I don't like their prices actually but they're very helpful. They try to fix problems, they're quick to help you, they're prompt and they come when they say they're going to come.
Description of Work: We have Charter Cable for TV cable.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$164
Corey B.
11/2012
4.0
internet service, cable tv service
 + 0 more
The phone people were very unhelpful. I called into the service center after originally placing my order online (as I was instructed to do by their confirmation email). They had trouble with my order for some reason and the representative on the phone decided it would be easier to just replace my order over the phone. They tried to charge me more money because the original prices were internet specials and even though it was their system that screwed up, they tried to tell me I couldn't get the same price because I was now ordering over the phone. I had to speak to two supervisors to get everything the way I originally ordered but at least they second person got everything corrected and was actually nice and apologetic about it. The installation was excellent. The service provider showed up when expected, did and excellent job being careful in our home, and got everything installed exactly where we wanted. So far the actual TV, Internet and phone service have been great.
Description of Work: Ordered cable TV, Internet, and phone service. Talked to service people on the phone to order service and had a person come to the house to wire everything.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$80
Peggy C.
06/2012
5.0
cable tv service, internet service
 + 0 more
I have been using them for twenty-seven years. Their service is fine. I will continue to use them in the future.
Description of Work: Charter Cable provides my cable and internet services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$138
TOM R.
08/2009
5.0
cable tv service
 + -1 more
I did a lot of comparisons before choosing them. Please call your local charter representative when cost comparing. They have the ability to negotiate a better price for you. They have a 24 month price guarantee, but pay month to month. The tv package is an 85 channel package. I think by far, they have the best channels, they have a better sports package and education package. 10 meg download for the internet.
Description of Work: We use them for our internet service and our tv. 30/month for internet. 30/month.
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Service Categories
TV Service - Cable,
Internet Service
FAQ
Charter Cable is currently rated 4.5 overall out of 5.
No, Charter Cable does not offer free project estimates.
No, Charter Cable does not offer eco-friendly accreditations.
No, Charter Cable does not offer a senior discount.
No, Charter Cable does not offer emergency services.