Hales Corners Heating & Air Conditioning

It's been good. The service providers are helpful and explained things well. The people that do the work are really good.

They did a great job. Highly recommend.

I was expecting to be told I needed a new furnace as the previous company I used did. Technician ran diagnostics, found water in inducer, took off motor and drained it and checked amps on inducer motor. Fired up and has worked like a charm since.

The tech that came out was nice. They diagnosed the issue as a flame sensor. They gave me an estimate of over $100 for the sensor and almost $70 in labor. Knowing that the part was roughly $10 and it was a very accessible part, held by one screw and a single wire, I declined the install, picked up the part for about $5 and installed it myself. The issue was still happening so I called them back. The owner was very rude and said if they installed this part it would have worked. He first said it would be another $100 to diagnose then decided almost emediately that he wasn't willing so we disconnected. He then had the nerve to call me a few minutes later to tell me he called the parts store and say I didn't buy the part there. I advised i had a receipt, let him know how much it was ($5) and gave him the address of the store. He then threatened me by saying the individual who sold me the part would be fired by the end of the day because they are not allowed to sell to individuals (supposedly only contractors) as well as tell me he was going to block my number because apparently he figures I would call them the next time.

They are extremely knowledgeable and provide quality work. Scott, the owner, is very knowledgeable across the products. I would highly recommend them.

Uneventful, just the way I want it.

They were really terrific! They were excellent in every way. The service guy that came to help us out really took his time, he didn't rush through things, he did it correctly, and he was punctual. The person that I talked to over the phone was just super and very nice to deal with.

I scheduled a day for the estimate and Scott, President of the company, came to the house right on time. He acted in a very professional way and gave me a good price for the equipment and the installation. His installers were also very professional and completed the installation in a timely manner. The installers made certain that the equipment worked properly and they took the time to instruct me in the use. Everything went extremely well and I would use this provider again if the need arises.

They are always prompt. They clean up the work area after they are finished. They helped us with our basement remodel and offered good insight into creating a comfortable environment.

Very professional and reasonably priced. Customer service was excellent. Options were provided and there was no pressure.

He arrived in the evening. Charlie took the motor off, twice. At that point we wondered, who did they send out. He kept saying it must be a plugged heat exchanger. After that, he said the diagnosis of the problem would be another $155.29. His temporary solution was removing the exhaust pipe, but you have to put it back on because removing it can cause toxic fumes. He never fixed the problem. On the invoice it said that my furnace was past life expectancy. Using my own intuition, I believe that he was trying to get me to buy a new furnace, but that is very speculative. We got another provider to come out and look at the problem. They were able to fix the relatively simple problem within 10 minutes. He knew right away what the problem was and how to fix it. I called Hale's to try and get the secondary service charge removed. The diagnosis was faulty, and to be honest, he didn't do anything more than when he first arrived. I called and spoke to the owner. He said the worker mentioned that I had purchased the motor on Ebay. I did not. I purchased it from a reputable motor repair and sales establishment here in town. I even have the receipt. He didn't even bother to ask about what the problem was, he just said, and quot;you're going to pay.and quot; Afterwards, he promptly hung up.

We called Hales Corners Heating and Air Conditioning Friday, 11/29/13 to service our 20 yr. old Carrier furnace which was emitting a burning smell. Scott Puffer (owner) and a tech. arrived within 2 hours and identified the secondary heat exchanger was bad and carbon monoxide was present. Scott provided replacement possibilities and options. We arrived at a suitable inclusive replacement and the price seemed fair. Scott arranged installation for first thing Monday, 12/2/13. Scott and 3 install. techs arrived as promised Monday morning. The crew was very professional, very skilled and very polite. Their craftsmanship is impressive! We are very satisfied with the HVAC installation and product. This was our first experience with Hales Corners Heating and Air Conditioning and will be a returning customer. Dave and Diane Meyer

Started with leak a week ago. they came the next day to repair and tune up. A few days later reported a banging from furnace blower area. They came right away but had to order the blower wheel which is being replaced now. They told me to go on their website for a 20% off coupon which I appreciated after hearing that replacing blow wheel would be around $350. All around very professional.

First appointment scheduled. Service person did not come. Called and was told that they had the wrong telephone number; they were trying to contact us to cancel appointment. Rescheduled. Service person did not come again. Called and was told that they forgot they had an appointment with us and would send someone out later that day. Person never came.

In both instances mentioned previously, all went very well.

They are always professional and timely; I'd still use them for service needs but not for furnace/central air installation/replacement.

I was hearing noise coming from my furnice it was a fan reducer the cost to price around 700 the furnice was 14 years old so I decided to have a new one installed. Hales Corner worked around my schedule and was there on time and finished in a timily manner. They cleaned up there debri and made sure I had no questions.

Their availability and their cost made me choose them over other similar providers.

I called to get prices for service calls for both emergency and during hours for my furnace not working. At the end of getting the prices I asked a quick question to see if it was something simple. Nick stayed on the phone with me for about 15 min having me test different things over the phone to see if it was a quick fix. Despite the fact that they were $20 more for a normal service charge it was well worth having this excellent customer service, especially when so many places I had called were abrupt, rude and curt. It was refreshing and fantastic to get someone so helpful! Nick came out the next morning to do the service call and was able to find the issue of a broken condensate pump. The part was acquired and installed that day! Overall a fantastic experience and they will likely have my service for years!

The tech was courteous and informative. After finishing the tune-up he explained, in detail, the work he did and the outcome of his inspection.

Our 1 year old air conditioning unit stop working last week of course during a string of 90 degree days. We currently have a home warranty, so we had the home warranty vendor come out and diagnose the problem because we thought that would be more cost effective. The warranty did not cover the problem, a broken pump, so we opted to call the original installer of the unit, Hales Corners heating instead. We called to report the issue. H/C quoted us $90 to diagnose the problem and $189.00 to fix it. We asked if they would roll the diagnostic fee into the overall repair, since it was a minor repair, since we live in Hales Coners so travel time was less than 5 minutes, since we already had the issued diagnosed by a professional, and since they installed this unit themselves 14 months ago. I understand margins and the need to conduct a profitable business, but since when does that send all customer service down the drain!? Almost $10,000 was spent with Hales Corners in our home in less than a year and a half this past year, we tried to continue to show customer loyalty to this company and expected that they would service what they sold and installed with more pride and integrity. They obviously have no desire to maintain customer loyalty between the short, rude demeanor of the techs on the phone, and between the inability to work with a customer to help resolve an issue that should not occurred at this age of the unit. Needless to say, we will be shopping for another company to take over our heating and air service needs. Thank God the warranty follows the unit and not the company! We will never call Hales Corners Heating and Air again!

The person who came out was knowledgeable and professional.

They are very good. I bought my unit from them. The come when they are supposed to. They call a half an hour before hand to let you know that they are coming. The service man is very helpful. He explains and alerts us to things.

They were very efficient and did a good job. I was very pleased with their work.

2 guys showed up at the exact time promised and worked very hard and efficiently until the job was completed. It was a cold rainy/snowy day yet they were very conscious about keeping our house neat and clean. When they were done, everything was removed and left in perfect condition.