Lyle'S TV & Appliance Inc

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Still working the issue with the manufacturer and BBB.

When we walked in, we were greeted and instantly felt at home and eager to learn more about the TV's that they had to sell. After we looked around, were guided through each TV of interest and were informed by the knowledgeable staff working there. Since this was our first major TV purchase, we had tons of questions about each one, and with patience, each question was answered. We will definitely go there again for not only more TV purchases, but will try out Lyle's for any other appliance needs that we have! A++

While the service technician was polite and helpful, when the call came from the service manager, he simply said "to fix your dishwasher will cost $471". When I asked him to itemize the charges, he literally sighed, waited a few moments, and then very grudgingly spelled out the charges. When I asked if he could email this to me, again I was greeted with a sigh, silence, and then he wrote down my email address. That encounter caused me to look for an alternative, which was good, because no email ever arrived. I located a new dishwasher for less than the price Lyle's quoted to repair mine, and had it installed three days later. A week after that I received an invoice from Lloyds for the service call, with my email address written on it. But without any of the itemization I had asked for (which was to have broken out the trip charges, labor, and cost of the motor). The service technicians are generally helpful and kind, but the service manager is hostile and rude, and it's been going on for more than five years. We've had experiences similar to what i outline above with the servicing of our Wolf Stove and Sub-Zero refrigerator - all purchased from Lyle's, and presumably they would be appreciative and grateful for our business. Lyle's customer service is consistently hostile, they treat their customers with indifference. There are too many choices out there to make Lyle's one of them. If you have any choice at all in where you buy appliances in Southeast Wisconsin, avoid at all costs doing business with Lyle's.