HIDDEN FENCE OF WISCONSIN

It went well. Very professional, timely and caring with the dog.

Amazing!!! Highly recommend this company!!

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I had a very good experience with this company and would recommend them.

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Excellent experience. Jay called me back within an hour of leaving him a message. Made plans to do the install a couple of days later. Jay was very helpful in answering all the questions that we had come up with in our research. He worked with my wife with no problems at all and checked back with us to make sure things were going well. Did everything that I would have expected of him.

Jay found the break and suggested that our transmitter box may not be working 100%. When I checked the fence later, it worked great.

Jay was busy with other appointmentson the day he came over ,but was able to fit me in. I used him in the past. He is always prompt and get the job done quickly.

I just think it's weird that Jay refuses to call me back but will talk to my husband. Considering my job is professional customer service, I find it very weird. He did in fact install our fence, but the support was ridiculously bad. It's also difficult for my husband who works in IT and travels a lot to have to be the one who calls, when I get breaks during the day and can call then. Also that I am 8 months pregnant and he still is showing very poor communication and sending random dog collar parts in the mail. I'm sorry but we just don't have another 2-3 weeks, or a month to wait around for him to help us. We offered to pay for all the parts, reimburse him for the postage, be available any time of day if he needs to come to our house and get the new collar working. The worst part is, that we just do not know what is going on. Additionally, when he was here before he went on long political rants. I just think that no matter which side you are on, that while installing a dog containment system is not the time to try to push your political beliefs on someone else, especially if you have very extreme beliefs. It's not really a time that is going to change anyone's mind about anything. But that is his issue, not ours. Our issue is that we are expecting a new baby literally any minute now and need to get our dog fence up and working again and Jay is obviously not going to help us for any reason. I really hope one of the other companies will not be quite as unprofessional. Also, if they list that they service Waukesha, they probably should do so! I really doubt he is going to respond or care, my intentions were to warn other families who wanted to get a dog fence installed. He obviously has no interest in keeping us as customers. We are going to have to hire a different company to get a collar up and working for our dog. We need it done very soon because we are expecting the birth of our first child any day now. We don't have time for Jay's games and complete lack of communication. Also, when I call as opposed to my husband, he never responds at all or answers the phone. He obviously has some of his own issues he needs to attend to. We are going to be better off working with a different company who wants our business. Jay took our money and didn't want to actually do anything for us. It's really unfortunate.

We called in January/early February to price out in ground dog fences and the owner was very knowledgeable. I thought I'd have to wait until spring, but he offered to lay the wire on the grass and said he would save $200 of the bill after he came in spring and buried the line. He was quick, very friendly and even trained our dog using his dog. Our dog picked it up quickly as we had the fence at the old house. As we had such warm weather and the grass grew quickly, the neighbor accidentally mowed over our line before he could bury it. My husband was able to patch the wire (although the owner had offered to come out first thing to fix it) which kept it working until in a day later, the owner came and buried the line. He was so fast and efficient and I appreciated that he took care of everything so fast! I would definitely recommend this company!! Thanks so much for the great product and great service!!

We have two dogs- Jake, an 11 year old, 80 pound Samoyed who usually stays on our property and Sadie, a 3 year, 30 pound American Eskimo who we recently rescued. Sadie is a runner and an escape artist. In the first week of living at our home, she got loose twice. She can get out of collars and harnesses. Our property is approximately 1 1/2 acres and we wanted the dogs to be able to enjoy most of it. Jay, the owner of Hidden Fence, promptly returned our phone calls. He visited our home to provided us with an estimate and explained how the system worked. We obtained other estimates but we preferred the collars provided by Hidden Fence. We thought the collars would work better on Jake's thick fur and Sadie's longer fur. The collars were also smaller. His warranty was better too. The installation was great. Jay uses a machine to dig a very small trench for the wire surrounding the property. He uses the same machine to cover the wire. We cannot even see where the wire was buried. He did a great job of placing and sealing the wire through our driveway. Jay also shows you how to train your dog. He worked with both Jake and Sadie. He used his dog as part of the training process. He gave us a great explanation of the system and answered all of our questions. His clean up was very thorough. Sadie learned very quickly At first she stayed close to our house but now has ventured much further into the yard. When she hears the warning tone of the fence, she immediately turns back towards the house. After a month, she hasn't gotten the collar off. It is wonderful to watch her run in the yard without being tied down. She loves to explore under the bushes and trees and now she can watch people walking by. She gets more exercise too. Both my husband and I think she is much happier. We focused our attention on training Sadie but we are now working on Jake. Jake usually stayed in the yard unless someone walked by with another dog. He always wants to play with the dog and go walking with them. We are taking it slower with him since he is older and he has been able to go anywhere in the yard. We now have him up to a level where he can feel the fence and soon we will have him trained too. My husband says and I agree, it was a great investment in the well being of our dogs. Great product and great service!

Jay was great to work with. He showed up on time. Walked me through the problems with the fence and repaired them. He was fast, clean and very nice. The fence is repaired and I don't have a dog running through the fence any longer.

They were one and a half hours late for the appointment, then seemed to rush off after collecting my check. I guess his thinking was that I wouldn't mind that the fence he just installed only worked on three sides of my house. Jay mentioned in passing while cleaning up his materials that my fence wasn't exactly in working order upon completion of the installation. He instructed me to contact the company to obtain a different transmitter, as the one I had interfered with my neighbor's. (He advised me that he could make the ''upgrade'' for an extra $250). I had no idea about this issue beforehand, and this is an issue I would think a professional installer would check out prior to installing and completing $400 worth of work. If you have a three sided house and you need an electric dog fence, he may be person for you.

PRICING WAS MORE FAVORABLE; QUALITY IS GREAT; HIS ONGOING SERVICE IS SUPERB