Crafted Counter Tops LLC

Tammy and Dawn were both great to work with. They spent a fair amount of time helping us to choose a vanity top that would bring together our tile and cabinets. Their crew lazer measured for an exact fit and were neat and clean with the install. I have referred them to clients of mine who were also happy with their service.

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My experience with them went very well. The downside was that they were not always very good if we were not local. We don't get the sense that they are trying to get a sale and they weren't really personable. But as far as doing what they were supposed to do, we can't beat their prices and their quality was good. There was one little issues where someone had cut something incorrectly and they immediately remedied it. There was no argument about it. They just took care of it and it was done.

We first contacted this company merely from an internet search for companies that install granite counter tops. The key was as had already purchased our granite. So after finding a very few companies with in a reasonable distance we contacted this and one other company. Both companies offered to come and provide a free estimate for the work to be done. This company was not going to charge to come back out to pick up the granite from our garage, after coming out to quote the work first. The other company would have charged us to come back and pick up the granite and would have charged more for the work to be done. I understand most companies prefer to sell you the granite and install it for you as well. This allows for the obvious mark up on labor and product. Crafted countertops was not at all worried about their loss of mark up in product. The initial work was done well and professionally. The company came out picked up, fabricated the countertops to fit and installed. The second round of work was done with a second bathroom countertop being done. In the interim of the first and second work being done Crafted countertops kept possession of the granite that was left over from the first install. On the day that their rep returned to take measurements for the second bathroom. My wife happened to say to their rep before he left to please make sure and not damage the granite was left. The same day the warehouse personnel were cleaning and our granite was blown over and shattered. I received a call that same day explaining what had happened, our granite was replaced with a thicker slab with no extra charge for what would have cost more money if we had purchased the same piece from them. So all in all the work was done well and professionally and honestly. Would recommend this company to anyone and will be using them in the future if the need arises.

He did a fantastic job. They were fantastic.

signed a contract with crafted counter tops for a 5600.00 granite job. I paid a 2,000.00 deposit. Two days prior to the scheduled installation I received a revised contract from Shelly Baker. The new contract demanded the 5,600.00 cash payment and no mention of my 2,000.00 deposit. Even though I have a personal email note from Shelly stating that the new contract doesn't reflect my 2,000.00 deposit. The new email Shelly explains how Ron the owner will be in my neighborhood and can come by to pick up the cash or I would have the option of doing a wire transfer directly into their bank acct. I called Shelly and naturally told her that the new contract and terms are unacceptable and that they needed to refund my money. Ron the owner refused to answer my calls. Finally after several attempts to contact him Shelly transfered me to him. He stated that he never signed the contract with me and therefore he didn't own me my refund. ( I know it's unbeliivable that he thought he could convince me of that) I attempted to explain to him he needed to refund my money or I would file a law suit against him and his company. I gave him until today Sept 14, 2012 to receive my check from him. I didn't think he would mail it and he hasn't. Unfortunately I plan on filing a lawsuit against him next Monday. Please under no circumstances do business with these individuals. The are nothing other than thieves.

We were extremely pleased with the crafted countertops. As soon as the cabinets were installed, the associate came over and made his final measurements. Within a week, we had our countertops installed and they look lovely! The blunt edge gives them a fully-finished look, and having the breakfast nook created with the granite countertop installed on the half-wall that we had between the dining room and the kitchen opens up the area and makes the space wonderful for entertaining.