First American Roofing & Siding Inc

After contacting First American, the first time, I was told "someone should come in a day or two". After initially showing up unannounced, workers placed a makeshift cover over a small hole in the roof. When I asked these workers how much this would cost, they claimed there was no charge for this temporary repair. After contacting the company again, I was given a price (now, suddenly $99 for the temporary repair) and $287 for the final repair. I agreed (needing the hole repaired soon due to inclement weather). I was told at this time the work would be completed the upcoming Tuesday or Wednesday ( 4-5 days from then). However, no one showed when promised until days later, Friday after 6PM. I wasn't even aware this worker was at the house (he claimed he rang the bell). When I asked this worker why no one came on Tuesday or Wednesday, he blamed his company's management, essentially claiming he was overworked. This young individual was rude, unapologetic and unprofessional. The gist of his position was "take it or leave it". I decided then to "leave it". He subsequently contacted his boss, who I spoke to, and left. I later contacted another company who repaired the roof without incident, at a lower price.

Workers took very good care of out property removing debris. Final supervisor did a complete check around the property and found less than a handful of small debris that they had missed.

The crew they subcontracted to do the work was exceptionally professional, did great work, and we would definitely work with those men again. We had nothing but broken promises and bait and switch from Mike, our sales person at First American and we are very dissatisfied with the entire process of working with the actual employees of First American. If it were not for the subcontractor, we would rate them an F. What saved the review/ ating was the actual installers (who are not employees of First American).

Great would hire again

unknown

I was referred by a neighbor who was also an insurance adjuster (?). He did the neighbor's roof. When I called because I had a leak, someone actually answered the phone and schedule an estimate for the next day. I got the estimate the next day and Dallas explained the problem in a very clear terms. They fixed the problem the next week. If I have to get my roof replaced again, First American will be first on my list.

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To get the job down to ten grand they slashed the quality of the siding and wrap. No trim or doorknob were included in the bid. If I have to buy the supplies......it does not bring the price down. ||These guys refunded the half payment made, which I think was an outstanding move. These guys are good, but are guys you need to watch closely.

Good.

Great

The estimator was punctual but young. I was not sold on what he thought was the issue, saying I had a leak in my walls after pulling a nail from my siding that was rusty... when you could clearly see the base of the wall and there was no water damage. He wasn't confident on his findings saying he would check with his foreman. It was obvious he wasn't a roofer. I had two other roofers who came up with identical opposite conclusions. It was obvious he was a educated person that got himself the position but he had never roofed or sided. When I got my estimate I found out they couldn't start work for over a month, at this point I was furious for him wasting my time because I had sheetrock falling in my garage from a leak that needed immediate attention. I was clear on that when I called for the estimate, and would never had had set up a appointment had I known their lead time. I was also not happy that it was a open ended estimate... They priced high with a not to exceed clause. Not thrilled with that method of work. I don't want anyone on my roof that isn't confident they can fix a leak. I don't want a open checkbook situation. Poor communication, and since the owner passed I have not been impressed with the interactions I have had with this company.

They did a great job. They were on time and cleaned up when they were done. They were very polite. They weren't the most expensive and weren't the cheapest and they did a great job.

They arrived on time, finished the work in a timely way, and did very high quality work. First the roofers came. They re-roofed this large house in just five days. Two weeks later the siding crew came. They did an impeccable job throughout. Quality was tops. This crew -- a different crew -- took a little longer, about two weeks. But the siding was a bigger job. We strongly recommend them.

Theirs was not the cheapest bid that we received, but they were responsive to our questions and provided us with lots of information. In the end, even though their bid was on the high side, we went with them, because we felt comfortable that they knew what they were doing.

They came and inspected the roof and came back with an estimate in two days. The job was started within a week. The crew worked everyday until the job was finished. They cleaned up everything when they were done. The original sales person came back did a final inspection. He took pictures before and after the job was done. He showed me two shingles that they would replace if I wanted them to because they had been scraped.

They were good. We did not have any complaints with them. We were satisfied with them. We have not had any problems after this till now. Sometimes they really get tied up, but I have not had any problem.

The issue remains unresolved. I am seeking further advise.