Affordable Sunrooms

During the building permit process with my city, I became aware of two planning and zoning issues with my house site which prevent the desired sunroom to ever be built. There is a stream setback minimum distance rule and a maximum lot coverage rule, both of which the planned sunroom would break. I have a letter from my city explaining this. When I first notified the owner Martin Beaulieu (with whom I was speaking with regularly through the design and permitting process) of my desire to cancel the project and have my deposit of $7572.90 refunded in December 2015, I eventually received a cancellation agreement stating the entire funds would be refunded 21 days after receipt of the agreement. After signing and returning the agreement on 1/11/2016, and after waiting the 21 days, no funds to date have ever been returned. The company refused to answer or respond my phone calls. They only began contacting me when I submitted a complaint with the BBB. Yet, the story completely changed. They were not refunding my deposit because I was working with another company that was cheaper then them. The things they came up with in response to my BBB complaints were completely false. As stated above, the city will not grant us a building permit, so how could we work with another sunroom company? I have begun a mediation process with the Better Business Bureau and am investigating other options. It's taking way longer that I ever imagined just to get the BBB beginning mediation, even though our signed sales agreement states arbitration is what is supposed to happen when the parties can not agree. Of course, the mediation is non-binding so I have no faith they will be of assistance in the process. My wife even called Martin this week offering for him to keep $1000 of our funds for the work he has done to date (which for 4 small CAD drawings of a one-room building, is WAY too much IMHO) IF Martin would send the remaining $6572.90 of our refund within 3 days. Needless to say this didn't happen. I want other consumers to know how this company does business.