All Season Heating And Cooling Specialists

Description of Work: We had to replace an old oil furnace. Rick Shannon installed our York 97.5% Efficiency furnace efficiently and professionally. He did exactly what he said he would do. He made a stop back after the weather got cold to make sure that things were working properly (n/c). There was a rebate on the York model at the time and he completed all of the rebate paperwork for us. Though we purchased this almost two years ago, I wanted to submit this report as there is only one unfavorable report on this site, and our experience could not have been better. We are very happy with the furnace and have had them perform maintenance on our air conditioner. We have had no problems whatsoever.

Description of Work: We replaced 20-year-old York products with their top-of-the-line Affinity modulating gas furnace and 2-stage AC in October 2007. Shortly after the install, the furnace whined, made siren sounds, and vibrated the entire home. This went on for over 500 days. Rick came over 10 times in 4 months this year alone in early 2009. Changed out the venter motor 6 times. The 6th one started making strange noises. He said he wasn’t going to fix it and just left it that way and went home. A non-HVAC friend helped us diagnose the vibration problem over the phone, just by placing our hand on the top and sides of the cabinet and report if we felt vibrations. WE had to tell the repairman what to check. The blower wheel was bent from day one. The ECM motor was also bad. The AC dimmed the lights when it came on, sucked the power out of the house. Repairman checked it over and said that was normal. The new 2-stage 15 SEER York AC was an energy hog ... we used more kWh to cool the home in over 20 years (and it was a cooler summer than the prior year with the old equipment) and saved no kWh to heat, even with a variable speed ECM motor. Customer service is even worse. Said we were trying to compare apples with oranges for energy savings. Common sense would tell you that you'd save money over your old equipment ... even their brochures say that. York uses false and misleading advertising ... puffery at its finest. They don't train their service people very well to properly diagnose problems. York knowingly packages defective parts so the repairmen think they’re fixing stuff but they’re just putting in another bad part. Be aware that York customer service requires your Social Security number or Driver's License to get your money back plus adds a gag order. We took a different route to get our money back. Their products made our home unbearable. Tried to sleep with earplugs and with the bath fan running all night. The bed starting vibrating at 2-3 AM because it took the furnace 6 hours to reach 68 degrees by 8 AM. York told us not to buy their products again and we didn't. Happy to have this garbage out of the house. York has really gone downhill. Our old York system was reliable and quiet and more energy efficient than their new products. They could care less if their products cause you and your family any discomfort and lack of a good night’s sleep for over a year. They don't care about customer loyalty so save yourself a lot of frustration and buy something else. This was the worst purchase we ever made. We initially got 3 HVAC estimates. The York estimate didn’t size the furnace or AC properly, based on the estimates of the other companies. They also didn’t terminate the drain properly so all the condensation shot over the drain so we had to clean it up. They fixed it later. The new installer did a fantastic job. They found moisture in the exhaust PVC pipes that were not installed properly and at the right angle. One of the braces was also crooked. We had ice dropping in the middle of winter on the basement floor because the AC line was not properly insulated. One shoddy thing after another. We would never recommend this contractor. Hovland’s installed a new furnace and AC and they did a FANTASTIC job. We would highly recommend them.