About us
Business highlights
41 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Emergency Services
YesAccepted payment methods
Reviews
3.04 Reviews
Showing 1-4 of 4 reviews
Jason K.
11/2015
heating & air conditioning/hvac
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Barbara S.
10/2014
heating & air conditioning/hvac
+ -1 morewent very well. We had previously paid another local heating and air conditioning company to do a fall inspection. At that timie this "other" company told me that there were problems with the heat exchanger and that the unit was in immediate need of replacement. In fact the service technician went so far as to shut off our furnace. I called Professional for a 2nd opinion and the technician informed us that yes, our furnace was old, but that this furnace had so many safety measures that the unit would just shut itself off rather than cause a fire or a carbon monoxide leak. He assured us that this furnace was fine to operate.
Description of Work: Inspect furnace after initial opinion from another service company.
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Yes, I recommend this pro
$170
terry A.
05/2013
heating & air conditioning/hvac
+ -1 moreTechnician arrived promply after our phone call to the office. Our first frustration was the fact that we had just had the carpets cleaned that morning, my wife told the tech about the carpets but he was unprepared and didn't have slip-on shoe covers or offer to take his work boots off. The tech took a look at our unit, made a comment about how old the unit was and proceded to inform her that freon for this age of AC was $80+ a unit. When she asked how many units it might require, he responed that it might take 9 - 10. All of this before he even put a guage on the unit. He then mentioned that we could get a new unit for just over 2k. After hearing how much it could conceibably cost to recharge the unit my wife instructed him to simply check the level and we would get back with them. I'm not writing this review because of the shoes on the clean carpet. It's not the tech's desire to upsell us to a new unit that I'm sure we're on the verge of needing. It's the fact that not only we're we charged a service charge of approx $75, he charged us for a 'small repair' of $45 for hooking up the guages to check the freon. It's funny that the three other companies I called after we received this invoice ALL stated that checking the freon level was part of the service call. When my wife called the office to asking about the validity of the additional charges when the tech had done nothing, she was told that the service call doesn't cover anything other than showing up.
Description of Work: Called to have a technician diagnose a poorly performing AC unit.
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$125
Mary J.
11/2012
heating & air conditioning/hvac
+ -1 moreIn July 2012 we paid another company to disconnect the PHAC unit and install one that worked. We were told by the company that the unit PHAC had installed had been overfilled with coolant forcing it to shut down. That made sense since the pressure valve was broken by PHAC technicians in the process of attempting to install the PHAC unit, spraying coolant over the siding of our home causing permanent stains. The wire PHAC said was bad worked just fine for Robinson Heating and Cooling technicians. How much I spent is based on only part of the most ridiculous experience I have EVER had with any business. The cost keeps going up with every threat they send out. As indicated, it is an approximation of how much we spent - not including the cost of replacing our siding and any new attorney's fees we may incur. That number continues to go up as they continue to send threats because they don't like what I have to say about my experience. It isn't defamation when it is the truth. They say it is being vindictive. I say it is the truth of my ongoing nightmare with PHAC. I believe the purpose of the site is for people to share their experiences - all of them - not just the "good" ones. They were not very worried about their reputation when they were "working" with us, and we had been their customers for several years prior to this nightmare. We paid Robertson Heating and Cooling to install a new unit and everything from the first phone call on was smooth and professional. I highly recommend Robinson Heating and Cooling, they did a great job with my mother's new A/C unit over the same hot summer. In mid-July we finally had air conditioning - THANK YOU ROBINSON HEATING AND COOLING!!!
Description of Work: We purchased an air conditioner and installation for our 20 year old home in New Franken, Wisconsin from PHAC. The new air conditioner did not run for more than 2 minutes at a time; PHAC said it was because of bad wiring in our home; We were told they had to cut a hole in our ceiling so PHAC could replace the wire, but only after many other problems with the install their office manager called a TRAIN WRECK. After roughly twelve hours at our home with several TECHNICIANS, the unit did not run for more than a few minutes before shutting off. At the end of the day, and three separate trips back to our home to resolve the problem, I was told TWO TIMES by PHAC technician "I WILL TAKE A SLEDGE HAMMER TO YOUR CEILING TO FINISH THIS JOB." The next day I asked THE OFFICE MANAGER that the installer who threatened to take a sledge hammer to our home not be sent back to our home, and that the unit they left at our home be replaced with one that was not damaged before or during installation. I was told THAT WAS NOT AN OPTION....SAME INSTALLER WOULD BE OUT ONE DAY LATER IN THE WEEK AND AFTER 5PM ON HIS OWN TIME....WE WOULD HAVE TO HELP FINISH THE WORK. I did not like her solution and she told me I DON'T CARE WHAT YOU WANT, THAT IS THE WAY IT IS GOING TO BE. I was shocked by her (ML) response and I asked that they come and remove the unit, and I would stop payment on the check we had issued to them the day before. I was told they would take us to court. The next day we received threatening correspondence from their lawyer. I would never pay full price for a car that was damaged while being transported to a dealer, and the same is true for any other item I buy. I don't want something that required repairs before I actually get to use it. So I don't think it is at all unreasonable to expect that I would not have an A/C unit left at my house that required repairs including welding before it ever functioned on site. I also will not let someone back in my home who makes threatening statements. Within days after I asked PHAC office manager to replace the damaged/repaired unit and to send a different technician - both of which were refused, we had a letter from their lawyers. I called a few days later and asked for a return call so we could make arrangements acceptable to me, or that they remove the unit and we go our separate ways. Instead of a phone call from PHAC, we received another letter from their lawyer. They filed a claim in small claims court, we went to court in September 2012 and the court commissioner stated that it was a complicated situation and his brain was scrambled after the packers game the night before - so he needed time to think about his decision. Two weeks later he ruled that we pay for a portion of the unit and that they remove it from our property, we paid additional fees and attorney fees for our lawyer.
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$3,500
Response from Professional Heating & Air Conditioning
Contact information
2944 Holmgren Way, Green Bay, WI 54304
www.proheating.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMSaturday:
ClosedLicensing
Bonded
Insured
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*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Professional Heating & Air Conditioning is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Professional Heating & Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Professional Heating & Air Conditioning does not offer free project estimates.
No, Professional Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Professional Heating & Air Conditioning does not offer a senior discount.
Yes, Professional Heating & Air Conditioning offers emergency services.
No, Professional Heating & Air Conditioning does not offer warranties.
Professional Heating & Air Conditioning offers the following services: We maintain and repair all makes and models of residential gas forced air furnaces and central air conditioning systems. We also offer free estimates on equipment replacement. If you are building a new home we work closely with builders to meet each individual customers needs. We also do light commercial projects.
Fuel oil heating, wood burning furnaces and industrial.
Contact information
2944 Holmgren Way, Green Bay, WI 54304
www.proheating.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMSaturday:
Closed