MERWIN HEATING & COOLING

My Merwin experience started out great - Gary Merwin contacted me after I bought the house, offered a good rate, even managed to reach me in a foreign country. After a year and a half of my lease, I switched to natural gas and called the office to ask what the procedure was to move the tank and how much it would cost, since I have a garage that I could heat with propane. The lady at the office told me she was unsure, but “someone will get back to you.” Next thing I know, tank is gone, my house propane line has been cut off at the ground, and Merwin wants over $1000 for their trouble. Thinking there was a mistake somewhere, I called the office and was told “only Gary (Merwin) can handle that, he has your information and he’ll call you.” He never did. I called back repeatedly for almost three weeks and got the same line. The lady at the office even called me a liar for ten minutes before saying the whole thing was my fault. Gary Merwin owes me a propane line.

Horrible. First of all we had an appointment for 10am. By 12:30 they had not shown up i called them and they said they were not able to comfirm our address. Aparently they had the wrong number on file. The tecnician who showed up made us feel like he would really rather be someplace else. They charged us 109.00 to walk in the door, and an ADDITIONAL 159.00 to mount our thermostat with 2 screws. My husband asked if that included him actually looking over our furnace. No. That would require an additional 180.00. We felt it was way overpriced and will not be calling them again.

Very responsive Explained procedures Exceptionally punctual

I have a service contract with them, and I don’t deal with the bills. They made sure things are clean and working right. About a year ago they looked at the air conditioner and things like that. They didn’t do any major work but making sure things are working properly. They are also punctual and dependable. They do good work. There is a guy whom we have worked with a few times and he is has good suggestions. The whole work is done by him and does annual maintenance and things to look for. The price was fine.