Carol Palm Consultants

Work was supposed to be completed by June 1. (Unfortunately, It hadn't even started at that time.) We were given "bid specifications" detailing work to be completed and the cost. Later we were given additional bills for hourly wages of $85.00 (including time spent in the car!) never addressed at the time of acceptance of bids/employment. The island was actually built backward from the drawings that Carol had given us and when it was delivered to be installed the mistake was realized and it had to be taken back to the shop and corrected, causing more delays and costs. Shower doors were to be installed on the bathtub and when the workers first attempted the job they were not observant enough to realize that they needed additional materials, so when they went back to finish the job they were without all they needed to install it. Further delays. In the middle of the job she asked us what we planned to do with the existing sink and countertop that were being replaced. In all other remodel jobs we have been involved in the builder has included these types of attentions in the bid. Our assumption is that either Carol did not think through the entire job process or else is just in the habit of pulling a fast one on her clients. Carol charged us several times to take measurements over and over for closet inserts and tile work giving us the impression that she really doesn't know how to measure! Her tile installers left a huge mess of grout and dried grout water all over what had been beautiful curly maple kitchen cabinets and newly painted walls. It took us several hours to clean the mess! Then we discovered that the dishwasher and garbage disposal had not been hooked up after the installation of the new sink and faucet. When we informed Carol of the mess her response was that we should have contacted her so that she could come and take care of it. She never returned to the job site when the tile work was completed to inspect it. And there was no way we were going to have her charge us an additional $85.00 and hour for her to come and clean something that should have been taken care of as part of the job bid! We figure our cleaning charge to her is $935.00. At the least we feel we were overcharged $1210.00. As we initially encountered problems with Carol and her lack of professionalism, we thought we were working with someone new to the business. Later we learned that she has been in the business a long time. Amazing!