Flow-Rite Plumbing

On 1/14/16, my husband called Ben at Flow-Rite to fix our sump pump, which seemed faulty, since it was cycling continuously without pause. Ben arrived, and after 2 hours, installed a new switch on our pump. During this process, Ben mentioned that he would have liked to have installed a new sump pump, but given the late hour, a new switch would have to suffice. Ben also said that the new switch would hold up fine. As someone who knows little of such matters, this seemed reasonable to me. Ben left with the understanding that we would need to reschedule for a more long-lasting and permanent solution to our sump pump situation (which would be to include a reconfiguration of our back-up sump pump system). In scheduling with Ben, I let him know that Wednesday afternoons were free, but that the only one I had available for the next four weeks was the following Wednesday (six days away). I made it clear that this Wednesday needed to be the day for a scheduled appointment, if not with Flow Rite, then with a different plumbing outfit. Ben assured me that he would make it work. When 3pm on January 20th rolled around (our scheduled appointment date and time), and Ben did not show up, I waited ten minutes, then called. I received the ?I was just going to call you? routine, as something had come up on his end. Needless to say, as this was THE day that I had available to get our sump pump situation resolved, I was frustrated, and told Ben that I would need to re-schedule with another plumber on my next available Wednesday. Before a new plumber arrived for an appointment, and within a few weeks of our Flow Rite situation, our sump pump failed due to a faulty switch and our basement was flooded. After speaking with three plumbing professionals since, I?ve been told that replacing a switch alone on a sump pump is not standard practice. When I called to seek restitution from Ben, he hemmed and hawed about how his insurance company would not make restitution for a claim, but that he would call them and follow up with me in 48 hours. After not hearing from Ben (I gave him seven days), I called him again and asked what progress had been made with the insurance company. Based on his response, it seemed as though he had not bothered to inquire with his insurance. When I then asked what he could do to make the situation right, either by reimbursing the cost of the switch or the cost of our initial emergency visit from Flow Rite, (since it was in the evening), I was told that he felt no obligation to rectify my situation through any reimbursement of material or labor costs. I would argue that doing right by the customer would involve exactly this. In any event, if this testimonial serves any purpose, it is simply to reinforce the age-old adage of ?BUYER BEWARE??..at least when it comes to Flow Rite.

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It went very well, professional and prompt.

It was fine. He did the diagnostic for free so he came out twice. The service was very good and he was very knowledgeable. He took the time to explain to us what was going on, how he would handle it and what the scope of the work was. As far as we could tell he did give us a fair price. He was excellent. He trusted him and he was ready to do the work and he took the time to educate us.

They uninstalled all the old water heaters and replaced them with new ones. They also did some plumbing work to install the new water heaters. They are very good in their job and I will continue to use their services in future.

I called Flow-Right after receiving a recommendation from my father-in-law who recently had a back-up sump pump put in. Ben, the owner, answered within 2 rings. Ben and I discussed over the phone what I needed and he was able to give me an estimate while we spoke. He came over 2 days later to perform the work. In addition to the work Ben did on the faucet, he replaced a pipe that was almost completely rotted through. I also asked him to take a look at a leaking outside spout. I'm 100% satisfied with all the work Ben did and feel he went above and beyond with the extra things that I asked him to do.

Ben has done quite a bit of work for us in the past. We started with him after going through a few fixed dollar places (expensive) and other plumbers (questionable). Ben is extremely fair and prompt. He worked around my hectic schedule and cleans up afterwards. Matter of fact, they clean up better than it was before they came! I'm extremely happy with the work and would highly recommend them. He has installed a new water tank for our well system, a new high pressure toilet and new plumbing for the septic. All done with extremely good care and great integrity. Can't say enough about them - give them a try...you won't be disappointed. I am not a relative or personal friend - although perhaps after such a great review I will be.

BEN, THE OWNER OF FLOW RITE, WAS RESPONSIVE, PROMPT AND KNOWLEDGEABLE. HE GAVE AN HONEST, WRITTEN ESTIMATE. HE WAS TIMELY, FRIENDLY AND RESPECTFUL OF MY PROPERTY. HE STANDS BY HIS WORK AND IS WILLING TO TEACH THE CUSTOMER HOW TO MAINTAIN PLUMBING. HE IS VERY RESPONSIVE TO ALL QUESTIONS, AND WILLING TO RETURN AT ANYTIME TO RE-LOOK AT ISSUES.

PHONE IS ANSWERED BY OWNER, BEN AS ITS HIS CELL PHONE.