DISH NETWORK

We have been using them for 3 years. I don’t like them. My contract with them has gone up 35% over the last 2 years with no additional channels or anything. There is a constant increase. I think the price is way too much. They came out just once and they were on time. We are going to get rid of them.

ON 10/13/05 I PHONED DISHNETWORK TO RESCHEDULE INSTALLATION, WHICH THEY HAD CONFIRMED FOR 10/14/05. I WAS GIVEN THREE DIFFERENT PHONE NUMBERS TO CALL FROM THREE DIFFERENT "DISH" REPS, AND NONE COULD FIND THE INSTALL ORDER FOR 10/14/05. AFTER CALLING ANOTHER NUMBER AND WAITING FOR 20 MINUTES "ON HOLD," I FINALLY GOT SOMEBODY WHO FOUND THE ORDER, BUT HE SAID THE INSTALL WAS NEVER SCHEDULED IN THE FIRST PLACE BECAUSE THE "CREDIT APPROVAL" DIDN'T GO THROUGH. HE SAID THEY NEVER CALL THE CUSTOMER WHEN THE CREDIT DOESN'T GO THROUGH, EVEN IF INSTALLATION HAS BEEN SCHEDULED! I FOUND THIS TO BE ABSURD, SO I PHONED BACK AND SPOKE WITH A SUPERVISOR WHO WASN'T ANY HELP, EITHER. FINALLY, MY SALES REP, DAN CALLED ME AND TOLD ME IT WAS ALL A BIG MISTAKE -- THE CREDIT WENT THROUGH, BUT MY ORDER WAS NEVER ENTERED INTO THE SYSTEM FOR SOME ODD REASON. DISH BRAGS ABOUT THEIR CUSTOMER SERVICE AND RATING BY JD POWER. IF THIS IS GREAT CUSTOMER SERVICE, FORGET IT -- I'LL KEEP CABLE!