiting at 4+ weeks for a "special order". Since the leader of the installation team told me they might need to be changed as frequently as once a month, this promises to be an ongoing problem.