Get matched with top basement remodelers in Fox Lake, WI

"Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice"

"Best company in the area, I recommend them to everyone ❤️‍🔥"

"Scott was great to work with. I’d highly recommend him. He was clear and consistent in his communication, always on time, and through in explaining things. His pricing was exceedingly competitive. Importantly, he contained the cement dust and kept everything clean."

"Truly a full-service company - we just had our 6th project completed by Closets by Design last week. Our installer, Jake, did a fantastic job, taking his time to make cut outs for the outlets. When the project was completed, he made a recommendation that we have a trim piece along the desk. Our house is over 100 years old and the floors and walls are uneven (especially in the corner where we had this desk placed). He discussed options, placed the order, and had another tech come out today (the next business day) to install the trim piece. It was the perfect finishing touch and we could not be happier with how this project turned out. We had intiially ordered a desk from a furniture company, but the shelf and drawer sizes were all wrong and some of the drawers didn't open all the way. Closets by Design gave us the option to purchase a truly custom desk."

"Paid him over 12k for a job he said would take 6 weeks. It has been over 6 months and only completed some stairs to the camper. Has lied saying work has been completed. Still owes us over 9k and refused to pay us back. We now will be taking him to court. The picture provided is proof of his lies. I have him texting me saying he completed painting the roof. Well you can see he did not."