Reaching the owner of the business to get an appointment took a couple of calls and messages left, but once an appointment was set, the workmen arrived on time and were very professional and thorough in the work they did. Last year they did some stump grinding, as well as tree trimming, for me, and it was also very well done. I will call again when I need more work done.
Description of Work: Trimmed a variety of large bushes and trees, and cleaned one gutter that was clogged by leaves, after trimming the trees away from the building.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
GREG & BETH F.
10/2010
2.0
tree service
 + -1 more
We were referred to this company by a neighbor. The owner arrived in a timely manner and provided us with a reasonable estimate. The estimate for the total work was $1800. No deposit was given, and no contract was given/signed (the contract was verbal). He let me know that within 2-3 weeks, the work should be completed. It's been almost 2 months since the estimate, and no work has been done. I called him several times and he kept having issues with his equipment, crew, etc. He wasn't prompt with returning my phone calls, either. I called him yesterday (October 25th) to let him know that we decided to use a different company, and he became irate without apolgizing for the delay of work or his slow response to my phone calls. He also tried to bully me into using him by saying that we were legally bound to use him no matter what timeframe he performed the service, which was incredibly unprofessional. We have checked with a lawyer, and in fact we do not have to use him as this was an oral contract and he did not hold up his end of the contract as far as the timeframe. Other neighbors have used this company, and they loved him, but we've had problems and decided to go with someone else.
Description of Work: provided an estimate to have two trees removed, as well as some other trees trimmed.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Response from B & B Tree Service
The customer had called me several different occasions and informed me they would be out of town and did not want the work to be performed with them not being there, so as far as not doing the work in a timely fashion i never new when they were going to be in town or out of town and really dislike the fact people cant take responsibility for there own actions like this. I returned phone calls within 24 to 48 hours of them calling. I did had some issues with equipment and that cannot be helped other customers were in fact understanding of that but apparently they were not. I think the blame goes out to both parties when they could not make time to let me do the work being in and out of town. I did appologize for the delay several times and at no time did I try to bully them. There issues out of my control that caused the delay including weather. i hope this sheds some light on the other side of the issues.
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Service Categories
Tree Service
FAQ
B & B Tree Service is currently rated 4.5 overall out of 5.
No, B & B Tree Service does not offer free project estimates.
No, B & B Tree Service does not offer eco-friendly accreditations.
No, B & B Tree Service does not offer a senior discount.
Yes, B & B Tree Service offers emergency services.
No, B & B Tree Service does not offer warranties.
B & B Tree Service offers the following services: tree removal,tree pruning, stump grinding, brush chipping,firewood