Steffen plumbing & heating

unknown

Did a great job.

Our experience was great! The employees were wonderful and walked me through step for step in case I needed to do something in the future. They were very sensitive to the fact that I did have an infant the the need for heat was mandatory since it was in the negatives outside.

They came out and told us what the problem was and fixed it. We like them because we lived in the area where they were located and the owner was going to the same church we did so we like and trust. They're usually in here as fast as they can. If it's an emergency, they are here almost right away. There was one time that our heat went out and the owner came at night on his own. Their quality of work is excellent.

The installers were very friendly and knowledgeable. They talk us through what they were going to do for each process and then followed through and did exactly what they said. At the quoted price. They walked me through the operation and maintenance of the furnace going forward and showed me common trouble shooting tips for the future. Awesome furnace and excellent customer service.

They are prompt, polite, and reasonable.

I called Steffen plumbing and they were able to fit me in their busy schedule since I did not have heat and we just started a cold stretcj of weather. The technician showed up right during the time window that they said he would. He replaced the motor and blower in our Fuel Oil Furnace and got our heat running within an hour. He showed me how to reset the new unit should I have any further issues. He showed me the wiring he had to replace that had been damaged due to water as well as the new motor he installed. He also checked that our thermostat was functioning properly. Very friendly and extremely experienced.

I've really used them for years and I will continue to call them. I have no idea how much they charged me. It would have certainly been in line with what anybody else would have charged me. Their price is reasonable or else I wouldn't be using them. They are also reliable and accommodating. They are reliable and we've used them for years in a cottage when we didn't even live there. They would go close it up for the winter and that's one of the things that they did. I knew that they would do a good job. I like them a lot and I will continue to use them. That's the way I like it. I haven't compared their prices to anyone else because I have used only them. Plumbers are generally expensive. I like them and I will stick with them. I will use their services again in the future.

They are prompt, friendly, very reasonable prices and they are a local company.

It turned out very well. They very pleasant to work with.

We just started using Steffen's and they are so helpful. We had them come and clean out the furnace, the man was really nice and told us what to do to keep in tip top shape. He also was honest and said that we don't need to have them clean it next year, we can just replace the filter. We had to call him b/c we had a problem after they came out to clean it, and instead of coming out and charging us for a service call, they just talked us through the issue over the phone. Great people!

The responsiveness and professionalism was excellent. We discovered the failure at approximately 9 AM and called for assistance. They did not have an identical heater in stock and acquiring one would take several days. A larger water heater was available and was compatible. The various crews were returning to begin their Easter weekend and one of the crews agreed to install the water heater. Within two hours he had completed the job including removing the old heater and cleaning up. By 1 PM the new water heater was installed and running. It was an excellent response and performance.