RITZMAN APPLIANCE CO

Invasion of Privacy and Damage to Furniture: The purchase of the machine went smoothly. We had used Ritzman Appliance before to purchase our dryer. The delivery men arrived on time and were polite and the installation went quickly. As they were getting ready to leave, one of the men told me how “difficult” it was to level the machine. “We used shims to level it.” I paid them for their services and they left. I went to check the machine and that is when I noticed the shims they had used. One, or both of the men, had taken it upon themselves to go into our PRIVATE STORAGE area (which is in a completely separate area of the basement) use two pieces of finished wood (for our children’s bunk beds) and use them as shims. They DID NOT have permission to go into this area of our basement and DID NOT have permission to use this wood. I was home the entire time and told them I would be available if they had any questions. I removed the “shims” immediately and saw they were now damaged. I called the store immediately and was met with the response of “What do you want me to do about it? They were just trying to be nice. They could have left you high and dry and told you to level it yourself.” I attempted to drive the point home that these men DID NOT have our permission to rummage through our things and use pieces of our furniture. The man I spoke to brought up his “men’s excellent reviews online.” I could not seem to get him to understand the irrelevancy of this, as I was calling about our particular experience. We will not be using Ritzman Appliances again and will be rescinding our recommendations we have made to our family and friends. We understand mistakes can be made. It was the response, or lack thereof ,to our concerns that will prevent us from shopping here again.

We have returned to Ritzman for the 6th time in 25 years as we replace original appliances in our home. Overall, their professional and knowledgeable salespeople, convenient location, ease of doing business, courteous delivery personnel, and removal of old appliance keeps us coming back. They understand taking care of their customers with GREAT Customer Service will keep them coming back! Have never heard the "I DO NOT KNOW" when shopping here. I have also called them after the purchase with questions and they have always been able to help. Customer Service in Hales Corners WI ... what a concept! Their delivery personnel are personable, courteous and helpful. They were delivering a dryer and noticed my washer was no longer level ... they took the time to correct without being asked! Thanks Nick, Cody & Joe!!! This consistent positive experience will keep us coming back for another 25 years!

Like clockwork! Friendly, informative but not pushy, and timely.

Great help with choosing the new refrigerator. Love it v

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It went well, from the selection to the actual installation. The beat the price of a big box store with all the personal service from a family owned business.

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Ritzman's was recommended to me by 3 different reputable parties. I had read some negative reviews online so I didn't expect the delivery folks to be outgoing and friendly. I called the Ritzman office when I found my old Maytag washer couldn't be repaired due to a costly transmission failure. I had also gone online the day before and checked out their website to see the selection and prices and had measured the old washer area at home to make certain that it would fit. Two parties had recommended a Speed Queen for durability and reliability so I had the model number available and asked how long it would take to deliver such a purchase. Fortunately he said they would be in the neighborhood that morning and had the washer in stock. I was delighted. He said they could be there within an hour or so. The weather was a bit inclement so it was about a half hour longer. The delivery men arrived and were very quiet and withdrawn, but they set to work assessing the situation and what needed to be done. They were very efficient in preparing the area. I had forgotten to ask if they would remove the old washer and they said they could if I wanted it done. So they removed the old washer and installed the new one. Keep in mind they had little clearance at the back door and had a flight of narrow basement steps to navigate. The walls and door did not appear to be scratched or significantly dented in any way when I examined them afterwards. I kept checking on the process to make sure the plumbing etc. was adequate for their use in the installation. Fortunately it was. They were done in about 15 minutes and instructed me on the basics of the washing machine. I had a little clean up afterwards with some installation litter and light mopping due to the weather but nothing problematic. I was happy overall and the machine worked just great when I used it later that evening. I look forward to future purchases. The cost indicated above included delivery, installation of new washer and removal of defunct washer, which was reasonable. I was glad I didn't have to wait a week for delivery as many other vendors require.

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I just had a terrible, terrible experience with Ritzman Appliance. We tried to use their services. I've never had an experience like this. We wanted to try and keep it local to support the community. Instead of going to one of the bigger appliance stores, we went to Ritzman. We actually purchased a Maytag Bravo XL washer and dryer set. It was about a $2100 purchase in total. They were going to deliver it. I had called them because we have a red brick clay entry, which is very soft and I wanted to let them know that the full weight of the washer and dryer can't be applied to the corner of the step as it is being brought up to the house. When they came, they were getting ready to unload it. So I ran down real quick to make sure they didn't start coming the red brick walkway without knowing that they had to lift it up about 3 inches for the 6 or 7 steps to the main entry. It's long, long steps. When they insisted that having the rubber backing on their dolly. I told them it wasn't so much the scraping but the weight of it that can crack. It's a bullnose that goes over the step. It's not just a straight edge, it's rounded. So when I told them about that they just kept coming with it and insisted that it wouldn't be a problem. But if it breaks, I'm in trouble because you can't really replace it once it's in. It won't match. So I said, "Well, if something gets broken or it's ruined you're going to have to compensate for that. You're going to have to pay for whatever damages. So if you're that confident, then I suppose". I couldn't stop them anymore. I just wanted to make sure they understood the consequences if they damaged this red brick bringing it in. It was Bill Sr., his son and maybe his grandson. The older gentleman was trying to work with me but the son just said forget it, how you get anything in this house, we're out of here, let's go, come on. I think he expected me to say "Oh no, please don't take my washer and dryer!" I kind of felt a little threatened. So I just turned around and went back into the house a little shaken. So they just pulled out of my driveway about 60 miles per hour with my washer and dryer. Luckily, I still had my check in my hand along with documentation that they gave me when we put the order in. So I wound up going to Lowe's and making the same purchase for the same price. I talked to the delivery guy at the Lowe's. He looked at me and said, "We do that all the time because people don't want stairs ruined by pulling a dolly with a heavy machine on it." He said, "That's not a big deal at all. That's pretty common". So I have my washer and dryer now and they're working great but they're from Lowe's. We would never, ever use or recommend Ritzman again. Basically Ritzman is somewhat difficult to work with. It's not the most pleasant experience. I think the service is rude. Anybody that would yell at a customer in front of their house and take off like that, I don't think you would want to recommend or give them any kind of good reviews. I wouldn't recommend them to anyone I know and liked. They were supposed to be here between 9 and 10 and they showed up at 8:15. They were far more early than they were supposed to be. It was like they thought they could get the equipment up before I even knew they were here.

They advised me on what to do to check the problem and see if the problem could be fixed, which was nice. I picked out a new dishwasher and by monday morning they delivered and installed. They used the company MR Installation who were excellent. What's always nice about Ritzmen, they deliver within the (2) hour timeframe promised, which is important because it is a smaller window of time.

They were very cooperative, and very competitive on their prices. They seemed to have good products. Generally, we were just pleased with them. We would use this company again.

The company was great to work with. We were really pleased with the service. When the kitchen was re-done we didnt replace the dishwasher and then it needed a repair . He came out in 3 hours with a new dishwasher. The service is excellent and they are professional.

no problems. went smoothly.

He talked me out of the washer and dryer I really wanted to purchase.

I had gotten their name from Angie's List. I went there and explained my situation. I was having some remodelers come in and I wanted to know what the soonest was that they could come. I was there on Wednesday and they were booked on Thursday and I had to work on Friday, so the owner offered to come that same day. He got his father to come with him and they were nice enough to call before they came so I would not have to have the food sitting out for very long. They were in and out very quickly, and they were very respctful about not bumping into anything. They did not charge to remove the old refirgerator, and they were very accomodating in removing and replacing my door. I was very happy with them and would absolutely use them again.

He has really good prices. He matches prices there as well. We have never had problems with all of our purchases. They are delivered to use on time as well. He is a character. I enjoy talking to him. He is very friendly and personable.

I HAVE DEALT WITH THE COMPANY BEFORE. THEY HAVE A NICE SELECTION AND GOOD PRICES. THEY WILL EVEN COME AND TAKE THE OLD APPLIANCE OUT FOR YOU WHICH IS GREAT.

THE SALES PERSON WAS HELPFUL AND DELIVERY WAS PROMPT AND SCHEDULED TO MEET MY NEEDS.

THEY ARE VERY ACCOMMODATING.

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