Ray's Heating & Cooling LLC

My Furnace went out in January. Ray's came out in less then 30 minutes. Replaced our Furnace on a holiday at no extra charge.

Tec was on time that is all the good I can say. Walked to the back of the house told me he could not do anything for me , told me he needed to go back to the office and look the unit up I asked if he needed the model number was told no said he would call me in half hour to 45 minuets never called back very unprofessional called a different company had unit running in 15 minuets

Not good. Sam arrived, took one look at furnace, then left for 2 hrs., Said he had a hard time finding “control spark box” when he returned. I asked him how he knew what problem was when he didn’t test anything. He said,”that’s always the problem. “ Charged me $158.87, plus $175.00 labor. Did not fix problem.Had him back 3 times. Finally i called another heating Co. and they installed a new Ignition Control Box. (proper name for box). I then called Ray’s & asked for the refund on the box which had only been in for 4 months and never fixed problem. I said I would pay for labor, only wanted to be reimbursed for control box. She said he would call me back. When i had not heard from him i researched the box he installed and found out Johnson controls had quit making that box for several years. I don’t know where he found the box he installed in my furnace, but when i called again & spoke to the woman (i took to be his wife) she said i should drop the box off in his shop and he would see about what a warranty would do. I told her I had checked and this part had not been made for several years so obviously there was not a warranty. Have not heard a word since. I would definitely NOT recommend Rays Heating.

I called around and found other servicers willing to come out to have a look in a week, but Ray's said they could work me in the same afternoon, and even managed to make it over earlier than their target window. (They called to make sure coming early was okay.) Their house call fee was $20 less than the cheapest of the other places that I called (another wanted $45 more than Ray's). Ray came, quickly diagnosed the problem, had a suitable replacement in his van, and had the stove back up and running in an hour. He also caulked a hole in the base of the stove that the installer should have when the stove was put in 15 years ago.

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THE FIREPLACE WOULD NOT WORK. tHE PILOT LIGHT WAS OUT. HE CLEANED AND ADJUSTED THE LINE WHERE THE PILOT LIGHT IS AND RELIGHT THE PILOT.AFTER A LITTLE MORE ADJUSTING EVERYTHING WORKS GREAT.

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It went great. Arrived on time and had it installed in less than an hour.

We have worked with Ray's for years and have always been very happy with their service, prices and their responsiveness.

Started having issues with our forced air gas furnace on Sunday. It didn't work for the better part of the day and then decided to work again around 10pm that night. Called that night at 8pm and someone actually picked up. I was planning on just leaving a voicemail and scheduling something the next day, but I was able to talk to them that night and got scheduled for 1:30 in the afternoon the next day. Ray arrived on time and was quick to diagnose the problem as a bad pressure switch. My drain lines got plugged up and moisture had gotten into the switch causing it to go bad. He replaced the switch and took extra care to make sure the fix worked as it was, after all, an intermittent issue. It fired up perfectly every time after that. He even went above and beyond and looked over some of my ducting and noticed my water heater exhaust wasn't to code. He wasn't able to fix it, but recommended what could be done.