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BETTER CHOICE SERVICES

Carpet Cleaning, Upholstery Cleaning, Carpet Sales and Installation,

About us

Why us? Knowledge (over 20 years of experience). Quality (High standards of quality are maintained) Service (High standards of service maintained) All employees our from Better Choice Services Inc. We do not use sub contractors. We are family owned and operated. We at Better Choice Services believe a satisfied client is a long-term client.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, full janitorial service, commercial stripping floors, waxing floors and scrub and buffing of floors. Commercial and Residential upholstery cleaning, automobile upholstery cleaning. water extraction.

Services we don't offer

DRY CLEANING.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.824 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-24 of 24 reviews

Penny M.
12/2022
1.0
carpet cleaners
  + -1 more
Carpet cleaning. Did not protect floor or walls or wood railing bannister.
Description of Work: Did not protect ANY floor from their walkway or equipment.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$660

Mary S.
06/2015
5.0
carpet cleaners
  + -1 more
Went quickly and cleaned up nicely.
Description of Work: Cleaned carpet and basement floor, including a waxing the entire floor. All stains came out of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

matt N.
05/2013
5.0
carpet cleaners
  + -1 more
it was the best service i ever had
Description of Work: WE have used other service providers all our life, this is the best, all my family an friends now use them , the owner shows up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

James K.
02/2012
5.0
carpet cleaners
  + -1 more
They were very fast, efficient and they did a nice job. I was very happy.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

stuart B.
07/2011
5.0
carpet cleaners
  + -1 more
They were prompt and very good.
Description of Work: They cleaned carpets in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

June N.
06/2011
5.0
carpet cleaners
  + -1 more
First of all, he called the morning of the scheduled carpet cleaning to check to see if arriving early was a problem. He arrived, assessed the carpet and did an excellent job of cleaning it. He asked me to critique the job and gave me an invoice for $109.94
Description of Work: Our carpets are old and were very dirty. You can't make a silk purse out of a sow's ear, but he came close! He shampooed two sets of stair, a hall way and bedroom. He was very efficient and thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

James K.
02/2011
5.0
carpet cleaners
  + -1 more
The stairway was the dirtiest part. They got here quickly and they did it fast. They did a nice job. I was happy with them.
Description of Work: I used Better Choice Services for carpet cleaning. They did a room on the second floor, a hallway and 12 steps to the second floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

DIANE S.
02/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were very cooperative. He wasn't scheduled to do my mother in law next door, but he took the time to do her in between his other clients so that was really nice of him. He's dependable, he was right on time and did a wonderful job. He took care of all the stains, he was real personable and easy to work with.
Description of Work: Better Choice Service did my living room and dining room area. My mother-in-law also hired them to do her upholstered chair and carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DEBBIE K.
11/2009
5.0
carpet cleaners
  + -1 more
Great service...quickly and professionally.
Description of Work: Cleaned the furniture and carpeting in our home. Wade was very professional, on time and was able to add additional work without a problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Brian V.
11/2009
5.0
carpet cleaners
  + -1 more
Excellent. Arrived early, was personable, professional and thorough. Was able to complete the entire job in 40 minutes, exceeding my expectations on price and quality.
Description of Work: Carpet cleaning of light cream 2nd floor carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

DEBORAH S.
11/2009
5.0
carpet cleaners
  + -1 more
Great value.
Description of Work: As always the service was great and the work excellent. Carpets look and smell clean and fresh. Three bedrooms, family room and an area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Laura D.
08/2009
5.0
carpet cleaners
  + -1 more
I wanted to have the carpets cleaned at our old home for the new owners. I didnt want to spend too much, but wanted a the carpets to look great, I called Better Choice, and am so happy I did. Wade came out to clean the carpets. he was outstanding, so nice and the carpets we immaculate ! Wade is the owner of the company and was so nice and personable- he had pride in this work and loves his job. Better Choice is the best choice, period. I will call them time and time again.
Description of Work: Carpet cleaning after we moved out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Patrice K.
04/2009
5.0
carpet installation
  + -1 more
Wade made this a very easy experience because he knew what he was doing! The estimate I was given over the phone was spot on what i paid. You couldn't ask for a nicer person like Wade to clean your carpets!
Description of Work: I scheduled to have the carpets cleaned in our computer room and hallway! I called on a Monday and had them scheduled for Thursday of the same week! Wade the owner was the one who performed the service and was professional from the minute he called to tell me he was 1 hour early to the end where he did a beautiful job cleaning the carpets! I would highly recommened him to anyone who needs to have their carpets cleaned!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$52

Stuart G.
12/2008
5.0
carpet cleaners
  + -1 more
It went just fine.
Description of Work: Cleaned living room, dining room, stairs, and basement carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Chris K.
11/2008
5.0
carpet cleaners
  + -1 more
It went perfectly.
Description of Work: I called for an estimate to clean the living/dining/stairs/hall of my split level. He was very professional, prompt, polite, reasonably priced, and efficient. An absolutely excellent experience!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

JEAN H.
10/2008
4.0
carpet cleaners
  + -1 more
He was very accommodating, and very pleasant. I had some reservations later, and it took a very long time to dry. There were just a couple places that still had some spots. We had walked through it earlier and I had pointed them out and he didn't seem concerned. The spots that were left weren't out in the open, so I didn't notice until a few days later. I would hesitate to use him again.
Description of Work: They came out and cleaned the carpet in two bedrooms, a living room, dining room, and hallway.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$153

Response from BETTER CHOICE SERVICES
WE AT BETTER CHOICE SERVICES INC. TAKE OUR CUSTOMER SERVICE AND QUALITY TO A HIGH LEVEL AS YOU CAN TELL BY OUR OTHER REVIEWS. WE DO NOT NORMALLY RUN INTO SPOTS RESURFACING BUT THIS CAN HAPPEN AFTER A DAY OR TWO WITH LONG TERM SPOTS. IF THIS MEMBER WOULD OF JUST CALLED WE WOULD OF GLADLY COME OUT AND RESOLVED THIS CONCERN AT NO CHARGE. SOME CARPET TAKES A LITTLE LONGER TO DRY WADE KNOW THIS WOULD BE THE CASE AND WENT AS FAR AS USING A BLOWER IN ONE ROOM WHILE CLEANING THE NEXT.

JEAN W.
06/2008
5.0
carpet cleaners
  + -1 more
Wade cleaned my carpets twice in the past. He did a great job at a reasonable price. This time I had some flood-damaged carpeting on my basement stairs. I called Better Choice on the Monday after the rainy weekend and was told Wade would be here on Tues. He didn't show up due to a communication glitch but he was here the next day. He cleaned my stairs and an area rug that got wet. Another great job. I think his response time, given all the flood damage in the area, was great even though he missed the first appointment. I am going to use Better Choice for all my carpet cleaning in the future.
Description of Work: Wade cleaned the carpet on the basement stairs and the landing as well as a large area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

SUSAN L.
04/2008
5.0
carpet cleaners
  + -1 more
Great job - the carpeting looks like new.
Description of Work: Cleaned carpeting in the entire house, including two sets of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

DEBORAH S.
10/2007
5.0
carpet cleaners
  + -1 more
We were getting the house ready for our daughter's graduation party. I called ahead of time and they were able to come over when I was available, but within my time frame before the big day. Wade was very careful around our home and did a great job! He was on time and got right to work. The carpets looked great and dried very quickly. He gave us some advice about the areas the cats had marked and cautioned us that the smell might not come out enough that the cats wouldn't remark the same area. I would DEFINITELY use Better Choice Services again and have already recommended them to a co-worker and family members.
Description of Work: Wade cleaned the carpet in our 3 bedrooms, lower rec-room and stairs. He also worked especially hard on two small areas where our cats had 'marked their territory'.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

DIANE S.
10/2007
5.0
carpet cleaners
  + -1 more
The owner came out to do the work and he did a really good job. He was really informative and I would use them again.
Description of Work: They cleaned the carpet in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

MARIE L.
10/2006
5.0
carpet cleaners
  + -1 more
Called Wade in tears early on a Saturday morning, after tripping and spilling green paint on our cream carpet. He gave instructions on how to treat the area and arrived within the hour. You would never know, there was ever any green paint on the carpet! He did an amazing job! Would recommend Wade to everyone!
Description of Work: Emergency call. Green paint on cream carpet!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

SHEILA L.
10/2006
5.0
carpet cleaners
  + -1 more
Wade has been cleaning our carpets for 14 years. He is on time and professional. He has come out on emergency calls as well as regular carpet cleaning. He gets out stains that I thought wouldn't come out and gives recommendations such as the mat outside our front door was causing black to be tracked into the house and up the stairs. His prices are fair. He has even cleaned the carpets in our van. He has special cleaners for different types of stains. When we had flooding, he sucked up the water, cleaned the carpet and left a fan blowing until the next day when he picked it up as the carpet and padding were so wet. We have recommended him to many people and will continue to use his services. He takes a lot of pride in his work.
Description of Work: Cleaned our basement carpeting and stairs which also had some flooding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

LAURIE P.
04/2006
5.0
carpet cleaners
  + -1 more
Wade was on-time (a bit early even) and very detail oriented. He did a GREAT job on the carpets, worked efficiently, got 2 heavy stains out. His machine has an edger that even gets the little crack between the wall and the trim, and he will move furniture to get underneath it - even the BEDS!! He will use fans to help dry the carpets if you like, but they dry quickly anyway in about 5-6 hours. He even got a RUST SPOT OFF MY TILE IN THE KITCHEN that I wasn't sure what I was going to do about!! I was so happy! He is very pleasant, unobtrusive and gets right to work. He mentioned to me he has been in the business cleaning carpets 23 years and has cleaned carpets for people with every size house and all types of people - mansions of 7000 sq ft, to Bucks' players and coaches' houses. He does industrial work as well (offices, schools, etc). He is worth every penny! I highly recommend him!
Description of Work: Wade himself cleaned the carpet throughout the house (1800 sq ft ranch) as well as a flight of carpeted stairs to the basement and 3 area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Brian C.
10/2004
5.0
carpet cleaners
  + -1 more
WADE, THE OWNER, WAS OUR SERVICE PROVIDER. HE WAS VERY KNOWLEDGEABLE, PROFESSIONAL AND HONEST. WADE TOOK GREAT CARE AROUND OUR FURNITURE. HE WAS ABLE TO REMOVE MANY STAINS THAT WE COULD NOT WITH OUR HOME CLEANING MACHINE. WADE USED STATE-OF-THE-ART EQUIPMENT AND SAFE CLEANING FLUID. WE WOULD DEFINITELY CALL THEM AGAIN.
Description of Work: THEY STEAM CLEANED CARPET IN 7 ROOMS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$191

    Contact information

    3521 WOODWARD DR, Franklin, WI 53132


    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Carpet Sales and Installation,
    Buffing and Polishing,
    House Cleaning

    FAQ

    BETTER CHOICE SERVICES is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 12:00 PM

    BETTER CHOICE SERVICES accepts the following forms of payment: Check
    Yes, BETTER CHOICE SERVICES offers free project estimates.
    No, BETTER CHOICE SERVICES does not offer eco-friendly accreditations.
    No, BETTER CHOICE SERVICES does not offer a senior discount.
    Yes, BETTER CHOICE SERVICES offers emergency services.
    No, BETTER CHOICE SERVICES does not offer warranties.
    BETTER CHOICE SERVICES offers the following services: Carpet cleaning, full janitorial service, commercial stripping floors, waxing floors and scrub and buffing of floors. Commercial and Residential upholstery cleaning, automobile upholstery cleaning. water extraction.
    DRY CLEANING.

    Contact information

    3521 WOODWARD DR, Franklin, WI 53132


    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 12:00 PM