Merry Maids of Greenfield

Excellent job!

This is my third time using Merry Maids to clean and the first two occasions I was very pleased with the job performed and was looking ahead to using Merry Maids on a regular basis. When I called to book service this time I asked for a deep clean on all three levels of my home (same as our first service back in June; Nov service was only main floor and 2nd floor) and asked for a refreshed quote for regular maintenance cleaning as I am nursing a broken foot and will be laid up post surgery in the coming weeks. This occasion, unfortunately, was quite different from our previous two experiences with Merry Maids and did not give me confidence that I can rely on this crew to perform the work I expected. Monica and Maggie arrived at my home about an hour before the arrival estimate and got right to work on the 2nd floor. I remained home for about an hour after they began at which time I checked in with the crew the ensure they had everything they needed and reminded them about the cleaner I supply for the marble countertop in the 1st floor powder room and went on my way. I arrived home an hour and a half later and the crew was gone; they wrapped up 7000 sqft in fewer than 2.5 hours. Upon my arrival home, I could see than many areas were missed or lightly skimmed, and not cleaned. I called the office and shared my feedback with Tori, who apologized and offered to have the team return to address the areas of concern. It was already late on Friday afternoon, I did not feel that there was enough time to have the ladies return before my family and weekend guests were to arrive home and declined the re-cleaning. Tori offered to credit $50 for the incomplete job, to which I accepted and we ended our call. After my call with Tori I had a few more moments to look around, I noticed so many more areas were insufficiently cleaned or missed altogether. For example; kitchen backspash, kitchen counters and kitchen appliances were not wiped down; master sinks were given a "once over' but not cleaned, master shower and master bath floor missed completely, back hall tiled floor not swept or mopped, laundry room missed completely, stair landings missed, and bath mirrors "swiped" but not clean and bedroom mirrored missed altogether, lower level bath floor not mopped, LL bar (counters, floor and appliances missed). I promptly emailed Merry Maids with this information and included photos to demonstrate the incomplete cleaning job and asked them to contact me to discuss and re-evaluate corrective options. I had hoped that this business, who has encouraged feedback, would have acknowledged my message, but they did not. It was only when I called to follow up again on my message was it clear to me that they had enough business and were not interested in salvaging this customer relationship. They have agreed to refund the cost of the service, but I will not be using them again.

Misti and Martha were the Team Member names for Merry Maids that day. They came into my home and cleaned the 4BR 2 Bath Home from top to bottom. They cleaned the inside and outside of the appliances, windows, counters, cabinets, carpets, wood, tile and laminate floors, sinks, tubs, toilets even the carpet in the basement. The house smelled wonderful and the job was top rate! Every inch of the house sparkled! I must add that the office personnel were very helpful as well, very friendly and accommodating. I would definitely hire them again and will in the future!

unknown

We were very satisfied with them. I think they did a very good job. They were very thorough and prompt.

The service went very well. Their price was reasonable and they were very thorough. The house looked very nice after they were done.

They do a good job. Their price depends on the size of the house. I think their price is a little high, though. I would recommend them because they do a thorough job.

He does a really good job. He is a sweet, old guy and just comes and gets it done. He does a beautiful job. I have used him for several years.

I was not present during the cleaning, but came home to a very clean house. My only disappointments were that the windows were not cleaned and not invoice was left for me, so until I get my credit card statement, I don't actually know how much the services costs! During the initial walk-through, I asked for the windows to be cleaned on the inside. I was told that "windows aren't important when selling a home". I said I would still like them cleaned, but that wasn't done. Windows are a major selling point in our home. Other than those things, the house was very clean.

Was pleased with initial cleaning. They did a nice job. Second cleaning was another story. I had thrown my back out and had to reschedule. Required 3 phone calls to the office to get a confirmation that they received my cancellation and to reschedule for a few days later. My back was still a problem so after a week of kids and not being able to pick anything up admit freely the house was not picked up well enough. Called in the am and left a message telling them what the situation was and to acknowledge the condition of the house. Asked them to call me if there was any concern and to clean the best that they could. I returned home to a half clean house, a note that they paid ''extra attention'' to the dining room - interesting since the table wasn't even clean - and a sarcastic note about the condition of the house - and of course no phone call to let me know they had any concern. Very unprofessional - cancelled their service immediately.

Someone different every time. Inconsistent results. Didn't know how to change a bed correctly. Stood on furniture to clean.

GOOD WORKERS- THEY DID A GREAT JOB. I'VE USED A NUMBER OF DIFFERENT CLEANING SERVICES OVER THE YEARS, AND I WOULD USE GRACIE'S OUTFIT AGAIN.