Indoor Comfort Inc

Great. They cleaned it and provided a fix but also said not a required fix unless furnace stops again. No forced sale which incteased my confidence to use them again.

The technician arrived on time and work was thorough. All my questions about the unit were thoughtfully answered.

It went well. The guys were on time and immediately put drop cloths down before they even went down to furnace room. They worked quickly and kept me apprised of their progress and also of a few issues they found. I was almost made aware of energy incentives that I could make use of with the new furnace.

Great service. Called nearing the end of the day, as I was following up on the message I sent earlier in the day. Ron hadn't received that message, but was able to contact and have a technician come out within an hour or so. Thankfully, for my very old air conditioner, they had the replacement part needed and were able to replace it right away.

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They did fine. It took them two days to get out here. It was a very busy time. They had to come back the second time. They seemed to be honest and reliable.

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Indoor Comfort has been our "go to" heating and cooling contractor for over 20 years. These guys have installed and repaired our furnaces and air conditioning units in four different new and remodeled homes. They are honest, do excellent work at a fair price and will make sure the customer is satisfied with the work they do. I trust them with the key to my home when I'm on vacation. I highly recommend calling Indoor Comfort for HVAC work.

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Indoor Comfort has serviced our heating/AC for approx 15 yrs and we've been happy with them for the most part. In the past year or so, the service has gone downhill. On Sat. over Labor Day weekend, we called when our a/c stopped running. The answering service took my call and said someone would call me back. After an hour, thinking my call was possibly missed, I called back. I was told they would have someone call me right back. I waited around until almost 5 pm, still no call. We called a 3rd time, and a rather exasperated operator said she would have someone get back to us. About 10 or 15 min later, a call back finally came, from someone named Dave. It was very strange the way I seemed to be asking all the questions and he was basically answering with a and quot;yesand quot; or and quot;noand quot;, and not much more. The reason he gave for no one calling us back was that they had sent the on-call tech on an out-of-town call (St. Croix area) (poor decision). He never once apologized for their lack of calling, or anything. I then asked if that meant that they would not be coming out to fix our a/c that day, and he answered, and quot;No.and quot; Like the rest of the conversation, I was getting more frustrated and confused with the whole situation, and asked, and quot;You mean and quot;noand quot; as in, and quot;no, you cannot come outand quot; or and quot;no, you can come out yet today.and quot; He said they could not come out. It was like pulling teeth (while pulling hair out at same time). He did say that someone could come the next day, or Monday. Later, I was shocked to find out this very unprofessional conversation I had was with the owner of the company! On Monday morning I called and talked to the office manager, Ron, who is always extremely helpful, and told him what happened. He was apologetic and sympathetic. He sent Phil out, our favorite technician, and it turned out to be a very simple problem that took about 5 min. to figure out and fix. Phil is retiring in March, so we decided that we will not be calling Indoor Comfort again. We were very fortunate that while it was hot, it was not as hot as it has been this past summer, or we would have been a lot more miserable, in which case we would have just called someone else. I have since set up an appt. with Erv Smith to have our furnace serviced this fall.

Very well. Everything was working OK. Technician was on time and very friendly.

I picked Indoor Comfort from angies list and went to see their products. I thouht they had very good products so I got a estimate. I got another estimate and I chose Indoor Comfort. I got very good products and excellent installation.

Very, very well. Their two installers were at my home by 8:10 a.m. on July 16th. They were very professional and very neat. I have carpeted steps going down into the basement, so they covered them with canvas runners so as not to get any dirt on the carpet. They were steady workers and very pleasant and answered any questions I had. They finished up between 2:30 and 2:45 p.m. that afternoon. Everything was so neat and clean, you couldn't tell that they had even been here except for the new AC and new furnace. I was not charged for the initial service call because I purchased a new AC and furnace from them. I would give my whole experience with Indoor Comfort an A+ rating and would definitely recommend them.